Mitch Lieberman
Vice President, Market Strategy Comity Technology Advisors
- Williston VT
A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)
Social
Biography
Successful leadership within sales and marketing organizations, selling and delivering mission critical business applications to Fortune 500 companies. A unique and focused perspective on both current technological practices as well as emerging technologies; including Cloud Computing, Customer Relationship Management (CRM), Customer Service and the combination of Social Media with CRM, called Social CRM.
I do enjoy speaking to audiences of all sizes, and I am able to do so in an engaging and entertaining manner.
Specialties
analysis and strategic advice on product direction and market position, working with vendors to help them understand how businesses will utilize their solution and helping businesses understand their customers using Social technology
Industry Expertise
Areas of Expertise
Education
University of Vermont
EE
Electrical Engineering / Physiology and Biophysics
1988
Event Appearances
Title
CRM Evolution NYC NYC
Title
Executive Round Table Turnberry, Scotland
Title
Executive Round Table New York
Title
Social Business Summit Milan, Italy
Title
Contact Cenre Expo London London, England
Title
Social CRM Summit London, England
Sample Talks
Building your Multi-Channel strategy to keep up with the pace of the 21stcentury customer.
Unfortunately, the ability for you to control which channels and technologies your customers use to communicate with and about you is long past. You must align the communication channels you support with your brand and provide consistent customer service experiences across all channels. You must also allow customers to start an interaction in one channel and continue it in another. Can you do this?
Style
Availability
- Keynote
- Moderator
- Panelist
- Author Appearance
