hero image
Patrice Rosenthal, Ph.D. - Fielding Graduate University. Ojai, CA, US

Patrice Rosenthal, Ph.D.

Doctoral Faculty - School of Leadership Studies | Fielding Graduate University


Scholar-practitioner focused on organization behavior and change in nonprofit organizations



Dr. Patrice Rosenthal is a scholar-practitioner in the area of organization behavior and change. Currently, Patrice Rosenthal is a member of the Research Faculty of Fielding Graduate University and an independent research consultant with a particular interest in non-profit organizations. Earlier, she held academic positions at King's College, University of London and London School of Economics. She is currently a member of the board of the Organization Development and Change division of the Academy of Management.

Patrice is currently working on a social impact report for the 25th anniversary of Women's Economic Ventures, a micro-enterprise development non-profit organization based in Santa Barbara, California.

Industry Expertise (2)



Areas of Expertise (7)

Gender Issues in Organizations

Emotional Labor in Service Work

The Client-Service Provider Interface

Evaluation of Change Programs in Private and Nonprofit Organizations

Customer Discourses in Public Sector Management

Leadership in organizations

Categorization and labeling in organizations

Education (3)

London School of Economics: PhD, Organization Behavior, Human Resource Management 1994

London School of Economics: MSc, Organization Behavior, Human Resource Management 1989

University of St. Thomas: BA, Economics and Business Administration 1976

Affiliations (2)

  • Member, American Academy of Management
  • Member, King's College, London

Event Appearances (6)

Enacting the scholar-practitioner role in organization development and change

(August 2015) Academy of Management Annual Meeting  Vancouver

Thrive in Five™ program evaluation

Women's Economic Ventures  Santa Barbara, CA


Sexual harassment tribunal cases 1995-2005: Learning from litigation to avoid litigation

Speechly Bircham Law Firm  London


Sexual harassment litigation in Britain: A window on the socially irresponsible workplace

ACREW Conference on Socially Responsive, Socially Responsible Approaches to Management  Tuscany, Italy


Sexual harassment litigation in Britain 1995-2006

UK Equal Opportunity Commission  Manchester, England


A survey of inclined audience views and preferences

(June 2012) Santa Barbara Contemporary Arts Forum  Santa Barbara

Research Grants (2)

Leverhulme Trust

Leverhulme $60,000

Lead Investigator for the study of sexual harassment employment tribunal cases in Britain 1995-2005


Department of Health $187,000

For the study of role innovation for nursing professionals in the National Health Service (with D. Guest et al)

Articles (5)

Sexual harassment judgments by British employment tribunals 1995-2005: Implications for claimants and their advocates

British Journal of Industrial Relations


This article reports on the first large-scale study of sexual harassment litigation in Britain based on analysis of official case records. Its aim is to identify key factors distinguishing successful and unsuccessful claims. Five themes drive the analysis: credibility and its construction, the various types of sexual harassment, power resources, the time period in which the case was heard, and the gender composition of the tribunal. Hypotheses are tested on a random sample of 183 cases heard between 1995 and 2005.

view more

“The work you want, the help you need”: Constructing the customer in Jobcentre Plus


(March, 2007) In this article we explore the concept of the customer and its application within the contemporary public sector. While the centrality of the customer ideal to ‘the new public management’ is clear, the nature, appropriateness and implications of its use are less so. Debates on these issues turn on meanings ascribed to the customer role.

view more

The social construction of clients by service agents in reformed welfare administration

Human Relations

(December, 2006) This article explores categorization and labelling in organizations through a study of the social construction of clients by service agents in reformed British welfare administration. We analyse the content of client typologies and show how these are embedded in the nature of front-line service work and the organizational context as structured by social authorities.

view more

Consuming work: Front-line workers and their customers in Jobcentre Plus

International Journal of Public Sector Management

(2006) The purpose of this paper is to present a conceptual and empirical analysis of the rationale and enactment of consumer discourses in reformed British welfare administration, through a focus on consumption and the service interaction. The paper aims to explore how administrators use these discourses to manage consumption in particular ways in order to promote individual enterprise and employability, and analyse the pivotal role of front‐line workers in these efforts.

view more

The customer concept in welfare administration: Front-line views in Jobcentre Plus

International Journal of Public Sector Management

(2006) Aims to analyse the reactions of front‐line staff to the use of the “customer” label in Jobcentre Plus, the new agency charged with structural and cultural reform of benefit administration in the UK and to highlight some key challenges and possibilities faced by “new public management” reformers in attempts to re‐present recipients of public services as customers.

view more