Wayne Kingston 
Managing Partner | Peppers and Rogers
Sydney, NSW, AUSTRALIA
Experienced Agency Principal who can talk on anything between bran and customer, customer experience management or organisational change
Industry Expertise (3)
Advertising/Marketing
Management Consulting
Direct Marketing
Areas of Expertise (3)
Customer Experience
Change Management
Multi Channel Marketing
Links (1)
Sample Talks (1)
The 6 Things I would Change in Organisations Today
Organisations are too busy "being organizations" to truly address the needs of their customers. Most organisational structures are exactly that: structures. Very few firms are fluid enough to put the needs and wants of their customers ahead of the needs and wants of the executives who run them.
