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Steve Mitchinson - Limebridge Australia. Perth, Western Australia, AU

Steve Mitchinson

Associate Director | Limebridge Australia

Perth, Western Australia, AUSTRALIA

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi



Steve has worked for some of Australia’s most recognised enterprises. He has consulted extensively focusing on delivering more effective customer management and service strategies through the optimisation of systems, processes and employment practices. He has had an extensive customer service career pioneering a range of innovative yet highly effective customer management strategies.

He has spoken at over 100 conferences on customer service and effective operations around Australia, Asia and the United States.

Steve has developed and delivered a number of innovative and successful programs for improving personal and business effectiveness across a wide range of industries and roles based on Herrmann Whole Brain Thinking.

Steve is the immediate Past Chairman of the ATA, Australia’s peak body for the contact centre industry and is life member and former National Chairperson of the Australian Institute of Credit Management.

Industry Expertise (10)

Consumer Services

Talent Management


Program Development

Business Services


Professional Training and Coaching

Human Resources

Management Consulting

Corporate Leadership

Areas of Expertise (8)

Customer Service Excellence

Contact Centre Management

Improving Customer Experience

Employee Engagement and Empowerment

Leveraging Team Diversity

Engaging With Gen Y

Effective Collection Strategies

Receivable Management

Affiliations (2)

  • Former Chairperson, Australian Teleservices Association
  • Life Member Australian Institute of Credit Management

Sample Talks (4)

Leveraging the Power of Gen Y

Is it Gen Y at fault, or their managers...

Building a Successful realtionship with IT - is it really that hard?

Why is the relationship important? Getting support for new IT investment is one of the most pressing, and expensive challenges facing business leadership. Recent research suggests today’s sees the successful implementation of new IT projects as a major challenge - second only to finding and retaining good staff.

A Whole Brain Approach to Customer Service

Understanding customer preferences can transform customer experiences and lead to dramatic revenue improvements. These case studies will prove that...

Interactions 2012, Indianapolis

APAC wide trends across the customer  interaction space – a consultants view



  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC


0 to 2500 *Will consider certain engagements for no fee