
Steve Punter
Owner The People Effect Ltd
- Auckland City
Engaging, humorous & thought-provoking speaker with a deep background in management and human resources
Social
Biography
Industry Expertise
Areas of Expertise
Affiliations
- The Human Resources Institute of NZ (HRINZ)
- The NZ Association for Training and Development (NZATD)
- The Institute of Directors in NZ (IoD)
- The NZ Institute of Management (NZIM)
Sample Talks
Your People
Presented twice yearly (for 8 years now) to new practitioners of the NZ Institute of Chartered Accountants. They deliberately put me in either after lunch or for the last session because I make them laugh and am provocative at the same time. It's a careful mix of employment law, goal setting, people development and performance management. The audience is mainly accountants setting up their own practices for the first time and employing staff.
Mature Workers
How to get the most from your mature workers, recognising that their motivational drivers are often very different from younger workers.
Disciplinary and Poor Performance
How to manage poor performance with a view to either (1) turning that performance around and 'saving' the employee, or (2) removing the employee from the team.
Customer Service: The War on Apathy
In a world of increasing competition, 'excellence in customer service' (as perceived by your customer) may be your only sustainable competitive advantage. How do you cause employees to be passionate about Customer Service?
Practical Motivation
Aimed at Supervisor level and above, introducing basic theories and 'bending' them for modern workplace reality, suggesting practical interventions based on those theories that give managers some usable tools to apply on the job straight away.
Style
Availability
- Keynote
- Panelist
- Workshop Leader
- Host/MC
- Corporate Training