Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

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Adding Value to Customer Interactions

5 Commission Alternatives for Customer Success

The QBR Mistakes You Need To Stop Making

Kristen serves as the CEO and principal of The Success League, a consulting firm focused on customer success. Her areas of expertise include designing revenue models, assessing customer touch-points, selecting technology, building teams, and developing playbooks.

Prior to founding The Success League, Kristen built and led award-winning customer success teams for Jazz, VerticalResponse and Ascentis. Over the past 20 years she has been a sales, marketing and customer success leader, primarily working with early stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.

Variable compensation is common in sales organizations, but a topic of hot debate among Customer Success leaders. Does a commission plan lead to behavior that negatively impacts your customers, or does it drive better relationships and more revenue? 

Choosing a CSM compensation plan

Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and drive positive behaviors when they are based on solid, well-defined KPIs.
If you want your customers to be so successful that they&rsquo;ll renew, expand, and advocate for you, your success KPIs need to be clear, smart, and concrete.

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