Dr. Patrice Rosenthal is a scholar-practitioner in the area of organization behavior and change. Currently, Patrice Rosenthal is a member of the Research Faculty of Fielding Graduate University and an independent research consultant with a particular interest in non-profit organizations. Earlier, she held academic positions at King's College, University of London and London School of Economics. She is currently a member of the board of the Organization Development and Change division of the Academy of Management.
Patrice is currently working on a social impact report for the 25th anniversary of Women's Economic Ventures, a micro-enterprise development non-profit organization based in Santa Barbara, California.
Industry Expertise (2)
Areas of Expertise (7)
Gender Issues in Organizations
Emotional Labor in Service Work
The Client-Service Provider Interface
Evaluation of Change Programs in Private and Nonprofit Organizations
Customer Discourses in Public Sector Management
Leadership in organizations
Categorization and labeling in organizations
London School of Economics: PhD, Organization Behavior, Human Resource Management 1994
London School of Economics: MSc, Organization Behavior, Human Resource Management 1989
University of St. Thomas: BA, Economics and Business Administration 1976
- Member, American Academy of Management
- Member, King's College, London
Event Appearances (6)
Enacting the scholar-practitioner role in organization development and change
(August 2015) Academy of Management Annual Meeting Vancouver
Thrive in Five™ program evaluation
Women's Economic Ventures Santa Barbara, CA
Sexual harassment tribunal cases 1995-2005: Learning from litigation to avoid litigation
Speechly Bircham Law Firm London
Sexual harassment litigation in Britain: A window on the socially irresponsible workplace
ACREW Conference on Socially Responsive, Socially Responsible Approaches to Management Tuscany, Italy
Sexual harassment litigation in Britain 1995-2006
UK Equal Opportunity Commission Manchester, England
A survey of inclined audience views and preferences
(June 2012) Santa Barbara Contemporary Arts Forum Santa Barbara
Research Grants (2)
Lead Investigator for the study of sexual harassment employment tribunal cases in Britain 1995-2005
Department of Health $187,000
For the study of role innovation for nursing professionals in the National Health Service (with D. Guest et al)
Sexual harassment judgments by British employment tribunals 1995-2005: Implications for claimants and their advocatesBritish Journal of Industrial Relations
This article reports on the first large-scale study of sexual harassment litigation in Britain based on analysis of official case records. Its aim is to identify key factors distinguishing successful and unsuccessful claims. Five themes drive the analysis: credibility and its construction, the various types of sexual harassment, power resources, the time period in which the case was heard, and the gender composition of the tribunal. Hypotheses are tested on a random sample of 183 cases heard between 1995 and 2005.
“The work you want, the help you need”: Constructing the customer in Jobcentre PlusOrganization
(March, 2007) In this article we explore the concept of the customer and its application within the contemporary public sector. While the centrality of the customer ideal to ‘the new public management’ is clear, the nature, appropriateness and implications of its use are less so. Debates on these issues turn on meanings ascribed to the customer role.
The social construction of clients by service agents in reformed welfare administrationHuman Relations
(December, 2006) This article explores categorization and labelling in organizations through a study of the social construction of clients by service agents in reformed British welfare administration. We analyse the content of client typologies and show how these are embedded in the nature of front-line service work and the organizational context as structured by social authorities.
Consuming work: Front-line workers and their customers in Jobcentre PlusInternational Journal of Public Sector Management
(2006) The purpose of this paper is to present a conceptual and empirical analysis of the rationale and enactment of consumer discourses in reformed British welfare administration, through a focus on consumption and the service interaction. The paper aims to explore how administrators use these discourses to manage consumption in particular ways in order to promote individual enterprise and employability, and analyse the pivotal role of front‐line workers in these efforts.
The customer concept in welfare administration: Front-line views in Jobcentre PlusInternational Journal of Public Sector Management
(2006) Aims to analyse the reactions of front‐line staff to the use of the “customer” label in Jobcentre Plus, the new agency charged with structural and cultural reform of benefit administration in the UK and to highlight some key challenges and possibilities faced by “new public management” reformers in attempts to re‐present recipients of public services as customers.