Wayne Kingston 
Managing Partner | Peppers and Rogers
Sydney, NSW, AUSTRALIA
Experienced Agency Principal who can talk on anything between bran and customer, customer experience management or organisational change
Industry Expertise (3)
Management Consulting
Direct Marketing
Advertising/Marketing
Areas of Expertise (3)
Customer Experience
Change Management
Multi Channel Marketing
Links (1)
Sample Talks (1)
The 6 Things I would Change in Organisations Today
Organisations are too busy "being organizations" to truly address the needs of their customers. Most organisational structures are exactly that: structures. Very few firms are fluid enough to put the needs and wants of their customers ahead of the needs and wants of the executives who run them.
