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Saurabh Mittal Saurabh Mittal

Global Practice Head - Customer Experience

Gurgaon, Haryana, INDIA

Customer Experience and Social Media Maven; A Choice Architect



• Over 15 years of industry and management consulting experience in four continents
• One of the recognized leaders in domain consulting, Industry Advisory Group at Wipro which engages with CXOs, senior management and board members at client organizations
• Recognized and published industry thought leader in the areas of digital commerce, customer experience and social media
• Extensive experience of working with senior executives in defining strategy, providing thought leadership, creating new business solutions and leading large multicultural, cross functional teams to implement improved business processes in global businesses

Industry Expertise (1)

Management Consulting

Areas of Expertise (5)

Management Consulting

Business Analysis

Multichannel Commerce

Digital Strategy

Social Media

Education (2)

Indian Institute of Technology, Delhi: Bachelor of Technology 1996

• Coordinator for Recreational and Creative Activities, IIT Delhi, 1994-95 • Charter member and former Secretary, Fibre Forum, India (IIT Delhi)

University of Oxford - Said Business School: MBA, Strategy, International Business 2001

Part-time Researcher Fast Track 100 Ltd and Price Waterhouse Coopers Wrote case studies on fastest growing unlisted companies Student Consultant Electrocomponents plc Carried out an extensive research project on the ‘Suppliers perspectives of doing business with the company’ Team member - Business Development Project in South Africa, Said Business School, University of Oxford Project to develop a new business for promoting higher technical education amongst the less privileged communities in South Africa