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Stephanie Hein - Missouri State University. Springfield, MO, US

Stephanie Hein Stephanie Hein

Department Head, Hospitality Leadership | Missouri State University

Springfield, MO, UNITED STATES

Dr. Hein has published in the areas of curriculum development and review, food service operations and hospitality financial analysis.





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Silver lining in nature's chaos




Dr. Stephanie Hein is the Department Head of Hospitality Leadership at Missouri State University. She has published in the areas of curriculum development and review, student recruitment and learning, hospitality financial analysis and food service operations, and has made numerous presentations to professional and educational organizations.

She serves as the elected Treasurer for the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), an elected Board Member for the Association of Hospitality Financial Management Education (AHFME) and was appointed by the mayor to serve on Springfield’s Convention and Visitors Bureau Board of Directors.

Industry Expertise (4)

Education/Learning Hospitality Food and Beverages Research

Areas of Expertise (8)

Hospitality Change Management & Leadership Financial Performance in Hospitality Operations Student Recruitment and Learning Financial Analysis Hospitality Leadership Food Service Operations Restaurant Operations Tourism

Accomplishments (3)

Springfield’s Twenty Most Influential Women of 2014 (professional)

Springfield Business Journal

Faculty Excellence in Service (professional)

Missouri State University, College of Natural and Applied Sciences

Provost’s Academic Leaders Program (professional)

Missouri State University

Education (3)

University of Missouri-Columbia: Ed.D., Educational Leadership and Policy Analysis 2010

Missouri State University: M.B.A., Management 2005

Missouri State University: B.S., Hospitality and Restaurant Administration 1995

Affiliations (3)

  • International Council on Hotel Restaurant and Institutional Education : Treasurer
  • Association of Hospitality Financial Management Educators : Board of Directors
  • Rotary International : Board of Directors Public Relations

Media Appearances (2)

Feeling stuck in your current hotel job? Tips for moving up the ladder quickly

HCareers  online


Dr. Stephanie Hein, professor of hospitality leadership at Missouri State University, explains how hotel employees can increase their chances of being promoted.

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Hospitality students receive certification in hotel industry analytics

Missouri State University  online


“Providing opportunities for our students to receive industry recognized credentials, such as the CHIA, is just one way our department works to advance hospitality education,” said Dr. Stephanie Hein, head of the HRA department. “We are proud of our students’ commitment to successfully complete the CHIA process.”...

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Research Grants (3)


USA Fund $185,000

Awarded to support the formation of the Hospitality Leadership Academy in southwest Missouri
Spring 2015


Darden Foundation $25,000

Spring 2008

Educational Grant

Missouri Beef Council $16,719

Fall 2003 – Spring 2009

Minds-Eye (1)

Five-star service starts with a better curriculum

Early on in her academic career, Dr. Hein was interested in how to improve her own teaching and abilities in the classroom. In 2008, she began developing a program review process with her colleagues.

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Articles (4)

Localized revenue implications of severe tornado outbreaks on the lodging industry The Journal of Hospitality Financial Management


In 2011, significant tornado outbreaks occurred throughout the United States. The property damage from these tornadoes was record breaking at over $28 billion. The impact of these tornadic events on the lodging industry, however, was not as extreme and in some ...

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Human resource and organizational management content in the hospitality curriculum: how the professionals view it Journal of Human Resources in Hospitality & Tourism


In this study the authors investigate the importance professionals working in the hospitality industry attach to key content areas taught in hospitality human resource and organizational management courses as they relate to the success of hospitality graduates. The authors ...

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Hospitality industry professionals' perceptions of the importance of content areas in the finance and accounting curriculum The Journal of Hospitality Financial Management


This study investigated the importance that professionals working in the hospitality industry attach to key areas taught in hospitality financial management and accounting as they relate to the success of hospitality graduates. It also sought to ...

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A Systematic Model for Program Evaluation and Curricular Transformation: A Tale from the Trenches UMass Amherst


As the hospitality industry has matured, the knowledge expectations for hospitality graduates have increased. In response, the curricula of many hospitality programs have evolved to meet this demand...

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