Micah Solomon

Customer service bestselling author & strategist Http://www.customerserviceguru.com

  • Philadelphia & Seattle PA

Customer Service Keynote Speaker

Contact

Biography

Micah Solomon–customer service speaker and #1 bestselling author–is an exceptional speaker known for his hands-on knowledge of how to profitably improve the customer experience--in hospitality, banking, automotive, food service, financial services, legal services, healthcare, information services, retail, hospitality, pharmaceuticals, technology, manufacturing/B to B…
The Financial Post calls him “The New Guru of Customer Service Excellence.” His entrepreneurial story is known to readers of Fast Company, Success, Inc., Seth Godin’s marketing bestseller Purple Cow, and The Atlanta Journal-Constitution. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in an expert capacity for their Customer Service Makeover and appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC. Micah co-authored the #1 business bestseller Exceptional Service, Exceptional Profit.

Industry Expertise

Consumer Services
Health Care - Services
Banking
Hospitality

Areas of Expertise

Healthcare Industry Customer Service
Hotel Guest Services
Building A Five-Star Customer Service Organization
Marketing By Other Means: the Customer Experience
Hospitality
Customer Service
Customer Services
Social Media
High-Tech High-Touch Customer Service
Banking Customer Service Strategies

Accomplishments

President and Founder, Oasis Disc Manufacturing

Education

Brown University

AB

Am. Civ

Proud Brown University graduate.

Affiliations

  • IMC (Institute of Management Consultants) Professional Member
  • NSA (National Speakers Association) Professional Member

Testimonials

Coauthor The One Minute Manager

"This is the way to run a customer-focused company!"

The Payroll Group Annual Conference

http://www.prweb.com/releases/2011/04/prweb5225454.htm

San Diego, CA

Micah Solomon is one of the very few keynote speakers who are enjoyable and informative at the same time.

Chief Operating Officer

http://aubergeresorts.com

Auberge Resorts Annual General Manager's Meeting, Wynn Las Vegas

"Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting."

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Sample Talks

Industry-specific customer service topics also available for building customer loyalty in the Automotive Industry, Banking and Financial Services, the Insurance Industry, Building Trades, B2B, the Food Industry, the Healthcare Industry,

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

A keynote speech or workshop from Micah Solomon is a memorable, up to the minute, often laugh-out-loud funny immersion into how to provide an exceptional, loyalty-building customer experience - in a way that builds an organization's bottom line. He draws on lessons derived from The Ritz-Carlton, Apple Computer, Oasis Disc Manufacturing, Zappos, The Four Seasons,and other great companies as described in his #1 bestseller Exceptional Service, Exceptional Profit: The Secrets of Building A Five-Star Customer Service Organization and his upcoming book, High Tech, High Touch Customer Service (American Management Association/AMACOM Books). The workshop will combine presentation, exercises and group interaction. Micah's style is uniquely memorable, visual, and often laugh-out-loud humorous. He has not once been accused of being boring, yet he manages to convey a significant amount of data to the audience - in a way they actually retain once Mr. Solomon has left the building.

Island Marketing: Thriving in business on the new "digital island."

Harvest the value of customer loyalty in a world where everyone knows everyone.

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Style

Availability

  • Keynote
  • Workshop Leader
  • Author Appearance
  • Corporate Training

Fees

$9900 to $25000