Sara Jansen Perry, Ph.D.

Full time return-to-office (RTO) mandates – most recently from JPMorgan Chase, Amazon and now the U.S. federal government – have made headlines across the country and caused consternation among remote and hybrid employees. Whether one is – or is not – a supporter of remote and hybrid work, the challenges that arise with RTO and with remote/hybrid arrangements are important to consider from both sides – employers and employees. Baylor University management expert Sara Jansen Perry, Ph.D., who studies employee stress and well-being, including the role of remote/hybrid work and leadership, said working from home has existed in some form for decades, and research suggests it will continue to be an option for many workers and organizations. "We know many employees value remote work so much as a benefit that they will choose jobs based on whether it is an option,” Perry said. “Fortunately, we have seen many benefits of remote work as well, including employee productivity, cost savings, enhanced work-life balance and well-being, to name a few. Even if employees return to the office a few days a week, these benefits can still be realized, including longer term organizational benefits in terms of retention and applicant attraction. However, if an organization is set on returning to office full time, there are some challenges they should consider and proactively address.” Perry highlights 3 key challenges about Return to Office mandates from the perspectives of both employers and employees, applying foundational topics in organizational psychology, among them leadership, trust, culture, performance management and retention. Those three key challenges are a must read and part of the entire article attached below: Are you a journalist looking to know more?  The let us help. Sara Jansen Perry, Ph.D., The Ben Williams Professor of Management in the Hankamer School of Business at Baylor University, is a nationally recognized researcher on employee stress and well-being, including the role of remote/hybrid work and leadership. Sara is available to speak with media about the recent Return to Work announcement for the federal bureaucracy. Simply click on her icon now to arrange an interview today.

Before March 2020, the idea of remote work was not a realistic option for many businesses. However, the COVID-19 pandemic changed options drastically for employees almost overnight, and the remote work experiment began. Fast forward to today, and traditional work styles are no longer considered the only option and many employees are looking for the freedom to choose where they work. Remote work is generally viewed positively, but it has its own distinct set of challenges, and businesses that help employees respond to these challenges will benefit with a more productive and healthier workforce, said remote/hybrid work expert Sara J. Perry, Ph.D., The Ben Williams Professor of Management at Baylor University’s Hankamer School of Business. This is especially important as remote work continues to be a popular option. According to a Gallup poll conducted in August 2022, 34% of employees prefer to work exclusively remote, 60% said they would like a hybrid model and only 6% would like to return to a traditional full-time on-site model. Two keys to success for remote work: flexibility and intentionality Perry has researched the issues around changes to the workplace for over a decade. In a recent article, Interruptions in Remote Work: A Resource-based Model of Work and Family Stress, published in the Journal of Business and Psychology, Perry and her research team surveyed 391 couples to understand the difficulties in finding the balance between work and family when at least one of them works from home. The research shows the keys to success for remote work are flexibility and intentionality. “You can't have a one-size-fits-all; it has to be a nuanced approach,” Baylor University's Sara J. Perry said. Perry identified two risks to successful remote working: Increased interruptions from family members Blurring of work life with family life Develop healthy break habits Unexpected work interruptions make it difficult to focus on the work tasks, and the lack of boundaries between work and family can turn job duties into a non-stop endeavor for the remote employee. These interruptions can cause frustration, a lack of focus and difficulties getting back on task that can eventually put stress on family relationships. “The simple act of establishing effective breaks during work hours can help people sustain their well-being and job satisfaction without sacrificing productivity. The negative effects of not establishing healthy break habits include increased stress for the employee and their family,” Perry said. “If you’re using your breaks wisely, the study suggests that those intentional breaks reduce the damage that interruptions.” A good place to start for remote employees is incorporating some non-work goals into breaks throughout the workday, which can be as simple as starting or finishing a household chore. According to Perry, these activities make a difference in overall stress, engagement and productivity. Breaks focused on self care are also important to include throughout the workday. “Meditating or taking a nap makes you feel restored because you are doing things that make you feel accomplished and give your brain a break from your actual work,” Perry said. Employers also have an important role to play in establish a habit of intentional work breaks. “A lot of people say, ‘I never take breaks,’ or ‘I don't take enough breaks,’” Perry said. “By offering staff the autonomy to plan their own workday that includes breaks without guilt, employers also benefit. Reducing the stress of struggling to maintain a work-life balance will also reduce burnout.” Understanding how to overcome these and other remote work challenges requires employers and employees be “intentional about meaningful communications and connections,” Perry said. She added that leaders who recognize the importance of work versus family time can help employees to develop strategies that allow them to grow and learn while maintaining a healthy balance between work and family.

Sara Perry, Ph.D., assistant professor of management in Baylor University's Hankamer School of Business, is a nationally recognized expert on remote work and working from home.  In 2018, Perry led a team of management researchers who examined the relationship between stress and remote work, which resulted in a study published in the European Journal of Work and Organizational Psychology.  Dr. Perry was recently a featured expert in The New York Times' piece by Jen A. Miller, "How To Work From Home, If You've Never Done It Before," which was written as millions of people were suddenly faced with launching home offices as a result of COVID-19.  Regarding setting boundaries: But being expected to work from home full time while also home-schooling children full time is just not going to be realistic, said Sara Perry, assistant professor of management at Baylor University. “There’s a lot demanding of your time and energy and resources right now,” she said. This may mean having conversations with managers about adjusting their expectations, given the extraordinary circumstances. On the topic of "putting work away": For those who are used to working in an office, the evening commute is often a way to end the work day and begin home life. Dr. Perry said it’s important to continue to make the same transition, even if you’re just moving from one spot on the couch to the other. So put your work materials and your laptop away (or just shut work applications if you want to use your computer for something else). She added that this is crucial right now because “you’re already being challenged in terms of your personal resources,” she said. “You still have to take that recovery time from work.”