Industry Expertise (1)
Areas of Expertise (3)
Contact Center Customer Research
Modern Perspectives On Ivr in Market Research
Sample Talks (1)
Customer Loyalty Measurement in the Contact Center
Over the last 12 years Peter has helped major companies in financial services, healthcare, big pharma, retail, and government implement successful and long lasting B2C and B2B transactional survey programs that provide immediate impact to the corporate bottom line by reducing customer churn, improving first contact resolution, and promoting the voice of the customer further into the C-suite. A dynamic and engaging presentation that will give you new tools, tips, and ideas to take back to your organization.