Biography
Amir Erez is the W.A. McGriff, III professor in the Warrington College of Business. He studies the effects of how positive moods and personality influence individuals through processes, motivation and work behaviors. Amir also investigates how negative work behaviors such as rudeness and disrespect affect individuals’ performance and cognition.
Areas of Expertise (5)
Negative Work Behaviors
Positive Work Behaviors
Business Management
Positive Moods
Negotiation
Media Appearances (2)
Why being rude to the waiter (or other staff) is the worst strategy
The Guardian online
2022-10-21
Whether it is clicking their fingers at the waiter, talking loudly on their phone or letting the kids go feral, there are few things as unappealing as a rude dining companion in a restaurant. But mistreating the staff is perhaps the cardinal sin of eating out, and has long been seen as indicative of a poor character.
President Trump’s worst behaviors can infect us all just like the flu, according to science
The Washington Post online
2018-03-29
Business professors Georgetown University’s Christine Porath and University of Florida’s Amir Erez study incivility’s impact, and have concluded just a mild dose of incivility has an effect. During one experiment, Erez had an actress scold neonatal intensive care (NICU) physicians and nurses before a simulated procedure. Everyone went on the defensive. They wouldn’t offer an opinion or help each other. These teams were 40 percent less effective in diagnosis and treatment.
Articles (3)
Trapped by a first hypothesis: How rudeness leads to anchoring
Journal of Applied PsychologyAmir Erez, et al.
2022-03-01
This article explores the effect of encounters with rudeness on the tendency to engage in anchoring, one of the most robust and widespread cognitive biases. Integrating the self-immersion framework with the selective accessibility model , it proposes that rudeness-induced negative arousal will narrow individuals' perspectives in a way that will make anchoring more likely. This finds consistent evidence that rudeness-induced negative arousal leads to anchoring.
How witnessing rudeness can disrupt psycho-motor performance of dental students
Journal of Dental EducationAmir Erez, et al.
2021-06-06
Rude and disrespectful behaviors are ubiquitous and pervasive in the workplace. The purpose of this study was to examine the effects of witnessed rudeness on dental student psychomotor performance. Overall, the findings indicate for those dental students suffering from cognitive depletion, merely witnessing rudeness can have adverse impacts on psychomotor performance and potentially, eventual patient care.
Discrete Incivility Events and Team Performance: A Cognitive Perspective on a Pervasive Human Resource (HR) Issue
Research in Personnel and Human Resources ManagementAmir Erez, et al.
2020-07-24
Incivility is widespread in the workplace and has been shown to have significant affective and behavioral consequences. However, the authors still have a limited understanding as to whether, how and when discrete incivility events impact team performance. In the context of this model, the authors offer an overarching framework for making sense of disparate findings regarding how, why and when incivility affects performance outcomes at multiple levels.