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Wayne Kingston Wayne Kingston

Managing Partner | Peppers and Rogers

Sydney, NSW, AUSTRALIA

Experienced Agency Principal who can talk on anything between bran and customer, customer experience management or organisational change

Industry Expertise (3)

Advertising/Marketing

Management Consulting

Direct Marketing

Areas of Expertise (3)

Customer Experience

Change Management

Multi Channel Marketing

Sample Talks (1)

The 6 Things I would Change in Organisations Today

Organisations are too busy "being organizations" to truly address the needs of their customers. Most organisational structures are exactly that: structures. Very few firms are fluid enough to put the needs and wants of their customers ahead of the needs and wants of the executives who run them.