
Nils Vinje
Partner Glide Consulting
Social
Biography
In January of 2015, Nils formed Glide Consulting to share his expertise and success with clients. To date, Glide’s clients range from hyper-growth start-ups like Segment.io and Rainforest QA to Oracle Marketing Cloud. Glide’s proprietary framework called the 4 P’s - People, Purpose, Process and Platform, serves as the foundation on which to build a high performing Customer Success organization. Once the 4 P’s framework is implemented, Glide clients achieve predictability in both renewals and expansions.
Industry Expertise
Areas of Expertise
Education
Loyola Marymount University
MBA
Management and Organizational Behavior
2009
University of Colorado Boulder - Leeds School of Business
B.S.
InformationSystems
2000
Media Appearances
Customer Success Is Proving That The Customer Made The Right Decision To Do Business With You
Forbes
2016-07-02
I had a chance to connect with Nils Vinje of Glide Consulting, a firm that specializes in customer success. He had some interesting comments that show how sales, customer service and customer success can sometimes be at odds, which is bad for long-term growth and sales, and even for the reputation of the company.
Selected Blog Posts
This Is What Makes Career Development In Customer Success So Difficult
Amity Blog2016-10-27
After spending 8 years trying to find a fulfilling career, going from Engineer to Sales Rep, with a bit of Marketing in between, Nils Vinje finally had his “Aha!” moment with Customer Success. He first started as a Customer Success Manager and progressed to Manager, Director, and finally VP of Customer Success in less than 2.5 years. The thing is, Nils wasn’t just in the right place at the right time, so he knows very well what obstacles stand in the way of professionals trying to make it in Customer Success...
The QBR Mistakes You Need To Stop Making
AmityMathilde Augustin
2017-07-10
QBRs are an amazing opportunity, but they're also where dropping the ball has the most painful impact. We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward.