Martin Dowson

Comotion

  • London

Customer Experience Samurai and Capability Builder

Contact

Social

Biography

I am the CX Principal at Comotion where I help build customer led businesses that believe in the profitability of meaningful customer experiences. Putting the customer at the heart of your organisation will deliver both immediate improvements and sustainable long-term benefits.

I speak at and chair conferences globally on the subject of Customer Experience, pushing people beyond the comfort zone of "differentiated customer experience" and into the passion zone where transformation leads you to become a truly customer-centred business.

Industry Expertise

Banking
Utilities
Telecommunications

Areas of Expertise

Customer Centred Culture
Cx Strategy
Cx Maturity

Education

University of Edinburgh

MA

Psychology

1999

Majored on Social Psychology and Computer Mediated Communication. Took early courses in AI and Computers Science (inner geek)

Affiliations

  • CXPA
  • IOD
  • UXPA

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Corporate Training

Fees

$1500 to $15000*Will consider certain engagements for no fee