Joseph Patrnchak, MS

Chief Human Resources Officer · Cleveland Clinic

Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement

Employee Engagement Service Culture Employee Health Plan and Wellness Organizational Language as A Lever to Build Caregiver Culture Serving Leadership

Howard (Shih-Ming) Hu

Professor of Hotel, Resort, Hospitality Management · Southern Utah University

Specializing in international cuisine, hospitality management, and culinary science

Food Service Preparation Techniques International Cuisine Culinary Tourism Culinary Programs Hospitality Management

Robert Stephens

Founder · The Geek Squad

Founder of The Geek Squad & former CTO of Best Buy discusses service culture, branding, customer experience, and the future of technology.

Technology Retail Consumer Services Trends

Jeanne Bliss

President · CustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company Culture Customer Satisfaction & Retention Organizational Structures and Models for Driving Change Customer Experience Leadership Aptitudes Need for A Chief Customer Officer

Barbara Yamamoto

Lecturer of Interdisciplinary Applied Programs, College of Communication and Fine Arts · Loyola Marymount University

Lecturer of Interdisciplinary Applied Programs

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