Peter Johnson

Peter A. Johnson is part techie part organisational thinker. He is a graduate of the University of Sussex and the Institute of Work Psychology (University of Sheffield). He has also worked in the IT service sector for over thirty years much of that time was spent working within the IT service management (ITSM) paradigm. Currently he earns a living from business intelligence and data analytics contracts, but also blogs, writes and speaks on the topic of the organisational factors influencing service quality in IT and other sectors.

He is currently the author of a new approach to service work. This approach - which he has termed 'Lumiere' - draws upon the ideas of thinkers as diverse as Immanuel Kant, Thomas Kuhn and Professor Ralph Stacey. It is in part a deep philosophical unpicking of the negative issues regularly experienced by users of contemporary services (i.e. target and process based). However - and importantly - Lumiere also outlines a radical alternative to the current modus operandi.

Note that the material Peter delivers in his talks is not facile and simplistic - there are no "10 Sure Ways To Supercharge Your Service" promises made. Lumiere is a deep yet practical approach to re-envisaging the service organisation for the better.

Peter lives in Sheffield UK.