Biography
Phil is a highly reliable and trustworthy GLOBAL BUSINESS PROGRAMME DIRECTOR / TROUBLESHOOTER with recent experience developed with ERNST AND YOUNG, DHL, EXEL, DELL, ORANGE BUSINESS SERVICES and RANK XEROX.
Very much a self starter, he is a constant improver who over delivers and under promises to very high standards.
Excels as a troubleshooter, he has great leadership and communication skills, is flexible, very approachable and says it “as it is”.
NOTABLE KEY ACHIEVEMENTS
• At DHL delivering multi-year transformation programme affecting 57,800 users worldwide and benefits in excess of €37m over 3 years
• Transformed 150+ person teams into a world class delivery organisation
• Delivered best-in-class services and programmes to 200+ countries and 10,000+ users
• Increased project / programme management capacity by 300%, reduced cost of poor quality from more than 40% to less than 5% and achieved 100% on time, budget and quality delivery consistently over 4 years
• Negotiated what was described by the CIO as “the best deal Exel have ever struck with an IT supplier” with compound savings of over 50% and 62% improvement in service quality
