Amir Erez is the W.A. McGriff, III professor in the Warrington College of Business. He studies the effects of how positive moods and personality influence individuals through processes, motivation and work behaviors. Amir also investigates how negative work behaviors such as rudeness and disrespect affect individuals’ performance and cognition.
Areas of Expertise (5)
Negative Work Behaviors
Positive Work Behaviors
Media Appearances (5)
President Trump’s worst behaviors can infect us all just like the flu, according to science
The Washington Post online
Business professors Georgetown University’s Christine Porath and University of Florida’s Amir Erez study incivility’s impact, and have concluded just a mild dose of incivility has an effect. During one experiment, Erez had an actress scold neonatal intensive care (NICU) physicians and nurses before a simulated procedure. Everyone went on the defensive. They wouldn’t offer an opinion or help each other. These teams were 40 percent less effective in diagnosis and treatment.
Fired French waiter isn't the only rude person around. Can meanness kill?
Chicago Tribune online
Firing someone for rudeness might seem a little extreme, though, unless you talk to Amir Erez. A professor of management at the Warrington College of Business Administration at the University of Florida, Erez used to think rudeness was small potatoes. In fact, when he started researching the subject, “I didn’t think it would have any effect on people,” he says.
The Costs of Workplace Rudeness
The Wall Street Journal online
Performance in the simulation was scored by judges unaware of these conditions. “The results were scary,” says Dr. Erez. “The teams exposed to rudeness gave the wrong diagnosis, didn’t resuscitate or ventilate appropriately, didn’t communicate well, gave the wrong medications and made other serious mistakes.”
The rudeness epidemic: Is society giving less f***s?
International Business Times online
"They [people subjected to rudeness] perform less well, they have difficulty thinking and making decisions, they are less helpful, and more stressed. Rudeness is disturbing and distracting to most individuals," explains Dr Amir Erez, who was a co-author of the University of Florida study, tells IBTimes UK.
Being rude to your doctors makes them mess up
The effects of rudeness, Erez says, account for more than 40 percent. “[Rudeness] is actually affecting the cognitive system, which directly affects your ability to perform,” Erez says. “That tells us something very interesting. People may think that doctors should just ‘get over’ the insult and continue doing their job. However, the study shows that even if doctors have the best intentions in mind, as they usually do, they cannot get over rudeness because it interferes with their cognitive functioning without an ability to control it.”
Trapped by a first hypothesis: How rudeness leads to anchoringJournal of Applied Psychology
Amir Erez, et al.
This article explores the effect of encounters with rudeness on the tendency to engage in anchoring, one of the most robust and widespread cognitive biases. Integrating the self-immersion framework with the selective accessibility model , it proposes that rudeness-induced negative arousal will narrow individuals' perspectives in a way that will make anchoring more likely. This finds consistent evidence that rudeness-induced negative arousal leads to anchoring.
How witnessing rudeness can disrupt psycho-motor performance of dental studentsJournal of Dental Education
Amir Erez, et al.
Rude and disrespectful behaviors are ubiquitous and pervasive in the workplace. The purpose of this study was to examine the effects of witnessed rudeness on dental student psychomotor performance. Overall, the findings indicate for those dental students suffering from cognitive depletion, merely witnessing rudeness can have adverse impacts on psychomotor performance and potentially, eventual patient care.
Discrete Incivility Events and Team Performance: A Cognitive Perspective on a Pervasive Human Resource (HR) IssueResearch in Personnel and Human Resources Management
Amir Erez, et al.
Incivility is widespread in the workplace and has been shown to have significant affective and behavioral consequences. However, the authors still have a limited understanding as to whether, how and when discrete incivility events impact team performance. In the context of this model, the authors offer an overarching framework for making sense of disparate findings regarding how, why and when incivility affects performance outcomes at multiple levels.