Peter Ricci is a hospitality industry veteran with over 20 years of managerial experience in segments including: food service, lodging, incentive travel, and destination marketing. While filling the role of hotel general manager for almost a decade, Ricci served as a part-time educator before entering academia full time as both a clinical associate professor and administrator.
Areas of Expertise (14)
Casinos & Gaming
Travel and Tourism
Hotel Guest Services
Distinguished Alumnus Award
University of Florida, College of Health & Human Performance, Dept. of Tourism, Recreation, and Sport
Lifetime Achievement Award
Hospitality Sales & Marketing Association International
Lifetime Achievement Award
Norma Bondy Lifetime Achievement Award
University of Central Florida: E.D.D. 2005
University of Florida: M.S. 1989
University of Florida: B.A. 1987
Selected Media Appearances (2)
Guatemalan tourist, 38, who died after King Kong ride couldn't read warning signs at Universal, attorney says
Pendas said theme parks should put up warnings in French and Spanish as well as English, all the major international languages. At Florida Atlantic University, Peter Ricci disagrees. “The issue here is one of long-term frugality and practicality,” said Ricci, director of the university’s Hospitality and Tourism Management program, in an email. “It is completely rational and practical to expect theme parks to have instructions, directions, and safety information in every language that one of its guests could use, but it would be super impractical when it comes to costs.” [...]
Despite red tide, mostly business as usual for local economy
Palm Beach Post
Peter Ricci, the director of FAU’s Hospitality and Tourism Management program, said he received around a half-dozen calls from local hotel general managers this week asking for advice. [...]
Selected Articles (4)
Peter Ricci et al.
2019 In response to the pressing need to psychologically empower people with mobility challenges (PwMC) to travel, this study proposes the facilitation of self-determined travel motivations as a promising approach. The variation of self-determined travel facilitation across different challenge levels is examined through a quasi-experimental design and analyzed with a new test of moderated mediation based on Hayes’ (2015a) model. The results indicate that for PwMC with significant travel challenge levels, the tourism industry should prioritize the cultivation of intrinsic travel motivations and perceived travel competence satisfaction over less-autonomous motivation dimensions and satisfaction of alternative psychological needs. Such cross-context exploration extends self-determination theory with a new moderator of challenge levels.
Peter Ricci et al
2016 Advances in technology and in subsequent guest-related amenities have the potential to improve the guest experience and also increase both guestroom revenues and ancillary room revenues. Innovative technologies will be one of the prime differentiators of hotel companies in the twenty-first century. However, it is important for hoteliers to answer questions such as which technology amenities do their guests desire when choosing overnight accommodations? Further, what are the importance levels assigned by guests of these various technology amenities? This study aims to answer the question of how leisure travelers may differ or be similar to business travelers with regard to in-room technology amenities.
Tammie J Kaufman, Peter Ricci
2014 The hospitality industry is dependent on a professional staff to exceed guests’ expectations. Existing research has focused primarily on the various attributes necessary for success in the hospitality industry. The primary focus of this research was professionalism and hospitality students’ self-perception of their professional attributes. Data collected from a focus group of hospitality human resource managers were used to develop a professionalism scale. The scale produced five factors that explained 53.6% of the variance in the responses. Students were more likely to agree in their preparedness for the interview process, but less in agreement of their preparedness for workplace issues. This research provides an exploratory study into a student’s perception of his or her own professional abilities and could be used as a placement tool for human resource managers and a benchmark to determine student’s …
The lodging industry continues to be a fast-growing portion of the American business landscape. Simultaneously, colleges are expanding their hospitality management offerings, while remaining variable in their levels of lodging-specific coursework. The growth of the industry has led to higher competency needs/requirements among lodging recruiters. In this study, lodging managers who were members of the American Hotel & Lodging Association were surveyed to garner expectations for new-hires specifically using the job competency domains of knowledge, ability, and attitude. With inconsistency in curricula across college hospitality programs in the U.S. as the norm, lodging recruiters cannot recruit with the accuracy necessary for success.