Micah Solomon

Customer service bestselling author & strategist Http://www.customerserviceguru.com

  • Philadelphia & Seattle PA

Customer Service Keynote Speaker

Contact

Biography

Micah Solomon–customer service speaker and #1 bestselling author–is an exceptional speaker known for his hands-on knowledge of how to profitably improve the customer experience--in hospitality, banking, automotive, food service, financial services, legal services, healthcare, information services, retail, hospitality, pharmaceuticals, technology, manufacturing/B to B…
The Financial Post calls him “The New Guru of Customer Service Excellence.” His entrepreneurial story is known to readers of Fast Company, Success, Inc., Seth Godin’s marketing bestseller Purple Cow, and The Atlanta Journal-Constitution. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in an expert capacity for their Customer Service Makeover and appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC. Micah co-authored the #1 business bestseller Exceptional Service, Exceptional Profit.

Industry Expertise

Health Care - Services
Banking
Hospitality
Consumer Services

Areas of Expertise

Healthcare Industry Customer Service
Hotel Guest Services
Building A Five-Star Customer Service Organization
Marketing By Other Means: the Customer Experience
Hospitality
Customer Service
Customer Services
Social Media
High-Tech High-Touch Customer Service
Banking Customer Service Strategies

Accomplishments

President and Founder, Oasis Disc Manufacturing

Education

Brown University

AB

Am. Civ

Proud Brown University graduate.

Affiliations

  • IMC (Institute of Management Consultants) Professional Member
  • NSA (National Speakers Association) Professional Member

Testimonials

Senior Vice President and Regional Retail Manager, Umpqua Bank

NCBS Retail Banking Conference, Four Seasons Las Vegas

"Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company’s client experience."

Director of Donor Relations

Operation Smile

"Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at Operation Smile's international headquarters. He shared his insights on exceptional customer service--a topic that is critical for non-profit and for-profit organizations alike.Micah's presentation provided clear strategies for the team so we can utilize to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation-the concepts he shared with Operation Smile will help differentiate us and win our donors' loyalty.

Partner

Dow Lohnes PLLC Washington, DC/Atlanta, GA/Norman, OK

"Micah Solomon's message is one that is especially timely for law firms, as they seek to maintain the loyalty of their 'customers' (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah's live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah's advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business."

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Sample Talks

Social Media and Building Customer Loyalty

Thriving in the brave new world of online advocates and saboteurs.

High-Tech, High-Touch Customer Service: Secrets of Building 21st Century Customer Loyalty.

Building customers for life in the age of digital connection, self-service, social media, and distraction. In conjunction with Micah Solomon's much anticipated book, "High-Tech, High-Touch Customer Service," this talk includes all that is timeless and all that is up-to-the-minute and changing before our eyes in wooing and keeping customers.

Island Marketing: Thriving in business on the new "digital island."

Harvest the value of customer loyalty in a world where everyone knows everyone.

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Style

Availability

  • Keynote
  • Workshop Leader
  • Author Appearance
  • Corporate Training

Fees

$9900 to $25000