Peter Cole

VP, Customer Satisfaction Research ISA

  • Prosser WA

Exciting and Engaging Speaker on topics of Customer Loyalty, Multicultural Research, and Market Research with hard to reach populations

Contact

Industry Expertise

Market Research

Areas of Expertise

Modern Perspectives On Ivr in Market Research
Customer Loyalty
Contact Center Customer Research

Links

Sample Talks

Customer Loyalty Measurement in the Contact Center

Over the last 12 years Peter has helped major companies in financial services, healthcare, big pharma, retail, and government implement successful and long lasting B2C and B2B transactional survey programs that provide immediate impact to the corporate bottom line by reducing customer churn, improving first contact resolution, and promoting the voice of the customer further into the C-suite. A dynamic and engaging presentation that will give you new tools, tips, and ideas to take back to your organization.