Susan Postma 
Regional Manager | CAA Manitoba
Winnipeg, MB, CANADA
Susan oversees CAA Manitoba's retail and travel services with more than a decade of experience.
Spotlight
Biography
Susan has an extensive Retail and Store Operations background, previously holding various management positions for two national retailers prior to joining CCG in 2011.
Susan leads the Manitoba retail team at CAA Club Group, which includes all Travel, Travel Insurance and Members Services Associates, as well as the Travel Insurance Services Team, and the Merchandise, Warehouse and Distribution team. She also serves as a media spokesperson.
Her priority focus is on customer service and experience, team building, product knowledge and sales.
Susan is an avid traveler, with a variety of travel experience across all of Canada to as far as the Middle East and Peru. She is knowledgeable about travel and tourism trends, having lead the Travel Retail team since 2011.
Industry Expertise (2)
Retail
Travel and Tourism
Areas of Expertise (3)
Coaching
Customer Service
Team Building
Education (1)
University of Manitoba: B.A., Psychology 1990
Media Appearances (5)
CAA talks the importance of travel insurance after recent international travel events
Global News Winnipeg tv
2023-01-10
Susan Postma is a regional manager with CAA Manitoba; she joins Global News Manitoba to give an update on recent events disrupting travel in Mexico and tells viewers about the importance of travel insurance when plans go awry.
Rising fuel costs put damper on summer road-trip plans, survey says
Winnipeg Free Press print
2022-05-09
There’s pent-up demand for travel after two years of a pandemic, said Susan Postma, CAA Manitoba’s regional manager. "(People are) eager to book a trip, they’re eager to connect with family," she said. Still, CAA Manitoba isn’t yet seeing 2019 road trip levels. Volume is around 70 to 75 per cent of pre-pandemic bookings, Postma said. "The price of gas is not to be discounted," she said. "When (some travellers) see the gas prices, then maybe they aren’t venturing as far."
Rental car crunch
Winnipeg Free Press print
2022-03-24
"Already into December, we’re seeing reservations coming through," said Susan Postma, a regional manager at CAA Manitoba. The travel company has noticed "pockets of availability" when helping clients rent vehicles, she said. Trip planning is on the rise, she added. Peak season — June, July and August — is currently the hardest for renting. "My recommendation would be to certainly reserve now," Postma said. "You can always look closer to departure for other opportunities, whether it be pricing or type of vehicle."
CAA unveils five new luxurious experiences for travellers looking to explore Canada in a new way
Newswire online
2022-03-16
Longing for your next adventure? Look no further because CAA Manitoba has unveiled a new set of luxurious travel packages designed for travellers who are ready to embark on an iconic Canadian adventure. As part of each package, travellers will be flying on a CAA chartered jet with all business class seating, offered in partnership with Air Canada. They will be joined only by those travelling on a Premier Collection tour. Itineraries are curated with affordable luxury in mind.
Manitoba traveller questions $8,500 fines after PCR test results rejected at border
CTV News online
2022-01-14
Susan Postma, regional manager with CAA Manitoba, said it is important to ask questions about insurance coverage prior to your trip. “When there are active advisories there are different parameters of coverage that would be supported by an insurance policy,” Postma said. “It’s very unique to the traveler.” McKillop and her daughter thought their Aruba results would be accepted and did not see anywhere in the rules a test specifically from the U.S. was required for re-entry to Canada. At the time, Canada was allowing residents who travelled to the U.S. for less than 72 hours to return without proof of a negative PCR test.
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