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Mark Schrutt - International Data Corporation (IDC). Toronto, ON, CA

Mark Schrutt Mark Schrutt

Strategic Advisor, Public Sector & Innovation Research | International Data Corporation (IDC)

Toronto, ON, CANADA

Mark has recently changed roles at IDC Canada and is now a Strategic Advisor for Public Sector & Innovation Research

Biography

Mark Schrutt continues to contribute research and insight for IDC Canada as a Strategic Advisor for Public Sector and Innovation research.

Previously, Mark managed the Industry and Business Solutions group for IDC Canada. Domains under his leadership included ICT overview, Cloud Services, Application Services, Software, and Strategic Sourcing. As the lead for Strategic Sourcing, Mark provides research insights and thought leadership on the key issues and trends affecting the outsourcing markets. Primary focus areas include outsourcing contract analysis, governance issues, vendor positioning and competitive stance, and industry-specific process issues in the areas of infrastructure outsourcing.

Areas of Expertise (9)

Innovation Hosting Healthcare Government ICT Trends & analysis Data centres Cloud Services Enterprise Applications Outsourcing

Media

Publications:

Documents:

Photos:

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Videos:

IDC Canada Forecast 2012

Audio:

Associated IDC Services (3)

  • IDC Government Insights: Canadian IT Opportunity: Government
  • IDC Health Insights: Canadian eHealth
  • Canadian ICT Executive: Digital Transformation Strategies

Social

Education (2)

University of Toronto: MIS, Information Management 2006

State University of New York at Buffalo: B.A.Sc., Business Administration and Management 1984

Media Appearances (12)

Beyond the vacuum: Dyson banks on brand power, R&D in effort to transform into tech powerhouse

Financial Post  online

2018-01-22

It’s hard not to think of vacuum cleaners when Dyson Ltd. comes up in conversation, but the U.K.-based company has released a slew of other products in its 31-year history including bladeless fans, hand dryers and robotic cleaners.

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Four Canadian Personal Health Record Startups Named as IDC Innovators

IDC  online

2018-01-22

International Data Corporation (IDC) Canada released today an IDC Innovators report recognizing four Canadian personal health record startups with revenue under C$100 million.

The following Canadian solution providers were named as IDC Innovators: ForaHealthyMe Inc., InputHealth, MedChart and Self Care Catalysts. IDC selects vendors as IDC Innovators if they offer an innovative new technology, a ground-breaking approach to an existing issue, and/or an interesting new business model in a specific market.

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Canadians Attitudes toward Privacy and its Impact on Government Services

LinkedIn  online

2017-02-16

Attitudes about the security and use of personal information is a very complex issue. Privacy is tightly connected to the belief of whether personal data should be shared among government bodies, the heightened environment we live in, and personal experiences. In IDC Canada's 2017 survey on citizen services, we found that seven of ten Canadians are concerned about the protection of their personal data. Close to 10% of respondents were surprisingly unconcerned. Furthermore, 15% of Canadian reported that their computers systems, email and passwords had been hacked over the past year, with 4% saying that they had been victims of multiple breaches. That being said, most Canadians believe the government is mostly making the right decisions and right moves and right investments in technology, people and processes in ensuring personal data protection. In our latest report (http://www.idc.com/getdoc.jsp?containerId=CA41248817) IDC provides identifies areas where the government could do more the areas of integrating various web sites, putting stronger authentication techniques to protect citizen data and serve Canadians better.

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Canadian Tech Firm Founders Urge Ottawa to Support People Displaced by Trump’s Travel Ban

IT in Canada  

2017-01-30

Nearly 2,000 founders, chief executives, and employees of Canadian technology firms and organization yesterday called on the federal government to provide temporary residency to people displaced by an ordered issued by United States President Donald Trump which ban’s passport holders from seven Muslim-majority countries from entering the U.S.

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Montreal sits at the centre of Canada’s data centre golden age

IT World Canada  

2016-12-16

If data centres are Canada’s latest gold rush, then Montreal is the Klondike.

Just as miners rushed to the Yukon at the end of the 19th century for the first chance at the gold discovered in the Klondike, skilled data centre providers are rushing to Montreal to be the first to land the large accounts available, before the industry becomes too commoditized. In place of pick axes and sifting pans, they’re setting up server racks and offering fibre connectivity to every major carrier. Just as gold was eventually mined out of the hills of the Klondike, there’s only so many major local and foreign clients interested in large-scale data centre deployments in Canada As 2016 comes to a close, there are some signs of a maturing market for data centres in Canada, but those with the closest ties to it expect the growth period to continue well into 2017.

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Canadian CIOs increasingly outsourcing data centre functions, says IDC report

IT World Canada  

2016-10-04

here are at least 18 quality third party data centre providers in Canada, with no sign that the number or their size is getting smaller, according to a new report from IDC Canada.

The report – which costs $15,000 – ranks the capabilities and offerings of most of the names in the industry as Leaders or Major Players on a points scale created by the market research firm. In an interview report author Mark Schrutt said the companies, ranging from Bell to 4Degrees, are “relatively closely bunched.”

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IDC Canada Evaluates Canadian Data Centre Operations and Management Vendors in New IDC MarketScape

Press Release  

2016-09-30

Toronto ON., - International Data Corporation (IDC) Canada announced today the release of a new report assessing data centre operations vendors in Canada. IDC MarketScape: Canadian Data Centre Operations and Management 2016 Vendor Assessment, assesses Canadian data centre providers' ability to help Canadian companies migrate from corporate-run, on-premise facilities to 3rd party centres and hybrid environments, in addition to a vendor's facility features.

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Data centre capacity continues to shift to commercial providers

IT World Canada  

2016-08-30

Demand for data centre space is growing, but there are actually fewer in Canada, according to a recent IDC report.
The State of the Canadian Data Centres, 2016 found that leading companies in the banking, transportation and retail sectors on holding back on new data centre construction. Last year, approximately 150 new data centres were built while 250 were shut down for a net reduction of facilities and a decrease in usable square footage of 7.5 per cent.
But none of this is a surprise to Mark Schrutt, IDC Canada’s research vice president, services and enterprise applications and author of the report.

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Rogers and OVH launch IT cloud service for Canadian businesses

Mobile Syrup  

2016-07-08

“New services like Rogers Public Cloud will make it easier for businesses to adopt cloud solutions and could ultimately foster more innovation as customers get access to more efficient, cost-effective IT as-a-service solutions.”” said Mark Schrutt, vice president of services and enterprise applications at IDC.

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Canada’s Resurgent Nearshore Opportunities

Nearshore Americas  

2016-06-30

With the Canadian dollar currently valued at US$0.77 (on date of publishing)—a significant drop since hitting par back in 2012-2013—outsourcers north of the border are sitting on an impressive value proposition based on labor arbitrage, cultural affinity, and geographic proximity. But to maintain a long-term and sustainable base, Canadian providers must do more: they need to compete with innovative technologies and business models.

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What are the enterprise benefits of Microsoft’s Canadian cloud?

IT World Canada  

2016-05-26

Microsoft Corp.’s opening of two data centres in Canada are expected to fuel an uptick in adoption of its cloud services, such as Office 365 and Azure, in part because it addresses the erstwhile concern many enterprises have: data residency.

But there are other benefits for its customers, as well as its partners, and reflects broader trends in the data centre landscape.

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54,000 Canadian IT jobs unfilled, IDC estimates

CBC News  online

2015-09-16

DC Canada estimates there are 54,000 unfilled information technology jobs in Canada, a problem that delays projects and inhibits innovation.

But the IT skills gap has been around so long it's seen as "business as usual" by most employers, according to Mark Schrutt, IDC Canada's research vice president for services and enterprise applications.

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Reports (69)

The State of Digital Transformation, 2018: Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

May 2018

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian government sectors. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. In addition, recommendations to advance the use of digital in Canadian government are provided.

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The State of Digital Transformation, 2018: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

May 2018

This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.

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The Canadian Budget, 2018: Forging New and Better Investments in Research and Innovation IDC Canada

Mark Schrutt, Jason Bremner

March 2018

The 2018 Canadian budget was tabled on February 26. It called for C$339 billion in spending on operational programs, expenditures, and debt coverage compared with C$329 billion in fiscal year 2017–2018. Furthermore, the government is projecting its budget to increase by 3.3% over the next two years.

"The main two themes in the 2018 budget were support for middle- and lower-class families and providing opportunities for women, particularly entrepreneurs and women-led businesses," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research.

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Canadian Federal Government: Analysis of Department and Ministry Expenditures, 2018 IDC Canada

Jason Bremner, Mark Schrutt

Feb 2018

This IDC Market Presentation provides an analysis of spending in the Canadian federal government. IDC provides detailed budgetary data on specific departments as well as their spending on information technology and management consulting services. This IDC Market Presentation also includes benchmark data on adoption of digital technologies in the Canadian public sector space.

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Innovation Takes a Step Ahead: Canada's Supercluster Program, Part 2 IDC Canada

Jason Bremner, Mark Schrutt

Jan 2018

This IDC Market Perspective states that, by this time next year, superclusters will join the rapidly expanding vocabulary of innovation. Starting later in 2018, the federal government will make available close to C$1 billion over a five-year period to support five sector-focused superclusters. These dollars are to be matched by the private sector consortium members. The superclusters, working in concert with other government programs, are meant to focus, strengthen, and expedite the innovation efforts in key sectors. In the end, the superclusters will take shape with a combination of physical and virtual assets, much of which are already in place and will be repurposed or leveraged by the consortia.

"The superclusters will have facilities where start-ups meet, university students can work, and enterprises can relocate their innovation centres," says Mark Schrutt, strategic advisor, Public Sector and Innovation research at IDC Canada. "The superclusters' offices will be home for funding and supporting programs and will act as a connection to universities and government programming, not too differently than how many accelerators or hubs do today."

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IDC Innovators: Canadian Personal Health Record Systems, 2018 IDC Canada

Jason Bremner, Mark Schrutt

January 2018

IDC Innovators are emerging vendors with revenue

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The 2017 Canadian Government IT Skills Gap Report IDC Canada

Mark Schrutt, Jason Bremner

January 2018

This IDC Survey reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC most recently estimated the number of contractors at 54,000 people and cost Canadian organizations close to C$1 billion. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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Innovation: Start-Ups in Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

December 2017

This IDC Market Perspective examines start-ups in the Canadian healthcare market. The disruption occurring in the Canadian healthcare market is not quite the same as in the industries that witnessed the disappearance of Kodak and Blockbuster or the arrival of Airbnb and Uber. Yet the disruption healthcare is experiencing is related. Technology is also replacing the way we seek certain medical care and shifted the relationship patients have with the healthcare system. Smartphones, smartwatches, and other devices allow people to monitor their sleep, follow their diet, and directly interact with their physician. While technology has not yet got to the point of dismantling Canada's single-payer system, it is changing the expectations patients have of their healthcare providers.
"Unfortunately, the current healthcare system cannot get close to meeting the expectations of the digital economy," says Mark Schrutt, strategic advisor, Innovation and Public Sector research. The desire is there. Clinicians and patients alike want to communicate together as patients progress through the cycle of care. Hospitals also want to tap into the innovation community. Consumers of healthcare are the same people that use Airbnb on their vacation or hail rides from Uber. They know what is available, stream video on demand, and shop at Amazon. And where consumer-facing technologies are available for medical care, they have proven to help patients become more knowledgeable about healthcare and more aware of the treatments available, better manage their own health, and have more satisfying relationships with their caregivers. These are profound changes, which will lead to further disruption in the primary care market.

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Innovation in Procurement: How to Reimagine Sourcing in the Canadian Public Sector IDC Canada

Mark Schrutt, Jason Bremner

November 2017

This IDC Perspective focuses on the ICT procurement programs within the Canadian public sector, identifying opportunities to drive innovation as well as ways to work with start-ups and alternative providers. IDC has been studying sourcing and procurement practices since our inception, over 50 years ago. For this research, IDC talked with both public and private sector executives. Our conversations included hospitals, educational institutions, and various levels of government as well as start-ups and traditional vendors.
IDC found that, while there will continue to be plenty of procurement departments that continue to be order takers and struggle to justify budgets, a new breed of procurement is beginning to emerge.
"Leading procurement executives think in terms of the end user," says Mark Schrutt, strategic advisor, Public Sector and Innovation research. "For this group, metrics easily relate to contributions to the organization, and procurement strategies are tightly linked to organizational priorities. For these leaders, the future will be not solely about lower cost but changing the value technology delivers."

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The State of Canadian Datacentres, 2017: Public Sector IDC Canada

Mark Schrutt, Jason Bremner

November 2017

This IDC Survey examines certain key trends in the Canadian public sector datacentre market. This document leverages data from IDC's annual survey on Canadian datacentres. The survey was in field during March 2017. This survey covers topics including:
- The number of public sector–operated datacentres in Canada
- The raised floor capacity of these sites
- The age of the facility and most recent update, upgrade, expansion, and retrofit
- Adoption of third-party hosting services, drivers, and inhibitors.

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Innovation Takes a Step Ahead: Canada's Supercluster Program, Part 1 IDC Canada

Mark Schrutt, Jason Bremner

Sept 2017

This IDC Market Perspective states that by this time next year, superclusters will join the rapidly expanding vocabulary of innovation. Starting in 2018, the federal government will make available close to C$1 billion over a five-year period to support five sector-focused superclusters. These dollars are to be matched by the private sector consortium members. The superclusters, working in concert with other government programs, are meant to focus, strengthen, and expedite the innovation efforts in key sectors.
In the end, the superclusters will take shape with a combination of physical and virtual assets, much of which are already in place and will be repurposed or leveraged by the consortia. The superclusters will have facilities where start-ups meet, university students can work, and enterprises can relocate their innovation centres. The superclusters' offices will be home for funding and support programs and act as a connection to universities and government programming, not too differently than how many accelerators or hubs do today.
"This is an ideal time for the superclusters," says Mark Schrutt, strategic advisor, Public Sector and Innovation research, at IDC Canada. "Innovation, different business models and ways of working, a new pace, culture, and embracing opportunities to learn are helping companies challenge long-held rules of business."

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Critical Success Factors for the Global Innovation Center IDC Canada

Jason Bremner, Mark Schrutt

Sep 2017

This IDC Perspective discusses critical success factors for the global innovation center.
Innovation is the new boardroom buzzword. Announcements are coming at a rapid pace about corporate innovation, investments and reorganization around digital channels, and reengineering and rightsizing around innovation. While there is plenty of noise out there, it is clear that most businesses realize that the old ways of doing things won't cut it in today's market.
Innovation centers may not be for everyone. It depends a lot on the industry, maturity, size, and capacity of the company. Many organizations instead decide to work with university accelerators and vendors or sponsor crowdsourcing and hackathons to generate ideas, take ideas to concepts, and eventually bring these innovation efforts to market.
"There are different routes to innovation, such as mergers or investing in start-ups as many banks are doing in the fintech space," says Mark Schrutt, strategic advisor, Innovation and Public Sector research at IDC Canada. "Another approach is to take lessons from these start-ups, which are encapsulated in the try, fail fast, and reiterate principles of the lean start-up methodology. This is the foundation behind innovation centers."

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The Global Innovation Center: A Catalyst for Change IDC Canada

Jason Bremner, Mark Schrutt

Sep 2017

This IDC Perspective is based on IDC interviews with more than two dozen innovation leaders and a study of scores of other innovation centers. All innovation centers we studied for this document were created in the past five years; the majority having opened their doors in the past two years.
Innovation is the centerpiece of the future. Innovation centers are a real, tangible vehicle to funnel creativity and experimentation. These centers provide established firms a gateway to change culture, attract the best and brightest talent, and develop new relationships and partnerships.
"Around the world, innovation centers are integral for leveraging technologies in new and different ways," says Mark Schrutt, strategic advisor, Innovation and Public Sector research at IDC Canada. "These innovation centers are leading to different and new ways of looking at business and establishing more meaningful connections between start-ups, universities, and established firms. More importantly, innovation centers are setting the groundwork for new product introductions, new revenue sources, and shifting the culture in many '100-year-old' enterprises."

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Aligning the Global Innovation Center with Corporate Strategy IDC Canada

Jason Bremner, Mark Schrutt

September 2017

This IDC Perspective discusses how aligning innovation efforts with corporate strategy is critical.

According to Mark Schrutt, strategic advisor, Public Sector and Innovation research at IDC Canada, "For most companies, innovation centers start small, with just a handful of people with entrepreneurial, technical, and design thinking backgrounds. These innovation centers typically start with a limited budget that sees a site located within the head office or sometimes within the IT department. Innovation starts small by focusing on a few projects to pick off low-hanging fruit around cost savings or process efficiencies. Innovation centers begin to grow with little wins, hitting singles versus moonshot home runs and, most importantly, delivering value. These centers start punching above their weight and have a quantifiable impact as they work with business units, rotate core staff through the center, and begin expanding their horizon from productivity improvements to creating new products and ways of changing the business.

Schrutt adds, "Driving new revenue is a fundamental goal of the innovation center. In the long term, changing the culture to one where innovation is integrated into strategy, like a start-up, is the promised land of innovation. Once innovation is cemented into culture, the innovation center will need to reinvent itself. Having accomplished their goal, innovation centers will need to refocus on a completely new purpose or be spun off as a separate division."

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TELUS: Where Innovation Spawns a Start-Up Culture in Big Business IDC Canada

Mark Schrutt, Jason Bremner, George Bulat

August 2017

This IDC Perspective discusses how the best customer experience is across all sales channels and touch points, building long-lasting customer relationships and creating a work environment where people have the freedom to interact, explore, and innovate. These beliefs empower TELUS to provide the best experience in:

-Retail, with the growth of its Connected Experience stores and TELUS Mobile Innovation Centre, a leading-edge, hands-on mobile showcase of new technologies and products
-Business markets, via its cross-country network of TELUS Innovation Centres that demonstrate the art of the possible in technology and communications
-Canadian innovation, through TELUS accelerators for start-ups (such as TELUS Technology Accelerator with Innovate Calgary and T-Squared Accelerator with TEC Edmonton) and TELUS Ventures, a financing arm

"TELUS is also reinventing the way it works internally, optimizing the delivery of digital technology with TELUS Digital, a prototype for the future of the digital operations department," says Mark Schrutt, strategic advisor, Innovation and Public Sector research. "TELUS Digital focuses on building digital properties and experiences that enhance customer-centric collaboration and innovation."

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P3s: A Missed Opportunity for Canadian ICT Providers IDC Canada

Mark Schrutt, Jason Bremner

July 2017

This IDC Market Perspective focuses on the information technology component of P3s including how technology is approved; the procurement process of ICT hardware, software, and services; and the priority technology has among the various P3 stakeholders.

P3s are big business. There have been more than 250 deals signed that have a total contract value of over C$120 billion among those that have reached financial close. "The majority of P3 projects have been in the healthcare sector," says Mark Schrutt, strategic advisor, Innovation and Public Sector research. "This is followed by transit and transportation, utilities, and buildings, including court houses, penitentiaries, and schools."

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The State of Digital Transformation: Canadian Government IDC Canada

Mark Schrutt, Jason Bremner

July 2017

This IDC Government Insights Presentation provides a summary of the digital transformation initiatives within the Canadian government sectors. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the document. The use of third-party services is also summarized, along with recommendations to advance the use of digital in Canadian government.

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The State of Digital Transformation: Canadian Healthcare IDC Canada

Mark Schrutt, Jason Bremner

June 2017

This IDC Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.

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The State of Security in the Canadian Public Sector, 2017 IDC Canada

Mark Schrutt

June 2017

This IDC Perspective discusses the readiness of the Canadian public sector to defend against security threats and the number of breaches experienced and its impact. This study provides the state of security in the public sector, findings from our research, and best practices for stakeholders.

"What makes questions of this sort difficult to answer is that you truly don't know how secure you are until a breach has been identified," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research at IDC Canada. "The majority of breaches have no impact or no data compromised, and they go undetected for months, years, and potentially forever."

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LCBO|next: Innovation Down the Aisle IDC Canada

Mark Schrutt, Jason Bremner

June 2017

This IDC Buyer Case Study describes a public sector organization that is following the government's advice on innovation, research, and technology. Innovation underpins all key strategic pillars for the Liquor Control Board of Ontario (LCBO). It is being driven through the entire organization but has at its heart the two LCBO innovation centres established in the past 24 months.

The innovation game changes, depending on the type of organization. The rules for the public sector are different. Government, including Crown corporations such as the Liquor Control Board of Ontario, the focus of this document, is not like commercial businesses. Government has goals and rules beyond bottom-line profits. While many of its stakeholders expect the LCBO to act like a business, it must also follow regulations and processes that may restrict and delay the impact innovation can have on an organization. The complexity of LCBO's mission that includes optimizing asset value and social responsibility creates tension, challenges, and opportunities.

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Canadian Federal Government: Analysis of Crown Corporation Expenditures IDC Canada

April 2017

This IDC Government Insights Presentation provides an analysis of spending for crown corporations in the Canadian federal government. Crown corporations are wholly owned and managed by the federal government and report to one of the many ministries within the federal government. IDC provides detailed budgetary data on specific crown corporations as well as their business and information technology priorities.

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First Take: Canadian 2017 Federal Government Budget and ICT IDC Canada

March 2017

This IDC Perspective provides commentary of the 2017 Canadian federal budget tabled on March 22. Specific focus is provided on innovation and IT skills, foundation pieces of the 2017 Canadian budget. The central themes of the 2017 Canadian federal budget tabled by Federal Finance Minister Bill Morneau were innovation and technology skills. The 2017 budget represents over C$3 billion in potential funding to accelerate Canada's pace of innovation.

"In addition, a number of new and restructured programs were announced intended to improve and increase the flow of tech talent in Canada," says Mark Schrutt, strategic advisor, Innovation and Public Sector research. "These initiatives represent over C$400 million in funding to enhance computer literacy for both students and the unemployed/underemployed and better connect Canadian businesses with co-op, interns, and temporary foreign workers."

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Innovation Inside the Box: The Canadian Playbook for Innovation Centres IDC Canada

March 2017

This IDC Perspective outlines the drivers leading Canada's some or most established firms to set up innovation centres. This document, part of IDC Canada's ongoing research on innovation, provides the benefits, challenges, and process to create innovation centres.

Innovation is the centerpiece of the future. Innovation centres are a real, tangible vehicle to funnel creativity and experimentation. They provide established firms a gateway to change culture, attract the best and brightest talent, and develop new relationships and partnerships.

"Canada is a vibrant part of this innovation centre landscape," says Mark Schrutt, strategic advisor, Innovation and Public Sector research.

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Canadian Federal Government: Analysis of Department and Ministry Expenditures IDC Canada

March 2017

This IDC Government Insights Presentation provides an analysis of spending in the Canadian federal government. IDC provides detailed budgetary data on specific departments as well as their spending on information technology and management consulting services. This Presentation also includes benchmark data on adoption of digital technologies in the Canadian public sector space.

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What Citizens Want: 2017 Benchmark on Canadian Federal and Provincial Government Services IDC Canada

February 2017

This IDC Government Insights presentation provides the results from our annual Canadian citizen survey on government services. Over 1,000 Canadians were asked about their satisfaction and perception of the services they receive from federal, provincial, and local governments. IDC's research also covered the privacy, security, and preference of citizens. Finally, comparisons were made between the 2016 and 2017 results and recommendations provided to public sector stakeholders.

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What to Expect in Canadian Healthcare IT in 2017 IDC Canada

January 2017

This IDC Perspective provides IDC's view of the trends and technologies that will shape the Canadian healthcare market over the next year.

"Among the most critical elements to the marketplace are a move to consumerization, home care services, funding models and limitations, and security and privacy," said Mark Schrutt, research vice president, Services and Enterprise Applications.

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Where Will Canadian Clients of AWS and Microsoft Azure Host Their Workloads? IDC Canada

January 2017

This IDC Survey Spotlight explores the impact of where Canadian clients of Amazon Web Services (AWS) and Microsoft Azure will host their cloud workloads. Up until midyear 2016, neither AWS nor Microsoft Azure clients could host their workloads in Canada, as the providers did not have Canadian datacenters. As of 2017, both AWS and Microsoft Azure will allow customers to host their workloads in Canada from their newly opened datacenters. We asked AWS and Microsoft Azure clients on the Canada IT Advisory Panel survey the possible impact of AWS and Microsoft opening datacenters in Canada.

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Buyers Guide 2017: Canadian Datacentre Providers IDC Canada

January 2017

This IDC Presentation provides an overview of the datacentre and infrastructure-based cloud services markets. As part of IDC's ongoing work in the area of datacentre outsourcing, we explored the datacentre services and associated buyer and decision criteria for infrastructure services. Specifically, IDC's research focused on provider capabilities, satisfaction rates, and models employed. This is our fourth annual IT Buyer Guide for Datacentre Services.

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Canadian Public Cloud Forecast, 2016–2020 IDC Canada

Dec 2016

This IDC study provides IDC estimate of the current public cloud market and forecast that stretches to 2020.

"IDC's Canadian public cloud forecast provides a break out of SaaS, PaaS, and IaaS. Commentary around the current market and trends that will shape cloud are provided, as well as guidance for market participants," said Mark Schrutt, research vice president, Services and Enterprise Applications.

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The Trump Administration and Canadian ICT: Key Issues to Watch and Considerations for ICT Sector Stakeholders IDC Canada

Dec 2016

This IDC Insight is intended to provide some observations and considerations of president-elect Donald J. Trump's administration on the Canadian ICT sector. Given the unpredictability of the situation, IDC is not making any definitive forecasts but rather offering viewpoints of what to look for in the next several months, and the potential impacts. The insights are intended for ICT vendors and anyone with an interest in telecom and internet policy, technology trade, innovation, R&D, outsourcing, and IT talent management.

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Canadian 2016 Healthcare ICT Landscape IDC Canada

December 2016

This IDC Presentation provides an analysis on the drivers and priorities for ICT spending in the healthcare sector in Canada. This Presentation draws on IDC's surveys of CIOs and line-of-business executives across the Canadian market as well as discussions across both IT users and the supply side of the market to provide a map of where short- and long-term opportunities can be found. It highlights the imperatives for spending that exist across the market at present. After examining the business pressures that are determining corporate investments and decisions, the Presentation looks at how this is affecting technology decision making.

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Canadian Government Sentiment of the IT Department and Budgets IDC Canada

December 2016

This IDC Government Insights presentation provides a summary of the sentiment public sector leaders have about government-run IT services. This Presentation also provides an overview of priorities as well as budgetary information.

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What to Expect in the Canadian Services Market, 2017 IDC Canada

November 2016

This IDC Insight looks ahead at what to expect in the Canadian IT services market in 2017. Key issues are examined, and advice is provided for vendors and buyers.

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Brand Perceptions in the Canadian Financial Services Sector, 2016 IDC Canada

November 2016

This IDC Financial Insights Presentation examines results from IDC Canada's 2016 BITAPn3 Survey. The survey questioned Canadian financial services sector organizations across the country on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The Presentation also evaluates the perception of vendors for a number of selection attributes including trustworthiness, expertise, and quality of services.

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Perspective: Banks and the Blockchain IDC Canada

November 2016

This IDC Financial Insights Perspective looks at:

- Blockchain initiatives being undertaken by major banks
- Potential use of blockchain in the future
- Use of external blockchain support and assessment of the capabilities of these organizations
- Factors driving banks' interest in blockchain
- Technology challenges impacting blockchain implementation

The major problem with current blockchain processes that are based on open permissionless assessment is the tremendous amount of computing power and the associated electricity and cooling needs. This is needed to post transaction blocks to the ledgers and maintain the integrity of the database and supporting network. Bitcoin is the most familiar product based on this open principle. Because of the open system resource needs, most banks are looking at blockchain solutions involving permissioned invitation only access. This has resulted in a proliferation of blockchain solutions. The increased complexity resulting from multiple solutions has resulted in the formation of consortia in an attempt to introduce industrywide standards.

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Service Contract Analysis: Canadian Government Sector IDC Canada

November 2016

This IDC Government Insights Presentation provides an overview of the contracts signed and up for renewal in the Canadian government space. Data comes from IDC's BuyerPulse contract database and shows the contract value for 2016 as well as the values of IT services contracts that come to term between 2017 and 2020. IT service contracts include both provincial and federal and cover application services, infrastructure operations, and business process outsourcing.

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Mobility in the Canadian Healthcare Market IDC Canada

November 2016

This IDC Insight assesses the extent to which Canadian healthcare organizations are progressing within the mobile-first framework, first explored in Mobile-First CIOs — Emerging Approaches to Enterprise Mobility in Canada (IDC #CA5MS15, September 2015). It does so by examining the current adoption rates of and investments in EMAs and EMM solutions by Canadian healthcare organizations and then evaluating the impact of these findings.

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IDC FutureScape: Worldwide Services 2017 Predictions IDC

November 2016

This IDC study discusses worldwide services 2017 top 10 predictions.

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Snapshot! The State of Datacentres in the Canadian Healthcare Market IDC Canada

October 2016

This IDC Health Insights Presentation provides a snapshot of the state of the datacentre in Canadian hospitals and healthcare agencies. Leveraging IDC's survey and census of datacentres conducted earlier this year, this Presentation provides the number, size, and age of healthcare datacentres. It also provides commentary on the challenges of running the datacentre, along with recommendations and guidance for healthcare stakeholders.

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Outsource This! Outsourcing of Big Data and Analytics in Canada IDC Canada

October 2016

This IDC Presentation provides an assessment of the current and projected adoption of outsourcing in the Canadian big data and analytics space. Leveraging forecast data and IDC's June 2016 survey on digital technologies, IDC presents the existing use of big data and analytics as well as implementation and support model preferences. Opportunities for vendors are identified and guidance as well as end-user recommendations are provided.

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Perspective: City of Mississauga — Connected by Design IDC Canada

October 2016

This IDC Government Insights Perspective is a case study that examines the Connected City initiative undertaken by the City of Mississauga, Ontario. With a population of approximately 750,000, Mississauga is Canada's sixth-largest municipality. It is home to Toronto Pearson International Airport, as well as numerous corporate headquarters including tech giants such as Ericsson, Oracle, and Microsoft. As a fast-growing municipality within the Greater Toronto Area (GTA), Mississauga has embraced connected city technologies to build a foundation that will deliver enhanced services for years to come.

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IDC MarketScape: Canadian Data Centre Operations and Management 2016 Vendor Assessment IDC Canada

September 2016

This IDC study presents a vendor assessment of the data centre operations and management market through the IDC MarketScape model. It covers aspects such as space, power, connectivity, and value-added services. The study also considers partner ecosystems for resale and facilitating cloud platforms. Most importantly, this IDC MarketScape assesses data centre providers' capabilities in helping Canadian companies migrate from corporate-run, on-premise facilities to third-party centres and hybrid environments.

Since 2014, IDC Canada has published four IDC MarketScape documents on the Canadian cloud-based infrastructure services market. Collectively, these documents have been groundbreaking in their detailed vendor assessment and guidance provided to business and IT leaders. The IDC MarketScape research also set new ground in identifying trends such as the expansion of cloud well beyond discrete public and private use cases. Canadian businesses are multisourcing cloud services and integrating the use of infrastructure as a service (IaaS) with on-premise systems to form hybrid computing platforms. Throughout our research, it became obvious that the majority of businesses were not shifting wholesale to cloud but were migrating toward a combination of traditional data centre and cloud technologies.

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Snapshot! Datacentres in the Canadian Provincial and Municipal Government Space IDC Canada

September 2016

This IDC Government Insights Presentation provides a snapshot of the state of the datacentre in Canadian provincial and municipal governments. Leveraging IDC's survey and census of datacentres conducted earlier this year, this Presentation provides the number, size, and age of public sector datacentres. It also provides commentary on the challenges of running the datacentre, along with recommendations and guidance for government stakeholders.

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2016 Brand Perceptions in the Canadian Public Sector IDC Canada

September 2016

This IDC Government Insights Presentation examines IDC Canada's 2016 BITAPn3 Survey. The survey questioned Canadian public sector organizations across the country on the brand perception, awareness, and usage of many of the largest IT services providers in Canada. The Presentation also evaluates the perception of vendors for a number of selection attributes including trustworthiness, expertise, and quality of services.

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Outsource This! Outsourcing of Enterprise Mobility in Canada IDC Canada

Sep 2016

This IDC Presentation provides an assessment of the current and projected adoption of outsourcing in the Canadian enterprise mobility space. Leveraging forecast data and IDC's June 2016 survey on digital technologies, IDC presents the existing use of enterprise mobility, implementation, and support model preferences. Opportunities for vendors are identified and guidance provided, along with end-user recommendations.

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Aware360: The Reinvention of Worker Safety IDC Canada

Aug 2016

This IDC Vendor Profile analyzes Aware360, a Calgary, Alberta-headquartered company competing in the lone worker safety space. It reviews key potential success factors for Aware360, including its market potential, technology/solution, go-to-market strategies, and differentiators as well as the opportunities and challenges that the company faces.

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The State of the Canadian Data Centres, 2016 IDC Canada

Aug 2016

This IDC study provides the results of IDC Canada's annual data centre survey (ITAP n5). The survey was in the field in May and June of 2016 and covered the following topics:

- Number of corporate-run data centres in Canada
- Raised floor
- Age of the data centres and most recent upgrade to the facility
- Challenges of running data centres
- Adoption of third-party hosting services, drivers, and inhibitors

"A new generation of technology has put additional pressures and a brighter spotlight on the data centre," says Mark Schrutt, vice president, IT Services and Applications. "While some see challenges, others see opportunities."

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IDC Cloud Adoption Global Benchmark: The State of Cloud in Canada IDC Canada

July 2016

This IDC Survey presents the Canadian results from IDC's global CloudView Survey. CloudView Survey is an annual survey that includes over 11,000 participants from more than a dozen regions across the globe.

While in line with many other geographies, Canada appears to progressive in the shift of applications and systems to the cloud. This is shown in slide 14, "the percentage of applications and workloads you have running in a Public Cloud today," where Canada outranked many of its peers. And while the adoption is consistent with many regions, Canada falls slightly behind in the dollars companies are investing in cloud computing. The main benefits Canadian companies seek in leveraging cloud technologies are financial, including avoiding capex and shifting to a pay-as-go model, productivity, and efficiency gains, while the number 1 deterrent to the cloud continues to be security. IDC recommends that cloud vendors focus not only on adoption but moving their customers from adoption to execution, which will drive volume and ultimately revenue.

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Canadian Federal Government: Public Accounts Analysis, 2015 IDC Canada

June 2016

This IDC Government Insights Presentation analyzes the Canadian Federal Government spend identified in the Public Accounts report of 2014-2015. 2015 spend was reviewed for various agencies, categories, and vendors. Some market sizing figures are also included for the Canadian Federal Government.

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The 2016 Canadian IT Skills Gap Report IDC Canada

June 2016

This IDC Presentation reviews the findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC estimates the number of contractors at 54,000 people and the cost to Canadian organizations close to C$1 billion in 2014. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources.

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Presentation: The 2016 Canadian IT Skills Gap Report — Public Sector IDC Canada

June 2016

This IDC Government Insights Presentation reviews the public sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC estimates the number of contractors at 54,000 people and cost Canadian organizations close to C$1 billion in 2014. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the public sector.

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The 2016 Canadian IT Skills Gap Report: Healthcare IDC Canada

June 2016

This IDC Presentation reviews the healthcare sector findings from our research on the Canadian IT skills gap. IDC defines the skills gap as getting the right resource at the right time and at the right price. Canadian organizations use a combination of methods to fill the gap. IDC estimates the number of contractors at 54,000 people, and this cost Canadian organizations close to C$1 billion in 2014. With an IT unemployment rate of approximately 2%, low university IT graduation rates, and immigration, Canada will be stretched over two decades to meet the IT labour demands on its own and will increasingly need to leverage external resources in the healthcare sector.

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Canadian IT and Business Services Market Shares, 2015: Year of the Bold IDC Canada

June 2016

This IDC study provides market share data for the Canadian IT and business services market for calendar year 2015. This document updates Canadian IT Services Top 10 Players: Full Year 2014 Results (IDC #CA8CAS15, July 2015).

"The top end of the IT and business services market is feeling the impact of the shift to the 3rd Platform and the impact of digital transformation. We are now witnessing some vendors' struggle to maintain revenue growth through the transition, while other vendors are adapting quickly and are accelerating their growth at the expense of their competition," says Jim Westcott, research manager, Canadian Digital Transformation services.

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Perspective: Status of Canadian eHealth, 2016 IDC Canada

June 2016

This IDC Health Insights Perspective provides a detailed examination of digital health transformation in Canada, including a historical perspective. Specific attention is given to the larger trends driving policy and spending, as well as to critical technologies such as electronic health records (EHRs), mobile solutions, and cloud-based databases. Technology spend areas within professional services in healthcare are addressed, as are privacy/security, and Big Data and analytics (BDA), among other areas.

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Perspective: Ontario Public Sector — Digital Approach IDC Canada

June 2016

This IDC Government Insights Perspective provides a detailed examination of the Ontario Public Service's (OPS') planned digital transformation. Ontario's 2016 budget announced the creation of a Digital Government Action Plan as well as a new digital service office and a chief digital officer position. It called for better engagement with citizens and improved government decision making to be supported by the modernization of information and information technology (I&IT) within the OPS. This study examines one of the key commitments as outlined in Ontario's 2016 Budget: a "digital by default" approach, in which the province's online services are intended to become the preferred delivery channel for citizens and businesses.

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Canadian ICT Forecast, 2016–2020 IDC Canada

June 2016

This IDC study outlines IDC Canada's forecast for the Canadian information, communications, and technology (ICT) market for the 2016–2020 forecast period. It updates our previous forecast published in Canadian ICT 2015–2019 Forecast (IDC #CA7ICT15, July 2015).

"The Canadian ICT market is going through a transformation. By 2020, the end of our current forecast period, the Canadian market will look very different than it does today," says Mark Schrutt, research vice president, Services and Enterprise Applications.

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The ROI of Digital Technologies: Canadian Conclusions and Insights IDC Canada

June 2016

This IDC Presentation reviews our work on the return on investment for digital technologies in Canada. Our research found that investments in digital are returning upward of 40% more than traditional technologies. Currently, IT budgets are split 70:30 between legacy and digital. Our study suggests a move close to 60:40 will result in a 1% increase in gross margins. Opportunities exist in digital to foster innovation and create R&D, investments, and start-ups. Digital also makes financial sense, driving both top- and bottom-line growth.

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Perspective: The IT Transformation of the Ontario Public Service IDC Canada

May 2016

This IDC Government Insights Perspective provides a detailed examination of the Ontario public service's (OPS's) planned modernization of information and information technology (I&IT). The 2016 budget included two approaches for action: IT productivity and performance improvements, which are divided into five areas, and aims for shorter-term improvements intended to achieve $100 million in annual savings by 2020 and longer-term value assurance, which will focus on improved IT governance, the better alignment of project outcomes to government needs, and an emphasis on balancing rigour with agility.

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HPE and CSC Merger: The Canadian Services Perspective IDC Canada

May 2016 - IDC Link

IDC's quick take on the Canadian implications of the recently announced merger of outsourcing and services arm of HP Enterprise (HPE) and Computer Science Corporation (CSC).

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IDC MaturityScape Benchmark: Digital Transformation in Canada IDC Canada

May 2016 - IDC MaturityScape Benchmark

This IDC study is designed for IT and business leaders and functional leaders as well as their teams that are responsible for the creation and delivery of business capabilities. This study presents the results of IDC's 2016 Canadian Digital Transformation MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Digital Transformation (IDC #254721, March 2015). Together, the two studies provide a comprehensive overview of IDC's digital transformation (DX) maturity model:

The study presents the results from quantitative research that enables organizations to assess their DX maturity level against industry benchmarks.
In IDC MaturityScape: Digital Transformation (IDC #254721, March 2015), we describe IDC's DX MaturityScape framework, which identifies the stages, dimensions, outcomes, and actions required for companies to deliver impact and business outcomes.
This document enables organizations to answer the following questions:

- How will DX affect the way we do business?
- What is the role of DX in supporting business change?
- Where are we on a maturity scale for DX competencies in terms of what the business needs?
- Where are our competitors?
- What's the path to improve and achieve the level of maturity that the business needs?

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Canadian Infrastructure Outsourcing Forecast, 2016–2020 IDC Canada

May 2016 - Market Forecast

This IDC study provides a forecast for the Canadian infrastructure outsourcing market for 2016–2020. IDC anticipates that the Canadian infrastructure outsourcing market will grow by 1.4%, or almost C$130 million, and will surpass C$9.5 billion in revenue by the end of 2016. We anticipate that the information systems outsourcing (ISO) segment will decline by 2.2% and slip under the C$5.5 billion mark by the end of 2016. IDC further expects that the network and desktop outsourcing services (NDOS) segment will close in on the C$2.5 billion mark in revenue in market value in 2016. Hosting rounds out the three primary categories of the Canadian infrastructure outsourcing market. Hosting is anticipated to grow by more than 14.2% in 2016, reaching C$1.56 billion in market value.

"The decline in areas such as mainframe and desktop outsourcing is being offset by double-digit climbs in discrete colocation hosting and IaaS," says Mark Schrutt, research vice president, Services and Enterprise Applications.

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Perspective: Government-Funded Agencies in Ontario — The Overlooked and Underserved Opportunity IDC Canada

April 2016

This IDC Government Insights Perspective examines a sizable and frequently overlooked information technology (IT) market found within small community-based agencies across Canada. Funded mostly by provincial governments, each agency is independent from the decision making of the funders when it comes to IT expenses. Because of their typically small size, these agencies do not have dedicated IT staff and have limited IT capability. The risks of IT are not well understood because of the skill gap within the agency and because the volunteer boards that govern them do not have the depth of knowledge to ask the appropriate questions or provide suitable resolution and mitigation. Ultimately, these agencies would benefit greatly working with provincial IT departments and vendors to develop better IT planning, architecture, and standards.

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Canadian Multicloud Pioneer CloudOps Poised for Hyper Growth IDC Canada

April 2016

This IDC Vendor Profile analyzes CloudOps, a Canadian cloud engineering and operations firm headquartered in Montreal.CloudOps' lines of business include cloud building professional services, cloud networking and application delivery, and managed services, as well as cloud.ca for IaaS.The company focuses on how to achieve most of the business benefits of private clouds while achieving the pay-as-you-go, API-based automation of public cloud. CloudOps' cloud.ca platform, therefore, recognizes the need for multicloud strategies, whereby a user can benefit from the best functionalities of various cloud providers — an all-in-one portal.

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Canadian Infrastructure as a Service Forecast, 2015–2019 IDC Canada

March 2016 - Market Forecast

This IDC study provides our first Canadian public and hosted private IaaS forecast for the 2015–2019 period by secondary market.

"Infrastructure-based cloud services will be the underpinning for the move to digital technology," says Mark Schrutt, research vice president, Services and Enterprise Applications. "Over the forecast period, IDC anticipates IaaS to continue its strong growth (32% CAGR) and, by 2019, approach the C$2 billion mark in yearly revenue."

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OVH and the Drive for Digital Hosting Services IDC Canada

February 2016 - Vendor Profile

This IDC Vendor Profile focuses on OVH, detailing the company's services and reporting on its plans to expand in the North American and global markets. It also offers an assessment of the company's opportunities and challenges.

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Pipe Fittings Case Study: Maximizing the Value of Acquisitions, Hybrid Cloud, and Managed Services IDC Canada

January 2016 - Buyer Case Study

This IDC Buyer Case Study features Pipe Fittings, a Canadian-based provider of pipeline products and services (the name Pipe Fittings was given to an actual company that wished not to be identified by name). Pipe Fittings is an example of a company that has grown through acquisitions — five in just the past decade. In 2011, Mary Garrison was recruited into Pipe Fittings as vice president of Information Technology. Her mission was to consolidate and reduce the risk of technology and shift IT to become a strategic asset to the organization.

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AWS Comes To Canada IDC Canada

January 2016 - IDC Link

IDC's Quick Take
On Wednesday, January 13, 2016, Amazon Web Services (AWS) announced its much-anticipated plans to set up shop in Canada. AWS' move north of the border has a significant impact on both Canadian IT buyers and IT service providers.

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Canadian Nearshore Hubs: Manitoba IDC Canada

January 2016

This IDC study focuses primarily on nearshoring in Canada, particularly the Province of Manitoba from where IT services are delivered to both Canadian and international clientele.

As the Canadian dollar has lost ground to U.S. currency, the attention and interest in Manitoba as a nearshore hub have increased. The Manitoba nearshore industry is primarily based in Winnipeg, which is where the vast majority of IT workers in the province are employed. "Manitoba and the City of Winnipeg have the credentials to be on the outsourcing global stage," says Mark Schrutt, research vice president, IT Services and Enterprise Applications. This includes industry-specific strengths in finance and healthcare, location and underlying infrastructure, stability, and a strong educational system.

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What to Expect in Canadian Outsourcing, 2016 IDC Canada

January 2016

This IDC Insight looks back on 2015 and looks ahead at what to expect in the Canadian outsourcing market in 2016. Key issues are examined, and advice is provided for vendors and buyers.

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