Dr. Stephanie Hein is the Department Head of Hospitality Leadership at Missouri State University. She has published in the areas of curriculum development and review, student recruitment and learning, hospitality financial analysis and food service operations, and has made numerous presentations to professional and educational organizations.
She serves as the elected Treasurer for the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), an elected Board Member for the Association of Hospitality Financial Management Education (AHFME) and was appointed by the mayor to serve on Springfield’s Convention and Visitors Bureau Board of Directors.
Industry Expertise (4)
Areas of Expertise (8)
Springfield’s Twenty Most Influential Women of 2014 (professional)
Springfield Business Journal
Faculty Excellence in Service (professional)
Missouri State University, College of Natural and Applied Sciences
Provost’s Academic Leaders Program (professional)
Missouri State University
University of Missouri-Columbia: Ed.D., Educational Leadership and Policy Analysis 2010
Missouri State University: M.B.A., Management 2005
Missouri State University: B.S., Hospitality and Restaurant Administration 1995
- International Council on Hotel Restaurant and Institutional Education : Treasurer
- Association of Hospitality Financial Management Educators : Board of Directors
- Rotary International : Board of Directors Public Relations
Media Appearances (2)
Feeling stuck in your current hotel job? Tips for moving up the ladder quickly
Dr. Stephanie Hein, professor of hospitality leadership at Missouri State University, explains how hotel employees can increase their chances of being promoted.
Hospitality students receive certification in hotel industry analytics
Missouri State University online
“Providing opportunities for our students to receive industry recognized credentials, such as the CHIA, is just one way our department works to advance hospitality education,” said Dr. Stephanie Hein, head of the HRA department. “We are proud of our students’ commitment to successfully complete the CHIA process.”...
Research Grants (3)
USA Fund $185,000
Awarded to support the formation of the Hospitality Leadership Academy in southwest Missouri
Darden Foundation $25,000
Missouri Beef Council $16,719
Fall 2003 – Spring 2009
Five-star service starts with a better curriculum
Early on in her academic career, Dr. Hein was interested in how to improve her own teaching and abilities in the classroom. In 2008, she began developing a program review process with her colleagues.
In 2011, significant tornado outbreaks occurred throughout the United States. The property damage from these tornadoes was record breaking at over $28 billion. The impact of these tornadic events on the lodging industry, however, was not as extreme and in some ...
In this study the authors investigate the importance professionals working in the hospitality industry attach to key content areas taught in hospitality human resource and organizational management courses as they relate to the success of hospitality graduates. The authors ...
This study investigated the importance that professionals working in the hospitality industry attach to key areas taught in hospitality financial management and accounting as they relate to the success of hospitality graduates. It also sought to ...
As the hospitality industry has matured, the knowledge expectations for hospitality graduates have increased. In response, the curricula of many hospitality programs have evolved to meet this demand...