Peter Johnson

Social

Biography

Peter A. Johnson is part techie part organisational thinker. He is a graduate of the University of Sussex and the Institute of Work Psychology (University of Sheffield). He has also worked in the IT service sector for over... thirty years much of that time was spent working within the IT service management (ITSM) paradigm. Currently he earns a living from business intelligence and data analytics contracts, but also blogs, writes and speaks on the topic of the organisational factors influencing service quality in IT and other sectors.

He is currently the author of a new approach to service work. This approach - which he has termed 'Lumiere' - draws upon the ideas of thinkers as diverse as Immanuel Kant, Thomas Kuhn and Professor Ralph Stacey. It is in part a deep philosophical unpicking of the negative issues regularly experienced by users of contemporary services (i.e. target and process based). However - and importantly - Lumiere also outlines a radical alternative to the current modus operandi.

Note that the material Peter delivers in his talks is not facile and simplistic - there are no "10 Sure Ways To Supercharge Your Service" promises made. Lumiere is a deep yet practical approach to re-envisaging the service organisation for the better.

Peter lives in Sheffield UK.

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Industry Expertise (3)

Human Resources

Consumer Services

Information Technology and Services

Areas of Expertise (3)

Organisations

Service Provision

Itsm

Education (2)

University of Sussex: BA (Hons), Social Psychology 1996

The University of Sheffield: MSc, Occupational Psychology 2009

At the Institute of Work Psychology, a leading centre for research in the field. Dissertation: on autonomous motivation in a large IT service management organisation.

Affiliations (1)

• British Psychological Society

Links (2)

• Blog
• Fairday Research Limited

Event Appearances (6)

People: The Grit In The Machine

itSMF Annual Conference  NEC, Birmingham UK

2009-11-10

People: The Grit In The Machine

itSMF North-East Regional Seminar  KC Stadium, Hull, UK

2009-12-10

People: The Grit In The Machine

BCS Seminar  Sheffield Hallam University, Sheffield UK

2010-01-21

The Culture of Improvement

itSMF Continual Service Improvement Seminar  Ascot Racecourse, Berkshire, UK

2010-02-23

The Culture of Improvement

BrighTalk Continual Service Improvement Webinar  Internet

2011-06-16

Welcome to the Post-ITSM Service Desk

The Service Desk and IT Show  Earls Court Exhibition Centre, London, UK

2013-04-22

Sample Talks (1)

A 21st Century Approach to Service Work and Organisations

Approaches to service work are based on ideas that are between 60 and 100 years old. Peter describes a new approach - termed 'Lumiere' - which draws upon the ideas of thinkers as diverse as Immanuel Kant, Thomas Kuhn and Ralph Stacey. It is in part a deep philosophical unpicking of the negative issues regularly experienced by users of contemporary services (i.e. target and process based), but importantly - Lumiere also outlines a radical alternative to the current modus operandi.

Style

Educational

Entertaining

Strategic

Tactical

Lecture Style

Interactive

Formal

Relaxed

Availability

• Keynote
• Author Appearance

Fees

0 to 1500 ^*Will consider certain engagements for no fee