BACKGROUND & PHILOSOPHY
Dr. Hajje has been an entrepreneur for around 25 years. He has started, partnered, consulted, coached and managed businesses all over the world.
Dr. Hajje is an Advisor to private and government institutions among which “The Lebanese Parliament”, “The Lebanese Franchise Association-LFA”, The Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon- CCIABML”, “The Lebanese Association of Certified Public Accountants- LACPA”.
Dr. Hajje is always working to stretch the limits of his knowledge and abilities. He earned his Ph.D. degree in Strategy Management from the University of Michigan and still reads business, management, marketing and selling books hungrily. Dr. Hajje gives talks on management and marketing to several professional groups each year, and delivers comprehensive marketing and management workshops. He likes to share his knowledge, and makes it a practice to give away whatever he can.
Dr. Hajje assists client companies and entrepreneurs to optimize their performance through the recognition and adoption of best known and innovated practices.
Dr. Hajje a leading international multicultural expert in the field of management, marketing, communication and organizational relationships.
Dr. Hajje a contributor to many publications among which “The Handbook of Management”, as well as author of several Customized Practical Training Manuals and workbooks. Has published several eBooks series like “The Secret Guide Series”, “Executive Secrets Series”, and “Becoming an Entrepreneur Series”. Has written articles in numerous business magazines, “Business Index”, “Management”, “Al-Murakeb”, “Hospitality Magazine”, “Lebanon Opportunities” , “ILOUBNAN”, etc….
Dr. Hajje a mentor and a regular leader, of in-company courses, a lecturer and speaker in many universities and conferences.
Dr. Hajje’s experience is the result of over 25 years career in key positions at senior level of international consultancies and as a top level Director. This have provided him with a strong blend of sharp end business experience plus analytical and implementation abilities. It enables him either to undertake project bases consultancy or to act as an interim director when “hands-on” help is needed
His business acumen was internationally recognized several times and won many titles, certificates and awards
Industry Expertise (10)
Training and Development
Food and Beverages
Import and Export
Areas of Expertise (10)
Family Business Planning
Wholesale & Retail Sales Management
Marketing & Media Strategy
Supply Chain & Logistics
University of Michigan : Ph.D. Strategy Management, Strategy Management 2005
University of Michigan : M.B.A. , Marketing 1982
University of London : B.Sc. B.A., B.A. 1981
- The Lebanese Franchise Association-LFA, The Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon- CCIABML
Event Appearances (2)
Buying a Business or Franchise Cisco Entrepreneur Institute - AMIDEAST/Lebanon
CRM Rotana Hotel-Hazmieh - Lebanon
Sample Talks (5)
Franchisor Success Strategies
Understand the secrets of a successful franchisor. Present management, financing, marketing and development of an effective successful and sustainable franchising system and strategies.
o The franchisor quick-start program
o Developing franchise growth
o The franchisor feasibility study - the "plan for success"
o Management and operations
o Finance and franchising
o The franchisee prospectus
o The franchise contract
o Sales management
o The franchisee
o Franchisor / franchisee relationship
o Multi-unit franchising
o Training and development
o The franchisee advisory councils
o Being a professional
Strategy is all about setting direction - not just for the organization but also in the hearts and minds of employees and customers.
Strategy in turn will define the organization, remove complacency and focuses effort towards the achievement of financial and strategic objectives.
This strategic management training course is designed to prepare managers and trainers on how to introduce strategic management within any organization.
Within this Training course participants will learn about:
What is Strategy?
Defines the Organization
Do We Need Strategy?
Characteristics of Effective Strategy Managers
The Ten Main Strategy Schools.
How To Employ A Five Step Strategy Model.
Develop Vision and Mission
Setting Financial and Strategic Objectives
Creating a Strategy to Achieve Objectives
Implementing and Executing Strategy
Evaluating and Correcting
SECTION 1: IDENTIFYING YOUR EXPORT MARKETS
• MAJOR BENEFITS OF EXPORTING
• EVALUATE YOUR EXPORT READINESS
• MISTAKES YOU SHOULD AVOID
• INTERNATIONAL MARKET RESEARCH
• APPROACH TO GLOBAL MARKET RESEARCH
• DETERMINE YOUR INTERNATIONAL STANDARDS
SECTION 2: LOCATING YOUR EXPORT SALES REPRESENTATIVES
• DETERMINE THE TYPE OF EXPORT SALES REPRESENTATIVE YOU WILL NEED
• SELECT POTENTIAL EXPORT SALES REPRESENTATIVES
• TRAVEL TO YOUR PRIMARY EXPORT MARKETS
• INTERVIEW POTENTIAL EXPORT SALES REPRESENTATIVES
• APPOINT YOUR EXPORT SALES REPRESENTATIVES
SECTION 3: PRICING YOUR PRODUCTS AND BUDGETING FOR EXPORT
• OVERPRICING PRODUCTS IN FOREIGN MARKETS
• EXPORT PRICING FLOW CHARTS
• EXPORT PRICING METHODS
• EXPORT MARKET ENTRY PRICING STATEGIES
• INTERNATIONAL PRICE SHEET
• BUDGETING FOR EXPORT
SECTION 4: WRITING YOUR EXPORT MARKETING AGREEMENTS
• TYPES OF EXPORT MARKETING AGREEMENTS
• PROVISIONS OF AN EXPORT MARKETING AGREEMENT
• REVIEW OF THE EXPORT MARKETING AGREEMENT
SECTION 5: SHIPPING YOUR PRODUCTS OVERSEAS
• WORKING WITH A FOREIGN FREIGHT FORWARDER
• EVALUATING AND SELECTING A FREIGHT FORWARDER
• FOREIGN TRADE TERMS (INCOTERMS)
• MAJOR INTERNATIONAL SHIPPING DOCUMENTS
• EXPORT LICENSES
• FOREIGN IMPORT DUTIES AND TAXES
SECTION 6: RECEIVING PAYMENT FOR YOUR EXPORT SALES
• RISKS INVOLVED IN EXPORT PAYMENT METHODS
• METHODS OF EXPORT PAYMENT
Customer Relationship Management(CRM)
How would a system for managing customer relationships impact your organization?
Customers are the core requirement for any business and as such there is a need to foster and maintain great customer relationships with them.
This customer relationship management training course takes a refreshing look at the key requirements for a CRM process that integrates your organization with those of your customers. You will learn how to introduce a successful customer relationship management program in your organization and reap the enormous benefits as a result.
On completion of this learning toolbox participants will:
Understand what is Customer Relationship Management?
Focus on Relationships
How Does CRM Impact The Organization?
Why Does The Organization Need CRM?
CRM As A Product
CRM As A Process
Identify Your Customers
Identifying Your Customer
Why Do We Need Customers?
Integrating The Customer
Generating A Customer Focused Solution
Managing Your Customer
Why Manage Customers?
Hierarchy of Service
Information Versus Knowledge
Customer and Culture
Characteristics of Excellent CRM
Measuring Customer Service
Problems in CRM
Process Analysis in CRM
Standards and Continuous Improvement in CRM
The QCT Link in CRM
Continuous Improvement in CRM
CRM as a Business Process
CRM, Communication and People
Communication as a CRM Activity
People and CRM
Today's organization requires strong leadership for survival.
The ability to lead, and the traits and behaviors associated with leadership are the central focus of this training course .
Within this training course participants will learn about:
What is Leadership?
What Makes and Effective Leader?
Leadership Versus Management.
Leading a Team.
Expectancy and Conflict.
Dealing with Conflict
When Leadership Goes Wrong!
- Workshop Leader