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Mitch Lieberman - Comity Technology Advisors. Williston, VT, US

Mitch Lieberman Mitch Lieberman

Vice President, Market Strategy | Comity Technology Advisors

Williston, VT, UNITED STATES

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social

Biography

A passionate technology executive with expertise in software architecture; implementation services and product positioning. A thought leading practitioner in customer service, and CRM (Social CRM as well) with a focus on helping businesses understand the proper balance and optimal alignment of people, process, and technology.

Successful leadership within sales and marketing organizations, selling and delivering mission critical business applications to Fortune 500 companies. A unique and focused perspective on both current technological practices as well as emerging technologies; including Cloud Computing, Customer Relationship Management (CRM), Customer Service and the combination of Social Media with CRM, called Social CRM.

I do enjoy speaking to audiences of all sizes, and I am able to do so in an engaging and entertaining manner.
Specialties

analysis and strategic advice on product direction and market position, working with vendors to help them understand how businesses will utilize their solution and helping businesses understand their customers using Social technology

Industry Expertise (3)

Computer Software Information Technology and Services Consumer Services

Areas of Expertise (3)

Social Crm Customer Service Excellence Multi-Channel Customer Service

Education (1)

University of Vermont: EE, Electrical Engineering / Physiology and Biophysics 1988

Event Appearances (6)

Title

Contact Cenre Expo London  London, England

Title

Social CRM Summit  London, England

Title

CRM Evolution NYC  NYC

Title

Executive Round Table  Turnberry, Scotland

Title

Executive Round Table  New York

Title

Social Business Summit  Milan, Italy

Sample Talks (1)

Building your Multi-Channel strategy to keep up with the pace of the 21stcentury customer.

Unfortunately, the ability for you to control which channels and technologies your customers use to communicate with and about you is long past. You must align the communication channels you support with your brand and provide consistent customer service experiences across all channels. You must also allow customers to start an interaction in one channel and continue it in another. Can you do this?

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Author Appearance

Fees

1000 to 5000 *Will consider certain engagements for no fee
Contact