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Michael Smith - Information Management Leadership Council. St. Louis, MO, US

Michael Smith Michael Smith

Information Management Leadership Council





Michael Smith is Head of Data Strategy, Governance and Privacy for Citi Bank North America's Retail, Commercial & Mortgage Bank. He oversees the Data Governance program to drive greater business value and to meet regulatory requirements.

Previously he was a Senior Managing Consultant within IBM’s Center of Competency (CoC) on information governance. Michael enjoys the changing trends in “Big Data” brought on by the proliferation of data, social media, and technology.

He solves information issues and business problems through content, collaboration, and process management. He drives business value by enabling organizations to leverage their most important asset-information.

Michael Smith previously served in executive roles at the largest records management company in the world. His fifteen years of Information Management experience solving customers information management and information governance needs and he provides insights into current changes within the information management industry.

Michael is an active member of both ARMA and AIIM-the global community of information professionals. Michael Smith holds industry certifications in electronic content management (ECM), business process management (BPM), electronic records management (ERM) and Certified Document Imaging Architect (CDIA+), Certified Records Manager (CRM), Certified Information Professional (CIP) and a charter certified member as an Information Governance Professional (IGP).

Industry Expertise (3)

Information Services

Information Technology and Services

Business Services

Areas of Expertise (3)

Implications of Big Data On Companies

Transformational Leadership

Change Management

Accomplishments (1)

Vice President-Largest Global Information Management Company (professional)


Dynamic and accomplished Senior Operational Performance leader with a reputation for delivering and sustaining significant improvements in company profitability and contribution within highly competitive markets. Effectively develops key relationships, process improvements and innovative solutions to maximize performance, customer satisfaction and financial results. Extensive expertise building and directing multi-functional teams in turnaround situations, streamlining operational performance an

Education (3)

University of Phoenix: Doctorate of Management , Information Systems and Technology

The Information Systems and Technology specialization of the Doctorate of Management degree (DM/IST) incorporates executive management, organizational, and leadership concepts to engender the development of IST leadership perspectives. As such with professional leadership experience can add a unique perspective to the study, context, breadth, and processes of Information Systems and Technology Management.

Indiana Wesleyan University: Master of Business Administration, Strategic Management 2001

Ball State University: B.S. , Management and MIS 1990

Affiliations (6)

  • AIIM - The Global Community of Information Professionals
  • ARMA International-The Authority on Managing Records & Information
  • SAM- The Society for the Advancement of Management
  • AOM- The Academy of Management bringing Scholars & Practitioners Together
  • Delta Mu Delta-National Honor Society
  • Who's Who: Information Management Professional of 2011

Testimonials (2)

Sean Besso, Business Development Manager at SecureWorld Expo | Secure World Expo

Michael was one of our best speakers in 2012! He brought a unique and dynamic perspective to the Secure World Expo by adding in the Big Data phenomenon! He received very high evaluation scores from our participants! I would highly recommend him to speak to your group.

Rita Grant, President | ARMA St. Louis Chapter

We greatly enjoyed Michael's dynamic presentation. He is extremely knowledgeable on big data and trends affecting industries. He is entertaining, educational, and with a sense of humor!

Event Appearances (9)

To Be Determined

ARMA St. Louis Spring Conference  Archdiocese of St. Louis, MO


New Trends in Information Management & Governance

ARMA Canada 2018 Conference  Vancouver, Canada


Now, Next & the Future of a Changing Data World

Chief Data Officer Summit  New York, NY


New Trends in Information Management and Governance

ARMA Live  Orlando, FL


Now, Next & the Future in a Changing Data World?

EVOLVE Conference  Washington DC


Critical Success Factors in Implementing Information Governance

ARMA LIVE Conference  Gaylord National Harbor in Washington, DC


Now, Next and the Future: IT, Big Data, and other Implications for Information Professionals

ARMA International   St. Louis, Missouri


Now, Next and the Future: IT, Big Data, and other Implications for IT Security

Secure World Expo  St. Louis, Missouri


Balancing Compliance vs. Cost- Records information management

AIIM: Association of Information & Imaging Management  St. Louis, MO


Sample Talks (1)

Trends in Extreme Information Management

Trends in Information as big data increased and the effect on enterprise information management. Starting with an overview of EIM and moving to the core uses of business intelligence, content management, and records management. In addition, discussion points on upfront analysis of document and information creation as it relates to process, utility, and compliance. By leveraging information as an asset for utility to improve processes to reduce cost a



  • Keynote
  • Panelist
  • Workshop Leader
  • Corporate Training


0 to 5000 *Will consider certain engagements for no fee

Research Focus (1)

A phenomenological study of critical success factors in implementing information governance



Information Governance (IG) professionals are overwhelmed by the complexities and ever changing regulations regarding data and information. To compound the issues are the increased volume, velocity, and variations of data from social media to corporate applications. The purpose of this phenomenological study was to determine critical success factors in implementing information governance within an enterprise information management program. The logic for using the qualitative method of research was to capture the lived experiences of the participants regarding the implementation of an information governance program. Phenomenology accentuates the subjective experiences and interpretations of the participants. Interviews were conducted with 20 IG professionals. The participants were interviewed using a semi-structured interview providing open ended responses. The interviews were transcribed and six major themes emerged from the study that may provide insight into understanding the critical success factors in implementing information governance: (a) executive support, (b) risk management, (c) change management, (d) communication, (e) technology, and (f) strategy and planning. The study recommends further research from the findings of the study. Executive support must be engaged for the long-term IG program and support the IG professional by providing the necessary resources to manage risk, promote change management, and encourage open communication. Recommendations for IG professionals to consider based on this study include nurturing of executive sponsorship, the need to balance risk management with business value, the necessity of speaking the language of internal customers, building collaborative relationships, and leveraging the learning.

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Articles (1)

Protecting Privacy in an IoT-Connected World

Information Management Journal.

Michael S. Smith, DM-IST


The article discusses privacy protection in the internet of things (IoT) connected world. Topics mentioned include the factors that gave rise to IoT such as personal computer development, low cost of ubiquitous computing, and low-cost storage, the variety of purposes such as personal, global and government use, and the federal law proposed by U.S. Federal Trade Commission (FTC) that addresses data privacy. (AN: 110923673), Database: Academic Search Complete

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