Saurabh Mittal
Global Practice Head - Customer Experience
Social
Biography
• One of the recognized leaders in domain consulting, Industry Advisory Group at Wipro which engages with CXOs, senior management and board members at client organizations
• Recognized and published industry thought leader in the areas of digital commerce, customer experience and social media
• Extensive experience of working with senior executives in defining strategy, providing thought leadership, creating new business solutions and leading large multicultural, cross functional teams to implement improved business processes in global businesses
Industry Expertise
Areas of Expertise
Education
University of Oxford - Said Business School
MBA
Strategy, International Business
2001
Part-time Researcher
Fast Track 100 Ltd and Price Waterhouse Coopers
Wrote case studies on fastest growing unlisted companies
Student Consultant
Electrocomponents plc
Carried out an extensive research project on the ‘Suppliers perspectives of doing business with the company’
Team member - Business Development Project in South Africa, Said Business School, University of Oxford
Project to develop a new business for promoting higher technical education amongst the less privileged communities in South Africa
Indian Institute of Technology, Delhi
Bachelor of Technology
1996
• Coordinator for Recreational and Creative Activities, IIT Delhi, 1994-95
• Charter member and former Secretary, Fibre Forum, India (IIT Delhi)
