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Sophie Boyko

Coach | Facilitator | Program Designer | Skill Shift Inc.

Toronto, ON, CANADA

Industry Expertise (3)

Training and Development


Financial Services

Areas of Expertise (2)

Coaching Skills for Professionals

Creating and Delivering Presentations

Sample Talks (1)

Effectively Communicating with Resistance and Conflict

Participants are trained and developed to listen at a deeper level and hear complaints as un-communicated requests. Participants learn to listen for what is not being said; the other party's feelings, values, beliefs and commitments. Participants identify their personal barriers to communication, their assessments and interpretation that get in the way and are enabled to leave the other party feeling heard, appreciated and understood. Manage disagreement by shifting conflict to collaboration and partnership!