Stan Phelps

Winner: Burning Question - Top Marketing Revolutionist

2010-06-25

The Purple Goldfish Project was selected to be presented at the 2010 Cannes Lions International Advertising Festival

CustomerThink #1 Author

2011-12-31

Awarded the #1 Author out of 300 on the leading site for Customer Experience, CustomerThink

Marist College

Bachelor of Science

Business Administration - Marketing

1991

Magna Cum Laude

Villanova University

JD / MBA

Law and Business

1995

Harvard Business School of Executive Education

Certificate

Workshop: Achieving Breakthrough Service

2012

Event Organizer

"State of Now" #140 Conference Montreal

Stan captivates audiences and delivers valuable insight in the form of engaging stories making people feel connected. He has great presence and energy and the feedback we got from his presentation was formidable. Not only did he share interesting information but the audience left inspired with new ideas for their own businesses. Inspirational, motivational – Stan kickstarts creativity for business people who want to better their business and take things to a new level.

Event Organizer

UPIC Summit: United Way Technology Conference

Stan is a master storyteller who understands what it takes to develop a core of raving fan customers and build the internal team necessary to keep them coming back for more. My only regret is that we didn’t book him years ago.

Director of Marketing

Future of Foodservice in Healthcare Conference

From our survey results, you received the most positive feedback. Some comments of note were:
- Usable principles

- Superb ideas/ways of thinking

- Excellent, interesting speaker

- Informative/interactive/intelligent

- “Could have listened to him for another hour”

What's Your Purple Goldfish?

#140 Montreal  Montreal

2012-05-15

Little Things Can Make a Big Difference

Dialog Conference  Sweden

2012-08-25

Secret to Patient Satisfaction

Future of Foodservice in Healthcare Conference  Ottawa

2012-10-15

Purple Goldfish: Creating WOW - The Little Things Make the Biggest Difference

The keynote features lessons from the Amazon Best Seller, “What’s Your Purple Goldfish?” It will cover the ingredients of creating signature added value and the 12 different types of little extras such as the importance of follow up and how to handle mistakes.

Key Takeaways: The attendee will learn about customer experience and its impact on satisfaction, retention and word of mouth. They will be equipped with both concepts and relevant examples.

Green Goldfish: Improving Employee Engagement and Reinforcing Culture

The keynote covers learnings from the Green Goldfish Project and the book, “What’s Your Green Goldfish?” We’ll review the 15 types of green goldfish, little extras for employees such as team building, flexibility, recognition and empowerment.
Key Takeaways: The attendee will walk away with the knowledge of the key drivers of employee engagement. They’ll be able to introduce actionable ideas for their teams, little things that will increase engagement and reinforce culture.

Golden Goldfish: Driving Loyalty and Retention with Top Customers / Employees

Eighty percent of profitability / value is driven through the Top 20 percent of customers and employees. These are your top performers. The keynote examines the 9 different key drivers of overall performance from the Golden Goldfish Project.
Key Takeaway: The attendee will learn different actionable ways to recognize and reward these top constituents.