Industry Expert for onshore, nearshore and offshore Outsourcing.
Strategic advisor to major clients at Board level.
Tactical implementation management, vendor selection and health-checking of existing Outsourcing arrangements.
Experienced, multilingual, Outsourcing Director with emphasis on Business Process (BPO), Business Transformation (BTO), IT (ITO) and Shared Services for leading blue-chip clients in the Energy, Financial Services, Healthcare, Retail and Software Manufacturing sectors.
In-depth experience of both commercial and operational-delivery aspects of the full Outsourcing lifecycle.
Stephen is an outstanding presenter and communicator, he is able to communicate well in several European languages including French, German and Italian.
Stephen has chaired panels, run master classes and delivered key-note addresses to Outsourcing conferences in Eastern and Western Europe, the Middle East and North Africa, Sub-Saharan Africa, the United Kingdom and the United States.
He is a frequent contributor to industry journals and the financial press, including the Economist, the Financial Times and Information Age.
Industry Expertise (1)
Areas of Expertise (5)
Queen's Award to Industry for Export Achievement (professional)
Chairman and CEO of recipient company
University of Southampton: M.Sc., Archaeological Computing 1996
- FInstSMM, FIoD, MInstMIS
Event Appearances (9)
Arab Outsourcing Conference, Dubai (Conference Presentation and Master Class Leader) Dubai, UAE
Establishing Credible JVs with Foreign Direct Investors Francistown, Botswana
Offshore Outsourcing and Shared Service Centers in Central and Eastern Europe Budapest, Hungary
ICT Offshore Customer Management Prague, Czech Republic
Making IT Outsourcing models work in the new Economic Era Ljubljana, Slovenia
Identifying and Managing Offshore Risks London, UK
BPO for Banks and Financial Institutions London, UK
BPO Forum for Banks and Financial Institutions London, UK
Defining Leading-Edge Practices in Outsourcing and Strategic Sourcing London, UK
Sample Talks (1)
Making IT Outsourcing models work in the new Economic Era
How recessionary impact in the USA and Western Europe is forcing a difference in the way Outsourcing should be viewed and how new Outsourcing models may help solve the problem.
- Workshop Leader