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Mark T. Frohlich - Indiana University, Kelley School of Business. Indianapolis, IN, US

Mark T. Frohlich Mark T. Frohlich

Associate Professor of Operations Management | Indiana University, Kelley School of Business

Indianapolis, IN, UNITED STATES

Expert in supply chain management.


With practical experience working in industry as both an operations and logistics manager and as a management consultant with Deloitte & Touche, Mark Frohlich brings a wealth of expertise to his current career in academia. His interest in supply chain management and logistics led him to Indiana - regionally, the "home base and ground zero for logistics management" - in 2006. Frohlich previously held teaching assignments at the London Business School, Boston University's School of Management and Oxford University's Said Business School.

Focusing primarily on operations strategy, process improvement, program management and supply chain integration, Frohlich says many of his areas of interest are currently under-researched, making the topics that much more interesting and exciting to pursue.

Industry Expertise (4)

Business Services



Consumer Services

Areas of Expertise (6)

Supply Chain Integration

Process Improvement


Operations Strategy

Supply Chain Strategies

Program Management

Accomplishments (3)

Wickham Skinner prize (professional)

The Production and Operations Management Society

Best Paper of the Year (professional)

Journal of Operations Management

Award for Teaching Innovation (professional)

London Business School

Education (3)

Boston University School of Management: DBA 1998

University of California: MBA 1987

University of Massachusetts: B.A. 1981

Media Appearances (4)

Manufacturing Survey: 'Arrow is Pointing Up'

Inside Indiana Business  online


Co-author Mark Frohlich, an associate professor of operations management at Indiana University's Kelley School of Business in Indianapolis, says authors added a new question to this year's survey to find out how companies thought increased automation would impact employment...

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State's manufacturers remain upbeat; expect to invest more in automation

NWI Times  online


"The skills gap and workforce issues, this is what people always talk about," said Mark Frohlich, co-author of the survey report and faculty member of Indiana University's Kelley School of Business on the IUPUI campus. "Now more emphasis is being placed on automation."...

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Hoosier manufacturers cite workforce shortages, global competition, anti-growth policies as pessimism grows in 2015 Indiana Manufacturing Survey

IUPUI Newsroom  online


INDIANAPOLIS -- Katz, Sapper & Miller released its annual Indiana Manufacturing Survey Oct. 6 in collaboration with the Indiana University Kelley School of Business. This year's survey, again authored and analyzed by Steve Jones and Mark Frohlich of the Kelley School's Indianapolis campus, reveals growing discontent among the industrial employers that supply hundreds of thousands of Hoosier jobs...

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Indiana manufacturers confident, cautious about future

NWI Times  online


"In short, the day may be sunny, but there are clouds on the horizon,” said survey co-author Mark Frohlich, IU associate professor of operations management...

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Articles (1)

All Supply Chains Don't Flow Through: Understanding Supply Chain Issues in Product Recalls

Management and Organization Review

2008 Our paper conceptualizes and highlights the role of the supply chains in China's product recall problems. We raise questions about the interrelationships of the focal manufacturer and the supplier firms and the consequences of these relationships. We address some of the causes of the current situation, including a discussion of deep supply chains, the importance of relationships, the role of trust and the impact of cultural misunderstandings. We suggest many future research questions to further understand how the supply chain can cause or deter product recalls.

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