Sophie Boyko

Coach | Facilitator | Program Designer Skill Shift Inc.

  • Toronto ON

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Industry Expertise

Financial Services
Training and Development
Pharmaceuticals

Areas of Expertise

Coaching Skills for Professionals
Creating and Delivering Presentations

Links

Sample Talks

Effectively Communicating with Resistance and Conflict

Participants are trained and developed to listen at a deeper level and hear complaints as un-communicated requests. Participants learn to listen for what is not being said; the other party's feelings, values, beliefs and commitments.

Participants identify their personal barriers to communication, their assessments and interpretation that get in the way and are enabled to leave the other party feeling heard, appreciated and understood.

Manage disagreement by shifting conflict to collaboration and partnership!