Yao-Chin Wang
Assistant Professor | University of Florida
Gainesville, FL, UNITED STATES
Yao-Chin Wang's scholarly pursuits center on mindfulness within the realms of tourism, hospitality, and events.
Biography
Yao-Chin Wang serves as an assistant professor in the Department of Tourism, Hospitality, and Event Management (THEM) at the University of Florida (UF), while also contributing as a member of UF Mindfulness. Dr. Wang's scholarly pursuits center on mindfulness within the realms of tourism, hospitality, and events, with specific focus areas including artificial intelligence and technology experiences, management and organizational behavior, and marketing and consumer behavior.
Areas of Expertise (4)
AI-Assisted Mindfulness Experience
Workplace Mental Health
Mindfulness
Hospitality Technology
Media Appearances (1)
Yao-Chin Wang, PhD, has been Inducted into the Prestigious Marquis Who's Who Biographical Registry
Marquis Who's Who online
2024-09-19
Yao-Chin Wang, PhD, has been inducted into Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility and prominence in a field are all taken into account during the selection process.
Articles (4)
Conversational AI chatbots as counselors for hospitality employees
International Journal of Hospitality ManagementYao-Chin Wang, et. al
2024-09-01
Generative artificial intelligence (AI) tools, such as ChatGPT, have been developed to host human-like interactive conversations and have gained global attention and popularity since early 2023. Meanwhile, the development of chatbots has reached the level of conversational AI chatbots powered by generative AI to make users feel like they are talking to a real person.
Healing experiences at resort hotels (HERH): Conceptualization and scale development
International Journal of Hospitality ManagementChyong-Ru Liu, et. al
2024-07-01
Anchored in healing experiences literature and therapeutic landscapes theory, this study aims to develop a Healing Experiences at Resort Hotels (HERH) scale. Study 1 comprises an extensive review and culminates in the initial identification of five dimensions. Subsequent intensive interviews with ten interviewees yield 170 statements, which are refined into 26 items spanning five dimensions.
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective
International Journal of Hospitality ManagementRuiying Cai, et. al
2024-01-01
Building upon the communication privacy management theory, the research reveals the effect of self-disclosure on the identified mechanisms of perceived emotional value, performance expectancy, and privacy concerns, which in turn, influence customers' intention to compliment and complain via AI-enabled platforms.
The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise
Psychology & MarketingXiaoyun Zheng, et. al
2023-07-28
In service industries such as hospitality, tourism, finance, beauty, and wellness, service innovation is often introduced along with the application of forward-looking technologies. Robotics and artificial intelligence (AI) have been increasingly adopted in service fields to help service providers enhance customer experiences and conquer strategic challenges (Letheren et al., 2021; Park et al., 2021).
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