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Wayne Kingston Wayne Kingston

Managing Partner | Peppers and Rogers


Experienced Agency Principal who can talk on anything between bran and customer, customer experience management or organisational change

Industry Expertise (3)

Management Consulting

Direct Marketing


Areas of Expertise (3)

Customer Experience

Change Management

Multi Channel Marketing

Sample Talks (1)

The 6 Things I would Change in Organisations Today

Organisations are too busy "being organizations" to truly address the needs of their customers. Most organisational structures are exactly that: structures. Very few firms are fluid enough to put the needs and wants of their customers ahead of the needs and wants of the executives who run them.