Micah Solomon

Customer service bestselling author & strategist Http://www.customerserviceguru.com

  • Philadelphia & Seattle PA

Customer Service Keynote Speaker

Contact

Biography

Micah Solomon–customer service speaker and #1 bestselling author–is an exceptional speaker known for his hands-on knowledge of how to profitably improve the customer experience--in hospitality, banking, automotive, food service, financial services, legal services, healthcare, information services, retail, hospitality, pharmaceuticals, technology, manufacturing/B to B…
The Financial Post calls him “The New Guru of Customer Service Excellence.” His entrepreneurial story is known to readers of Fast Company, Success, Inc., Seth Godin’s marketing bestseller Purple Cow, and The Atlanta Journal-Constitution. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in an expert capacity for their Customer Service Makeover and appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC. Micah co-authored the #1 business bestseller Exceptional Service, Exceptional Profit.

Industry Expertise

Health Care - Services
Banking
Hospitality
Consumer Services

Areas of Expertise

Hospitality
Customer Service
Customer Services
Social Media
High-Tech High-Touch Customer Service
Banking Customer Service Strategies
Healthcare Industry Customer Service
Hotel Guest Services
Building A Five-Star Customer Service Organization
Marketing By Other Means: the Customer Experience

Accomplishments

President and Founder, Oasis Disc Manufacturing

Education

Brown University

AB

Am. Civ

Proud Brown University graduate.

Affiliations

  • IMC (Institute of Management Consultants) Professional Member
  • NSA (National Speakers Association) Professional Member

Testimonials

Director, Information Services, City of Asheville, NC - Contributing Editor, Information Week

http://www.informationweek.com/authors/1010

Customer Service Workshops for the City of Asheville Information Services (IT) Department

"Micah Solomon's pedigree as an entrepreneur, marketer, and customer service strategist is clear. Solomon, better than anybody else that I've seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech-enabled business success."-, Information Week

Vice President, Lifestyle Brands, Marriott International

http://www.marriott.com

Marriott International

Micah Solomon takes on one of the stickiest questions in business today: how to navigate the ever-changing landscape of technology without losing the soul of the customer experience. He explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer.
Vice President, Lifestyle Brands, Marriott International

General Manager 800-CEO-READ

"Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally."

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Sample Talks

Island Marketing: Thriving in business on the new "digital island."

Harvest the value of customer loyalty in a world where everyone knows everyone.

Industry-specific customer service topics also available for building customer loyalty in the Automotive Industry, Banking and Financial Services, the Insurance Industry, Building Trades, B2B, the Food Industry, the Healthcare Industry,

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

A keynote speech or workshop from Micah Solomon is a memorable, up to the minute, often laugh-out-loud funny immersion into how to provide an exceptional, loyalty-building customer experience - in a way that builds an organization's bottom line. He draws on lessons derived from The Ritz-Carlton, Apple Computer, Oasis Disc Manufacturing, Zappos, The Four Seasons,and other great companies as described in his #1 bestseller Exceptional Service, Exceptional Profit: The Secrets of Building A Five-Star Customer Service Organization and his upcoming book, High Tech, High Touch Customer Service (American Management Association/AMACOM Books). The workshop will combine presentation, exercises and group interaction. Micah's style is uniquely memorable, visual, and often laugh-out-loud humorous. He has not once been accused of being boring, yet he manages to convey a significant amount of data to the audience - in a way they actually retain once Mr. Solomon has left the building.

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Style

Availability

  • Keynote
  • Workshop Leader
  • Author Appearance
  • Corporate Training

Fees

$9900 to $25000