Sandra Overton

A professional with 30 years in the healthcare industry. She has taught employees, students, and staff throughout her career. She began her career as a Medical Technologist and quickly moved to a Supervisor. She moved to a director then to a Vice President of a healthcare system after going back to school 2 times to continue her education. She has her MBA as well as experience in project management, budgeting, inventory, and customer service. She has led departments, physician clinics, diagnostic centers, physician relations, and development. She understands customer service and how it can be taken to a higher level in any organization. She can help your organization's staff obtain a better understanding of customer service as well as share stories from her journey.