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Susanna Theo - Protocol and Etiquette Services. Washington, DC metro area, VA, US

Susanna Theo Susanna Theo

Protocol and Etiquette Services

Washington, DC metro area, VA, UNITED STATES

Show YOU how to build the bridge to all levels of winning communications!





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Susanna Theo founded Protocol and Etiquette Services in 1998. She is a Miss Manners for the 21st century, with real usable help not only educating, but entertains her audiences. Susanna is an international instructor/course developer, honored by the media in Hampton Roads, VA for her design and placement of etiquette programs interfacing with private school curriculums. She has appeared on dozens of radio and television shows as an expert guest, and the author of subject area manuals and magazines articles.
Ask Susanna any question about how to successfully handle yourself in any situation; she will have a fun, and interesting answer!

Industry Expertise (3)

Training and Development


Corporate Training

Areas of Expertise (3)

Business Communications Skills

Dining Skills

Effective Business Writing Skills

Accomplishments (3)

Spirit Magazine - South West Airways (professional)


Authored article discussing civility skills for South West Airways in flight magazine.

NOVUstar Chairman's Award (professional)


Awarded for performance "Above and beyond the call of duty"

Business Communications Skills (professional)


I have authored numerous manuals for individuals and groups. This is the most up to date manual on Business Communications practices for today's global arena.

Education (1)

Tidewater Community College: Liberal Arts, Liberal Arts 2008

Completion of Bachelors of Business Administration 2013 Certifications: 1998 Protocol School of Washington – All disciplines of protocol and etiquette. Presentation and program development 2008 Allen Media Strategies – Disciplines in interviewing on camera and radio as a presenter or expert guest. VTC mastery. 2009 Community Mediation Center – Conflict Resolution & Mediation 2010 Child Abuse Prevention – ASYMCA 2010 Hazard Communication

Testimonials (3)

S. Lynch, Principle | Lynch Insurance Agency

Your company will want to partner with this phenomenal woman She has played a vital role in helping develop my company’s most important asset; it’s human resources. Your company will get so much more than you expect from the time you invest with her. Susanna is a true leader and expert in her field

Participant Effective Writing , Administrative | U S Government

Susanna was Great! The course was very enlightening and fostered a great learning environment. The class as a whole was able to freely share and learn from each other’s experiences

Participant, Customer Service | US Government

Instructor was very well informed and passionate about the topics and made the class fun! Thank you, Thank you, Thank you

Event Appearances (1)

Acing the Interview

Junior League  Norfolk, VA


Sample Talks (1)

Top 10 Business Communications Points

30 min. Skype class with document



  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Author Appearance
  • Corporate Training


0 to 3500 *Will consider certain engagements for no fee