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Peter Cole

VP, Customer Satisfaction Research | ISA


Exciting and Engaging Speaker on topics of Customer Loyalty, Multicultural Research, and Market Research with hard to reach populations

Industry Expertise (1)

Market Research

Areas of Expertise (3)

Customer Loyalty

Contact Center Customer Research

Modern Perspectives On Ivr in Market Research

Sample Talks (1)

Customer Loyalty Measurement in the Contact Center

Over the last 12 years Peter has helped major companies in financial services, healthcare, big pharma, retail, and government implement successful and long lasting B2C and B2B transactional survey programs that provide immediate impact to the corporate bottom line by reducing customer churn, improving first contact resolution, and promoting the voice of the customer further into the C-suite. A dynamic and engaging presentation that will give you new tools, tips, and ideas to take back to your organization.