Saurabh Mittal

Global Practice Head - Customer Experience

  • Gurgaon Haryana

Customer Experience and Social Media Maven; A Choice Architect

Contact

Social

Biography

• Over 15 years of industry and management consulting experience in four continents
• One of the recognized leaders in domain consulting, Industry Advisory Group at Wipro which engages with CXOs, senior management and board members at client organizations
• Recognized and published industry thought leader in the areas of digital commerce, customer experience and social media
• Extensive experience of working with senior executives in defining strategy, providing thought leadership, creating new business solutions and leading large multicultural, cross functional teams to implement improved business processes in global businesses

Industry Expertise

Management Consulting

Areas of Expertise

Multichannel Commerce
Digital Strategy
Social Media
Management Consulting
Business Analysis

Education

University of Oxford - Said Business School

MBA

Strategy, International Business

2001

Part-time Researcher
Fast Track 100 Ltd and Price Waterhouse Coopers
Wrote case studies on fastest growing unlisted companies

Student Consultant
Electrocomponents plc
Carried out an extensive research project on the ‘Suppliers perspectives of doing business with the company’

Team member - Business Development Project in South Africa, Said Business School, University of Oxford
Project to develop a new business for promoting higher technical education amongst the less privileged communities in South Africa

Indian Institute of Technology, Delhi

Bachelor of Technology

1996

• Coordinator for Recreational and Creative Activities, IIT Delhi, 1994-95
• Charter member and former Secretary, Fibre Forum, India (IIT Delhi)