Biography
Founder & Lead Consultant (Analyt - Independent Analytics, Data/Technology & UX Consultancy)
- Unique blend of wide ranging technical skills in analytics & data with design skills in UX/CX
- Nearly 15-years of consulting experience
- Passionate above driving customer experience and business value via data & technology
Director of Measurement (Seren)
- Governance of all things data related: Web Analytics, VoC, Dashboards, ETL, etc.
- Passionate about extracting insight and value from data that puts customer experience at the heart of our clients’ digital decision making.
Head of Analytical Technologies (Seren formally Foviance)
- Research, development, and application of cutting edge analytical techniques and technologies
- Strategic application of data to drive business value
- Data analysis, Insight, and distribution (Dashboards, Visualisations, APIs, etc)
Product Manager (Foviance, London)
- Part of management team for WebAbacus business unit within Foviance
- managed product development and lead numerous implementation projects
Technical Consultant (Foviance, London)
- Continuation of work at WebAbacus, with a focus on technical consultancy, such as implementation of analytic projects.
- Training of end users in Web Analytics and online user behaviour.
Client Services Analyst (WebAbacus, London)
- Support of end user web analysis.
- Training end users in use of the WebAbacus tool.
Senior Interactive Designer (EPIC group UK in Brighton)
- Design of interactive online systems, including e-learning.
- Involved in complete design and build process of Enterprise level CMS.
- Intranet design and consultancy (building online communities).
- Management of support and development processes.
- Analysis of user interaction, and behaviour.
Industry Expertise (3)
Corporate Training
Business Services
Internet
Areas of Expertise (14)
Interactive Design
Web Analytics
Survey
Customer Feedback
Data Analysis
User Experience
Customer Experience
Voice of Customer
Tag Management
Conversion Optimisation
Landing Page Optimisation
Search Engine Optimisation
MVT
SQL
Education (3)
Varndean Sixth Form College: A-Level, Psychology, Physics, Biology, Gen. Studies 1996
Kings School, Chester: GCSE, English Lit., English Lang., Maths, History, Geography, French, Biology, Physics, Chemistry, CDT. 1996
University of Sussex: BSc, Experimental Psychology 2000
I ran the diving club (50+ members) for two years, and remained on the committee for a period of seven years.
Affiliations (7)
- ABCe
- DAA
- Digital Union
- North-East Chamber of Commerce
- Web Analytics Wednesdays
- Measure Camp
- Gateshead Business
Links (9)
Languages (1)
- English
Event Appearances (3)
Data Visualisation Workshop
Measure Camp V Etc Venues, Victoria One Drummond Gate, London SW1V 2QX
2014-09-18
Integrating CRM, Web Analytics, and Voice of Customer Workshop
Measure Camp V Etc Venues, Victoria One Drummond Gate, London SW1V 2QX
2014-09-18
UX & Data: Measuring Experience
Digital Union's UX Day 2014 The CastleGate, Newcastle
2014-10-08
Style
Availability
- Moderator
- Panelist
- Workshop Leader
- Corporate Training
Social