Martin Dowson
Comotion
London, UNITED KINGDOM
Customer Experience Samurai and Capability Builder
Biography
I am the CX Principal at Comotion where I help build customer led businesses that believe in the profitability of meaningful customer experiences. Putting the customer at the heart of your organisation will deliver both immediate improvements and sustainable long-term benefits.
I speak at and chair conferences globally on the subject of Customer Experience, pushing people beyond the comfort zone of "differentiated customer experience" and into the passion zone where transformation leads you to become a truly customer-centred business.
Industry Expertise (3)
Banking
Utilities
Telecommunications
Areas of Expertise (3)
Cx Strategy
Cx Maturity
Customer Centred Culture
Education (1)
University of Edinburgh: MA, Psychology 1999
Majored on Social Psychology and Computer Mediated Communication. Took early courses in AI and Computers Science (inner geek)
Affiliations (3)
- CXPA
- IOD
- UXPA
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
Social