Social
Biography
I am the CX Principal at Comotion where I help build customer led businesses that believe in the profitability of meaningful customer experiences. Putting the customer at the heart of your organisation will deliver both immediate improvements and sustainable long-term benefits.
I speak at and chair conferences globally on the subject of Customer Experience, pushing people beyond the comfort zone of "differentiated customer experience" and into the passion zone where transformation leads you to become a truly customer-centred business.
I speak at and chair conferences globally on the subject of Customer Experience, pushing people beyond the comfort zone of "differentiated customer experience" and into the passion zone where transformation leads you to become a truly customer-centred business.
Industry Expertise
Utilities
Telecommunications
Banking
Areas of Expertise
Customer Centred Culture
Cx Strategy
Cx Maturity
Education
University of Edinburgh
MA
Psychology
1999
Majored on Social Psychology and Computer Mediated Communication. Took early courses in AI and Computers Science (inner geek)
Affiliations
- CXPA
- IOD
- UXPA
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
Fees
$1500 to $15000*Will consider certain engagements for no fee
