Micah Solomon

Customer service bestselling author & strategist | Http://www.customerserviceguru.com

Philadelphia & Seattle, PA, UNITED STATES

Customer Service Keynote Speaker

Media

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Biography

Micah Solomon–customer service speaker and #1 bestselling author–is an exceptional speaker known for his hands-on knowledge of how to profitably improve the customer experience--in hospitality, banking, automotive, food service, financial services, legal services, healthcare, information services, retail, hospitality, pharmaceuticals, technology, manufacturing/B to B…
The Financial Post calls him “The New Guru of Customer Service Excellence.” His entrepreneurial story is known to readers of Fast Company, Success, Inc., Seth Godin’s marketing bestseller Purple Cow, and The Atlanta Journal-Constitution. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in an expert capacity for their Customer Service Makeover and appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC. Micah co-authored the #1 business bestseller Exceptional Service, Exceptional Profit.

Industry Expertise (4)

Health Care - Services

Banking

Hospitality

Consumer Services

Areas of Expertise (10)

Hospitality

Customer Service

Customer Services

Social Media

High-Tech High-Touch Customer Service

Banking Customer Service Strategies

Healthcare Industry Customer Service

Hotel Guest Services

Building A Five-Star Customer Service Organization

Marketing By Other Means: the Customer Experience

Accomplishments (1)

President and Founder, Oasis Disc Manufacturing (professional)

Education (1)

Brown University: AB, Am. Civ

Proud Brown University graduate.

Affiliations (2)

NSA (National Speakers Association) Professional Member
IMC (Institute of Management Consultants) Professional Member

Links (3)

Testimonials (13)

Brian Schoenbaechler, Managing Partner | IntegraCore

I was really impressed with the level of detail (and the memorable examples, positive and negative) you presented during your talk. Learning from the wisdom of--and occasional missteps--of companies like The Ritz-Carlton, Starbucks, Netflix, and more is extremely enlightening. I was also heartened that your approach is truly hands-on: you are one of the few speakers/consultants who has really practiced what he preaches; the examples from your own entrepreneurial experiences were a wonderful part of the presentation. The takeaways for my team were supremely practical--and we're already making use of them. I have already recommended you to other business owners and executives.

Andy Davidson, Chair: Active Members SYTA Travel Association | SYTA Travel Association Annual Summit, Irvine CA

"Micah Solomon was this year's Keynote Speaker for our Annual Summit in Irvine California. He delivered a meaningful, thought-provoking, humorous, content-rich address full of practical strategies we could integrate into our business plans to improve customer experience. In post meeting surveys he received very positive responses. Micah was also very helpful in promoting the event through his marketing channels -- I wholeheartedly recommend him and his presentation."

Michele Livingston, Senior Vice President and Regional Retail Manager, Umpqua Bank | NCBS Retail Banking Conference, Four Seasons Las Vegas (Micah Solomon, Keynote Speaker)

"Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company’s client experience."

Steve Wozniak, Apple co-founder |

“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”

Erric Calderon, Chief Operating Officer | Auberge Resorts Annual General Manager's Meeting, Wynn Las Vegas

"Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting."

Ken Blanchard, Coauthor The One Minute Manager |

"This is the way to run a customer-focused company!"

Eric Kline, The Payroll Group Annual Conference | San Diego, CA

Micah Solomon is one of the very few keynote speakers who are enjoyable and informative at the same time.

Jay Coldren, Vice President, Lifestyle Brands, Marriott International | Marriott International

Micah Solomon takes on one of the stickiest questions in business today: how to navigate the ever-changing landscape of technology without losing the soul of the customer experience. He explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer. Vice President, Lifestyle Brands, Marriott International

Jon Mueller, General Manager 800-CEO-READ |

"Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally."

Jonathan Feldman, Director, Information Services, City of Asheville, NC - Contributing Editor, Information Week | Customer Service Workshops for the City of Asheville Information Services (IT) Department

"Micah Solomon's pedigree as an entrepreneur, marketer, and customer service strategist is clear. Solomon, better than anybody else that I've seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech-enabled business success."-, Information Week

Edward O'Connell, , Partner | Dow Lohnes PLLC Washington, DC/Atlanta, GA/Norman, OK

"Micah Solomon's message is one that is especially timely for law firms, as they seek to maintain the loyalty of their 'customers' (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah's live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah's advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business."

Michele Livingston, Senior Vice President and Regional Retail Manager, Umpqua Bank | NCBS Retail Banking Conference, Four Seasons Las Vegas

Jann Schultz, Director of Donor Relations | Operation Smile

"Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at Operation Smile's international headquarters. He shared his insights on exceptional customer service--a topic that is critical for non-profit and for-profit organizations alike.Micah's presentation provided clear strategies for the team so we can utilize to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation-the concepts he shared with Operation Smile will help differentiate us and win our donors' loyalty.

Sample Talks (5)

High-Tech, High-Touch Customer Service: Secrets of Building 21st Century Customer Loyalty.

Building customers for life in the age of digital connection, self-service, social media, and distraction. In conjunction with Micah Solomon's much anticipated book, "High-Tech, High-Touch Customer Service," this talk includes all that is timeless and all that is up-to-the-minute and changing before our eyes in wooing and keeping customers.

Social Media and Building Customer Loyalty

Thriving in the brave new world of online advocates and saboteurs.

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

A keynote speech or workshop from Micah Solomon is a memorable, up to the minute, often laugh-out-loud funny immersion into how to provide an exceptional, loyalty-building customer experience - in a way that builds an organization's bottom line. He draws on lessons derived from The Ritz-Carlton, Apple Computer, Oasis Disc Manufacturing, Zappos, The Four Seasons,and other great companies as described in his #1 bestseller Exceptional Service, Exceptional Profit: The Secrets of Building A Five-Star Customer Service Organization and his upcoming book, High Tech, High Touch Customer Service (American Management Association/AMACOM Books). The workshop will combine presentation, exercises and group interaction. Micah's style is uniquely memorable, visual, and often laugh-out-loud humorous. He has not once been accused of being boring, yet he manages to convey a significant amount of data to the audience - in a way they actually retain once Mr. Solomon has left the building.