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Vladimir Dimitroff - PRISM Consulting (UK) Ltd. Reading, , GB

Vladimir Dimitroff Vladimir Dimitroff

Director | PRISM Consulting (UK) Ltd

Reading, UNITED KINGDOM

Popular highly insightful and captivating speaker on CRM and Customer Experience, Segmentation, Loyalty, Social business and Innovation

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Industry Expertise (10)

Telecommunications Banking Information Technology and Services Internet Management Consulting Direct Marketing Media - Online Insurance Advertising/Marketing Airlines/Aviation

Areas of Expertise (9)

Customer Segmentation Customer Retention and Loyalty Social Business and Innovation Customer-Centric Strategy and Operations Customer Experience Business Intelligence Marketing Analytics Customer Insight Digital and Social Marketing

Sample Talks (3)

Advanced Customer Segmentation

Fundamental principles, hands-on best practices, and advanced techniques and implementation approaches for actionable and profitable customer segmentation in Business (b2b) and Consumer (b2c) markets.

Delivered at multiple conferences and seminars in London, Munich, Moscow, Istanbul and more since 2005. Constantly updated with recent methodology developments and case studies.

Multichannel Interaction management

Principles and practical aspects of designing a multichannel strategy and managing customer interactions across a portfolio of relevant, operationally effective, and strategically prioritised channels.

Delivered at the Customer Experience World Congress, Berlin 2012

Customer Retention and Loyalty in Telecoms

A practical framework for strategically planning, operationally managing, and systematically improving retention and loyalty in competitive markets.

Delivered in multiple events in Berlin, Zurich, Istanbul, Dubai since 2009. Constantly updated with recent market trends, tools and techniques, and operator case studies.

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Host/MC
  • Author Appearance
  • Corporate Training

Fees

0 to 2000 *Will consider certain engagements for no fee
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