Rick has been involved with the CRM Industry since 1990 as a Company Founder, Senior Executive, Reseller, Board Member, Educator, Consultant and Professional Speaker. He draws on his 20 years of real world experience working on CRM Projects with clients ranging from the SMB Marketplace to Major International Corporations. His stories are “real-world.” His style is “uniquely appealing” and “tremendously credible”.
Industry Expertise (3)
Areas of Expertise (4)
Power Selling With Crm and Social Media
Planning for Crm Success
Prospects and Partner Relationships
- Dybamics CRM User Group
Sample Talks (1)
Managing Customer, Prospects and Partner Relationshi
Customer Relationship Management is about knowing your customers, prospects and partners better, sharing information more thoroughly, and interacting more completely. This is achieved by creating a system that integrates People, Process, Social Networks and CRM Technology.
- Workshop Leader
- Author Appearance
- Corporate Training