Tony’s passion is to help individuals and organizations facilitate honest and constructive conversations with their stakeholders and the public at large. He has been with CAA for eight years and is the Director of Corporate Communications. He and his amazingly talented (and spirited) team oversee public relations, media relations, internal communications, change management and business continuity planning.
Prior to joining CAA, he worked in various roles in communications and marketing at Canwest Global Communications and Husky Injection Molding Systems.
Industry Expertise (2)
Areas of Expertise (5)
Wilfrid Laurier University: B.B.A., Business Administration 1999
Media Appearances (5)
CAA's predictive technology piloted in London
The London Free Press online
“The system can predict the volume of breakdowns for that area. And it breaks it down into the types for us,” such as batteries or flat tires or tows, Tsai said.
AI-powered CAA roadside assistance will be dispatched before you break down
IT World Canada online
“[CAA] has taken almost 112 years of roadside assistance knowledge and by applying this technology and statistical algorithms basically allows us to have a better understanding of where we’re needed most,” Tony Tsai CAA’s assistant vice president of corporate communications told IT World Canada.
Heat wave straining Peterborough air conditioner service companies
Global News online
“Extreme heat can have the same adverse affects to your batteries as extreme cold. For example in really hot temperatures the water in the battery can evaporate, draining the car battery about 30 per cent more than usual,” Tony Tsai, a spokesperson for CAA South Central Ontario.
CAA has busy day with South-Central region snowfall
CAA South-Central spokesperson Tony Tsai said they received nearly 1,900 calls between 6 a.m.and 5 p.m.
Over 200 calls were waiting for service in the early evening. Anyone who needed help in the Hamilton area were told to expect delays of about an hour due to road conditions and weather delaying some of their trucks from reaching stranded motorists.
With more winter weather ahead, Tsai said it’s important to ensure all of the necessary snow clearing tools are within reach and to completely clear off vehicles from roof to tires before heading out onto the roads...
More snow on the way for Saturday following messy evening commute Thursday
“We were seeing wait times of up to two hours in the GTA, and much longer outside the GTA,” Tony Tsai said.
“Just getting trucks out to people was taking a long time with traffic and the weather.”
Over 500 collisions were reported in the GTA and surrounding area since 6 a.m. Thursday, Ontario Provincial Police Sgt. Kerry Schmidt said in a tweet late Thursday night...