Stan Phelps
Chief Measurement Officer | 9INCH marketing
Cary, NC, UNITED STATES
Makes Brands Remark-able
Media
Publications:
Videos:
Audio/Podcasts:
Biography
Stan Phelps believes the longest and hardest 9 inches in marketing . . . is the distance between the brain and the heart of your customer. Helping brands successfully making that journey is his holy grail.
Stan is looking to change a paradigm in marketing. Focus on the customer and their experience, instead of the chasing the prospect. Drive value and give little unexpected extras through a concept called marketing lagniappe.
Author of the amazon Best Seller, "What's Your Purple Goldfish? How to Win Customers and Influence Word of Mouth."
Industry Expertise (8)
Public Relations and Communications
Hospitality
Consumer Goods
Advertising/Marketing
Sporting Goods
Social Media
Consumer Services
Financial Services
Areas of Expertise (6)
Word of Mouth
Marketing Strategy
Differentiation
Customer Retention
Customer Service
Customer Experience
Accomplishments (2)
Winner: Burning Question - Top Marketing Revolutionist (professional)
2010-06-25
The Purple Goldfish Project was selected to be presented at the 2010 Cannes Lions International Advertising Festival
CustomerThink #1 Author (professional)
2011-12-31
Awarded the #1 Author out of 300 on the leading site for Customer Experience, CustomerThink
Education (3)
Marist College: Bachelor of Science, Business Administration - Marketing 1991
Magna Cum Laude
Villanova University: JD / MBA, Law and Business 1995
Harvard Business School of Executive Education: Certificate, Workshop: Achieving Breakthrough Service 2012
Affiliations (4)
- CXPA - Member
- AMA - Member
- Born Toastmaster - Member
- Special Spectatators - Advisory Board Member
Links (1)
Testimonials (3)
Mila Araujo, Event Organizer | "State of Now" #140 Conference Montreal
Stan captivates audiences and delivers valuable insight in the form of engaging stories making people feel connected. He has great presence and energy and the feedback we got from his presentation was formidable. Not only did he share interesting information but the audience left inspired with new ideas for their own businesses. Inspirational, motivational – Stan kickstarts creativity for business people who want to better their business and take things to a new level.
Winston F., Event Organizer | UPIC Summit: United Way Technology Conference
Stan is a master storyteller who understands what it takes to develop a core of raving fan customers and build the internal team necessary to keep them coming back for more. My only regret is that we didn’t book him years ago.
Michael K., Director of Marketing | Future of Foodservice in Healthcare Conference
From our survey results, you received the most positive feedback. Some comments of note were: - Usable principles - Superb ideas/ways of thinking - Excellent, interesting speaker - Informative/interactive/intelligent - “Could have listened to him for another hour”
Event Appearances (7)
What's Your Purple Goldfish?
#140 Montreal Montreal
2012-05-15
Little Things Can Make a Big Difference
Dialog Conference Sweden
2012-08-25
Secret to Patient Satisfaction
Future of Foodservice in Healthcare Conference Ottawa
2012-10-15
Lessons from the Green Goldfish Project
#impact99 Toronto
2012-10-22
Tales from the Purple Goldfish Project
UPIC Summit Cincinnati
2012-04-19
Beyond the Shiny Object: Leveraging Technology in Experiential Marketing
EventTech New York City
2012-11-14
Future of Paid, Owned and Earned Media
Social Media Week New York City
2012-02-21
Sample Talks (3)
Purple Goldfish: Creating WOW - The Little Things Make the Biggest Difference
The keynote features lessons from the Amazon Best Seller, “What’s Your Purple Goldfish?” It will cover the ingredients of creating signature added value and the 12 different types of little extras such as the importance of follow up and how to handle mistakes. Key Takeaways: The attendee will learn about customer experience and its impact on satisfaction, retention and word of mouth. They will be equipped with both concepts and relevant examples.
Green Goldfish: Improving Employee Engagement and Reinforcing Culture
The keynote covers learnings from the Green Goldfish Project and the book, “What’s Your Green Goldfish?” We’ll review the 15 types of green goldfish, little extras for employees such as team building, flexibility, recognition and empowerment. Key Takeaways: The attendee will walk away with the knowledge of the key drivers of employee engagement. They’ll be able to introduce actionable ideas for their teams, little things that will increase engagement and reinforce culture.
Golden Goldfish: Driving Loyalty and Retention with Top Customers / Employees
Eighty percent of profitability / value is driven through the Top 20 percent of customers and employees. These are your top performers. The keynote examines the 9 different key drivers of overall performance from the Golden Goldfish Project. Key Takeaway: The attendee will learn different actionable ways to recognize and reward these top constituents.
Style
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Host/MC
- Author Appearance
- Corporate Training
Social