Susanna Theo founded Protocol and Etiquette Services in 1998. She is a Miss Manners for the 21st century, with real usable help not only educating, but entertains her audiences. Susanna is an international instructor/course developer, honored by the media in Hampton Roads, VA for her design and placement of etiquette programs interfacing with private school curriculums. She has appeared on dozens of radio and television shows as an expert guest, and the author of subject area manuals and magazines articles.
Ask Susanna any question about how to successfully handle yourself in any situation; she will have a fun, and interesting answer!
Industry Expertise (3)
Training and Development
Areas of Expertise (3)
Business Communications Skills
Effective Business Writing Skills
Spirit Magazine - South West Airways (professional)
Authored article discussing civility skills for South West Airways in flight magazine.
NOVUstar Chairman's Award (professional)
Awarded for performance "Above and beyond the call of duty"
Business Communications Skills (professional)
I have authored numerous manuals for individuals and groups. This is the most up to date manual on Business Communications practices for today's global arena.
Tidewater Community College: Liberal Arts, Liberal Arts 2008
Completion of Bachelors of Business Administration 2013 Certifications: 1998 Protocol School of Washington – All disciplines of protocol and etiquette. Presentation and program development 2008 Allen Media Strategies – Disciplines in interviewing on camera and radio as a presenter or expert guest. VTC mastery. 2009 Community Mediation Center – Conflict Resolution & Mediation 2010 Child Abuse Prevention – ASYMCA 2010 Hazard Communication
S. Lynch, Principle | Lynch Insurance Agency
Your company will want to partner with this phenomenal woman She has played a vital role in helping develop my company’s most important asset; it’s human resources. Your company will get so much more than you expect from the time you invest with her. Susanna is a true leader and expert in her field
Participant Effective Writing , Administrative | U S Government
Susanna was Great! The course was very enlightening and fostered a great learning environment. The class as a whole was able to freely share and learn from each other’s experiences
Participant, Customer Service | US Government
Instructor was very well informed and passionate about the topics and made the class fun! Thank you, Thank you, Thank you
Event Appearances (1)
Acing the Interview
Junior League Norfolk, VA
Sample Talks (1)
Top 10 Business Communications Points
30 min. Skype class with document
- Workshop Leader
- Author Appearance
- Corporate Training