Sophie Boyko 
Coach | Facilitator | Program Designer | Skill Shift Inc.
Toronto, ON, CANADA
Industry Expertise (3)
Training and Development
Pharmaceuticals
Financial Services
Areas of Expertise (2)
Coaching Skills for Professionals
Creating and Delivering Presentations
Links (1)
Sample Talks (1)
Effectively Communicating with Resistance and Conflict
Participants are trained and developed to listen at a deeper level and hear complaints as un-communicated requests. Participants learn to listen for what is not being said; the other party's feelings, values, beliefs and commitments. Participants identify their personal barriers to communication, their assessments and interpretation that get in the way and are enabled to leave the other party feeling heard, appreciated and understood. Manage disagreement by shifting conflict to collaboration and partnership!
