Russel Lolacher
Professional Speaker, Podcaster, Voice Talent Communications Kitchen
- Victoria BC
I will help your leadership connect with employees and take steps to building a workplace we love.
Media
Social
Biography
Fun Facts:
- Born and raised Canadian boy with a constant itch to travel the world.
- Is continually amazed if he doesn't have to explain what "Pickle Ball" is.
- Rarely kills plants.
- Loves the energy of speaking to a crowd.
- Jumped from a perfectly good airplane.
- Played drums in a high school karaoke version of Meatloaf's "Paradise by the Dashboard Light"
Industry Expertise
Areas of Expertise
Accomplishments
Social Media Customer Service in Government Leadership
Created the first social customer service team and lead the most engaged and furthest reaching social media presence in the BC government.
International Recognition for Customer Service
Identified as a customer communication leader by various global organizations, including:
- Recognized Customer Service Thought Leader and Advocate by Microsoft
- One of Canada’s most influential experts on social media in the government sphere. – Hootsuite
- Top 100 of Customer Service Pros on Twitter - Huffington Post
- Top 15 NPS and Customer Service Thought Leaders to Follow in 2017 - CustomerGauge
- Top 25 Customer Experience Leaders to Keep an Eye On in 2015 – Satmetrix
Travel
Travelled to 13 countries, including Greece, Costa Rica, Portugal, Germany, Dominican Republic, and am already planning those next adventures.
Education
Royal Roads University
Bachelor
Professional Communications
2008
Received Founders' Award for exemplifying leadership, sustainability and personal development among graduates of the program.
British Columbia Institute of Technology
Diploma
Radio Broadcasting
2004
Affiliations
- TEDxJuandeFuca
- Odd Fellows of Victoria
Links
Testimonials
Manager of Hockey Communications
https://www.nhl.com/jets/Winnipeg Jets
“I use Russel’s communication ideas as great reminders to enhance customer service, which is the basis of good public relations.”
Founder
http://www.socialmediacamp.caSOHOVictoria and Social Media Camp
“Event producers live or die by the content of our events. So when we re-invite speakers back for a second and third year, you know they’ve got to be good. Not only have we asked Russ to speak at multiple Social Media Camp events, but I also asked him to speak at the inaugural SOHO Victoria event. Russ is always among the highest rated speakers by delegates. If you are looking for a dynamic, professional speaker on the topic of customer service or anything related to it, look no further. Russ is your man!”
Organizer
http://tweetstock.ca/Tweetstock Social Media Conference
"We organize Tweetstock in order to bring the best speakers available to our audience. We have been privileged to host some of the top social media influencers and speakers. I would add Russel to that list of unforgettable presenters and would not hesitate to have Russel speak again at future events."
Event Manager
http://www.victoriachamber.caGreater Victoria Chamber of Commerce
"Russel provided an excellent workshop to our members on improving your business’ customer service through social media. We would definitely recommend him as presenter for other Chambers and organizations."
Director of Sales, Marketing & Communications
http://www.bctransit.caBC Transit
“We used his recommendations to guide us through our steep learning curve. Russel knows his stuff and delivers. I recommend him for your communications project.”
Marketing & Communications Director
https://www.theweathernetwork.com/caThe Weather Network
“He provided strategic council for the development of a social media plan…and unique social media ideas and opportunities to support The Weather Network. Russel is highly recommended.”
Event Organizer/Director of Business Development, Structur3D Printing
http://youtu.be/aC02SmuOxYITEDxJuaneDeFuca
"I'm so glad to have had Russ as the Emcee at this event. He brings a warm, humorous and intelligent presence to the stage, that manages to connect authentically with the audience. Russ was also able to make me feel relaxed knowing that he understood the time constraints for each speaker and the event over all, and was able to keep things moving smoothly. I've also attended presentations by Russ at other times. He is a very talented and professional speaker/MC, that I would recommend to any event organizer."
Sales and Marketing Lead
http://www.hoynebrewing.caHoyne Brewing Co.
“I loved working with Russel. The social media strategy and consultation he provided for our Hoyne’s Dark Matter launch had real, tangible results, increasing foot traffic to our event by 20%. I’d highly recommend him.”
Event Organizer/Mortgage Planner at TMG The Mortgage Group
http://www.victoriaoddfellows.ca/Victoria Odd Fellows
"Russel did an amazing job emceeing our charity golf event. I will definitely approach him to host again next year and I would highly recommend him to others. Professional, engaging, funny, relaxed and with a great understanding of the intent of the event, he was great at keeping the night on track, reading and playing with the crowd, setting the right tone, working with me through out the night to tweak and share information to the attendees as needed and providing valuable suggestions from his own experience…it all really added to the evening and helped in its success. I’ve seen Russel emcee at other events as well and he consistently delivers every time.”
Media Appearances
Did I endorse a miracle diet on Twitter? - Roseman
Toronto Star print
2013-08-06
After endorsing a miracle diet product through fake tweets, reporter Ellen Roseman changed her Twitter log-in and realized the need to pay attention at all times at the unscrupulous practices of some companies.
Event Appearances
T.U.R.N. Up Your Social Customer Service
Speaker Series - Greater Victoria Chamber of Commerce Victoria, BC
2016-10-26
Small Business Customer Service Panel
SOHOVictoria Victoria, BC
2016-01-21
T.U.R.N. Up Your Social Customer Service
TweetStock Hamilton, ON
2015-06-18
Shifting Culture and Selling Social – How to encourage internal support for new forms of engagement
Social Media Camp Victoria, BC
2013-05-08
Finding Your Voice: Branding and Your Social Media Strategy
Sales & Marketing Executives Victoria Speaker Series Victoria, BC
2012-03-22
Online Work, Offline Career: How Using Social Media Can Help You Get the Job You Want
UVIC Co-op Career Services University of Victoria
2011-09-29
Emcee
TEDxJuanDeFuca Victoria, BC
2013-04-30
Emcee
IOOF 2014 Charity Golf Tournament Olympic View Golf Course
2014-05-30
Emcee
Unity Ball - "Masquerade" Odd Fellows Hall, Victoria, BC
2014-04-12
Sample Talks
Culture Change: How to Sell Social
Exploring the understanding and strategies necessary to encourage your organization to adopt and accept new social practices with take-aways you can use for your organization.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training
