Peter Evans

Sixty-three percent of Americans say four-year colleges are doing a poor job of making education affordable. Twelve percent say they're doing well. That figure is getting a lot of attention along with other results in the latest Gallup and Lumina Foundation survey of 2,043 adults. Ironically, this data will surprise very few people working in the sector who are paying attention. When you look at the data, one number stands out and provides hope for institutions. Among parents who hold a college degree, 48 percent want a four-year university for their child. And among parents with some college or a high school diploma, fewer than 20 percent do. Both groups want education after high school. What separates them is whether the parent has personally experienced what a degree does to employment, earnings and job satisfaction. So the case for the four-year degree is currently being carried by "lived experience", which, by definition, does not reach families who haven't had it. These are the families four-year institutions most need to reach. Community colleges, by contrast, show what the alternative looks like when it's explained well. They're rated good or excellent by 68 percent on access, 61 percent on quality, 54 percent on affordability and 52 percent on workforce preparation. Four-year institutions lead in one category: advancing knowledge and new discoveries, 53 percent to 46. Price is where institutions have hurt themselves most directly. Net prices have fallen across income brackets and institution types over six years, yet colleges continue publishing sticker figures that most enrolled students never pay. Courtney Brown calls transparency “the missing link in rebuilding trust.” A family that can't determine the price before applying will assume the advertised number is the price. The 3 Themes Run Through this Data Evidence has to Connect with Audiences Who Have No Reference Point: Institutions often position for families who already understand how higher education works. And the survey suggests the persuadable audience is the one that doesn't. Unexplained Value Doesn't Count: A college credential that costs less, takes two years, and ends in a job explains itself. A benefit that compounds over thirty years does not, and most institutions have responded by falling back on median starting salary. Universities need to show other evidence of value.  Scattered Evidence Isn't Discoverable: Aid data, outcomes, faculty expertise, and research impact each live in a different department, in different faculties, and in different systems. It’s challenging for CMO’s to unify all this information. But the market isn’t waiting for that to happen. Students and families now hand that assembly job to an AI search tool, and whatever it retrieves and attributes is functionally what the institution has said. None of this starts with a campaign. Write down the ten questions families ask most often, then check what your website, your faculty pages and an AI assistant currently return for each one. Most institutions find the evidence exists and nobody can locate it. At ExpertFile we understand we can’t fix all of these problems. Nonetheless, we’re working hard to make faculty expertise and research more findable and relatable to a variety of audiences this includes the students and families that have important questions about the value of university. Americans have not given up on higher education. They just want clearer evidence of what it costs and what it returns, and they want it from credible voices willing to put their names to it.

ExpertFile is announcing major enhancements to AIQ Intelligent Inquiry Qualification, our AI-powered inquiry management feature that helps organizations evaluate, prioritize and route inbound requests from journalists, event organizers, prospective customers, donors, prospective students, research partners, policymakers and other key audiences. These enhancements significantly expand AIQ well beyond its original quarantine capabilities, helping organizations do more than filter unwanted messages. We've designed the new AIQ to provides a more intelligent way to understand the intent behind each inquiry, assess its relevance and ensure valuable opportunities are routed to the right person or team. “We are helping organizations better understand the intent behind each request, protect expert time and ensure valuable opportunities are recognized, prioritized and routed to the right people. Robert Carter Co-Founder & VP Product Our experience has shown us that as organizations invest more in making their experts, research and knowledge more discoverable across websites, search engines and AI-driven channels, inbound inquiry volume continues to grow. That visibility creates real opportunity, but it also brings more noise from unwanted or unaligned inquiries. While some inquiries are highly valuable. Others are vague, promotional, misdirected, abusive or unrelated to the organization’s expertise. And too often, all of these messages arrive through the same expert-facing channels. We've learned that without a smarter intake layer, important opportunities can be delayed, misrouted or missed entirely. That is the problem these AIQ enhancements are designed to solve. A Shift from Strictly Quarantine to Quality AIQ was first developed to help organizations protect experts from unwanted, irrelevant or inappropriate inquiries. That remains important, and does a great job, but the challenge has grown. Today, organizations need more than a filter. They need a way to evaluate inquiry quality, understand intent and route legitimate opportunities with greater confidence. These latest AIQ enhancements move the feature from a quarantine-focused workflow to a more complete inquiry qualification system. AIQ now evaluates the full context of each inquiry, including the message content, tone, specificity, intent and alignment with accepted inquiry types. The goal is not simply to determine whether a message should be blocked. The goal is to understand whether it represents a legitimate opportunity and where it should go. For organizations that simply display and expert's email this is a level of judgment traditional email spam filters are not designed to provide. While Spam filters can help identify suspicious or malicious messages. They cannot reliably determine whether a journalist submitted through the wrong form, whether a donor inquiry should be routed to advancement, whether a prospective partner is describing a real opportunity, or whether a request aligns with the organization’s expertise and workflow. AIQ is designed for that more nuanced work. Here is a Breakdown of What’s New in AIQ Two significant enhancements are now part of the new AIQ workflow: Inquiry Relevance Evaluation assesses whether a message meets the professional standards of the organization’s inquiry workflow. It helps distinguish meaningful requests from those that are vague, promotional, abusive, unrelated or outside the scope of the organization’s expertise. Inquiry Type Evaluation reviews the actual content of the message, independent of the category selected by the sender. This is important because people often choose the wrong form option. A journalist may submit through a general inquiry form. A donor may select the wrong category. A prospective partner may describe an opportunity that should be routed somewhere else. AIQ helps recognize the true nature of the request so it can be reclassified and directed appropriately. Together, these enhancements help organizations identify valuable inquiries more accurately, reduce unnecessary manual triage and protect expert time. Why This Matters High-value inquiries often do not arrive perfectly packaged. A media opportunity may look like a general question. A speaking request may come through the wrong channel. A customer or partner inquiry may be sent to media relations when it is really a business development opportunity. When these requests are misdirected, they can sit in the wrong inbox, create extra work for staff or disappear entirely. AIQ helps close that gap. “AIQ is not just about blocking bad messages,” said Robert Carter, Co-Founder & VP Product at ExpertFile. “We are helping organizations better understand the intent behind each request, protect expert time and ensure valuable opportunities are recognized, prioritized and routed to the right people. A misdirected inquiry can represent a media opportunity, speaking engagement, partnership or business opportunity that an organization cannot afford to miss.” For communications, marketing, advancement, research, enrollment and administrative teams, this creates a smarter front door for inbound demand. Fully Deployed and Operating at Scale The latest AIQ enhancements are now fully deployed across the ExpertFile platform. They are not beta features or future roadmap items. AIQ is actively processing inquiries today and has achieved a 99.9% success rate in accurately evaluating and routing inbound requests. “We spent considerable time stress-testing this before full deployment,” said Dan Stanhope, Head of Software Development at ExpertFile. “The goal was never just to block bad messages — it was to make sure legitimate, high-value inquiries couldn’t slip through unrecognized. When you combine deep semantic analysis with a trained human review layer, you get a level of accuracy that no standalone spam filter can come close to matching.” Helping Organizations Capture More Value From Expert Discovery Expert discovery does not end when someone finds an expert profile, research page or Expert Center. The next step is making sure the right inquiry reaches the right person. That is where AIQ plays an important role. By expanding AIQ’s ability to qualify, classify and route inbound requests, ExpertFile helps organizations move from visibility to action. AIQ helps ensure that legitimate opportunities are recognized, prioritized and routed efficiently, while low-quality or irrelevant messages are filtered out of the process. For universities, healthcare systems, corporations and associations, this means less noise, better routing and more confidence that valuable opportunities are not being missed. The enhanced AIQ feature is available now as part of the ExpertFile platform. Read the full announcement here: https://exprt.co/AIQ Already a customer...talk to your dedicated Customer Success Team member who can tell you more about this great feature.  Looking to implement something like this for your organization.  Learn more about ExpertFile at expertfile.com/getstarted and request a demo or FREE trial.

Your university has the expertise. The question is whether the world can find it. In this webinar, we'll show you exactly how leading institutions are building topical Authority Hubs that get their faculty in front of journalists, students, and partners at the moments that matter most. DATA & TIME Wednesday, July 15, 2026 11:00 am EDT We'll walk through three real examples: Performing Arts -Carnegie Mellon University The exclusive higher education partner of the Tony Awards since 2014. With 60+ alumni wins and 15 consecutive years of nominations, CMU built an Authority Hub that makes decades of genuine institutional strength finally visible and media-ready. Papacy & Catholic Studies -Villanova University When Pope Leo was elected, Villanova had qualified scholars ready. Their topical hub connected journalists with the right experts within hours -showing what it looks like when a university moves at the speed of the news cycle. Sports Events & Research -University of Delaware Multiple topical hubs built around major events and enduring institutional strengths -serving media relations, prospective students, and research partners with one repeatable, scalable approach. WHAT YOU'LL LEARN How to identify the moments and topics where your institution already has authority How to structure faculty expertise so journalists and AI platforms can find it How to go from idea to live hub fast -without technical resources or coding What makes an Authority Hub perform over time, not just at launch WHO SHOULD ATTEND University communications and media relations teams, research communications leads, and anyone responsible for faculty visibility and institutional reputation.