How to help children cope when tragedy and social media collide

University of Rochester's Jennie Noll says social media use can worsen the trauma of a tragedy for youngsters.

Mar 27, 2025

1 min

Jennie Noll

When a child feels traumatized by stressful events or a tragedy, exposure to social media can exacerbate the problem. That's in part because social media can be wrought with misinformation and disinformation, and appropriate communication on its platforms is often lacking. 



“There are no rules on social media, and kids can gang up on each other,” says Jennie Noll, professor of psychology at the University of Rochester and executive director of the university’s Mount Hope Family Center, which provides evidence-based intervention and prevention services to thousands of children and their families in the Rochester area, with a primary focus is supporting children and families affected by stressful or traumatic experiences.


What can adults do to help children cope with tragedy and check in on their emotional and social well-being? The best thing that parents, guardians, and other caretakers of children can do is help youngsters understand that there is more to communication, more to friendship, and more to their self-worth than what arises on social media."We need to understand how we treat each other as humans on social media. Social media has exasperated everything that we thought was risky with regard to how teens interact."


She recommends parents check in with their children, enforce breaks from social media for them when they're confronting a stressful situation, and help them make alternative plans.


Media outlets often turn to Noll for her insights into child psychology, maltreatment prevention, and social media use. She can be reached by clicking on her profile.

Connect with:
Jennie Noll

Jennie Noll

Professor of Psychology and Executive Director of Mt. Hope Family Center

Noll is an expert in child maltreatment prevention and child psychology.

Child Abuse Assessment and Reporting Child Abuse and NeglectChild Abuse PolicyChild Maltreatment and TraumaChild Psychology

You might also like...

Check out some other posts from University of Rochester

1 min

Research Matters: Can Neurons Transmit Light?

Neurons, the cells in brains and spinal cords that make up the central nervous system, communicate by firing electrical pulses. But scientists have found hints that neurons may transmit light as well, which would profoundly change our current understanding of how the nervous system works. Researchers from the University of Rochester have begun an ambitious project to study if living neurons can transmit light through their axons — the long, tail-like nerve fibers of neurons that resemble optical fibers. “There are scientific papers offering indications that light transport could happen in neuron axons, but there’s still not clear experimental evidence,” says the principal investigator, Pablo Postigo, a professor at the university's Institute of Optics. “Scientists have shown that there is ultra-weak photon emission in the brain, but no one understands why the light is there.” If light is at play and scientists can understand why, it could have major implications for medically treating brain diseases and drastically change the way physicians heal the brain. To learn more about Postigo's research, contact him at ppostigo@ur.rochester.edu.

2 min

Why generative AI 'hallucinates' and makes up stuff

Generative artificial intelligence tools, like OpenAI’s GPT-4, are sometimes full of bunk. Yes, they excel at tasks involving human language, like translating, writing essays, and acting as a personalized writing tutor. They even ace standardized tests. And they’re rapidly improving. But they also “hallucinate,” which is the term scientists use to describe when AI tools produce information that sounds plausible but is incorrect. Worse, they do so with such confidence that their errors are sometimes difficult to spot. Christopher Kanan, an associate professor of computer science with an appointment at the Goergen Institute for Data Science and Artificial Intelligence at the University of Rochester, explains that the reasoning and planning capabilities of AI tools are still limited compared with those of humans, who excel at continual learning. “They don’t continually learn from experience,” Kanan says of AI tools. “Their knowledge is effectively frozen after training, meaning they lack awareness of recent developments or ongoing changes in the world.” Current generative AI systems also lack what’s known as metacognition. “That means they typically don’t know what they don’t know, and they rarely ask clarifying questions when faced with uncertainty or ambiguous prompts,” Kanan says. “This absence of self-awareness limits their effectiveness in real-world interactions.” Kanan is an expert in artificial intelligence, continual learning, and brain-inspired algorithms who welcomes inquiries from journalists and knowledge seekers. He recently shared his thoughts on AI with WAMC Northeast Public Radio and with the University of Rochester News Center. Reach out to Kanan by clicking on his profile.

2 min

Ask the expert: What's the real deal when colleges say they're 'test-optional'? Do they want a student to submit scores or not?

Are test-optional colleges being straight with students when they say the absence of SAT and ACT scores on an application won’t affect a student’s chances of being admitted? “Colleges are not trying to trick or trap applicants,” says Robert Alexander, who oversees the admissions process at the University of Rochester, where he is a vice provost and the dean of enrollment management. “No one is trying to fool anyone into thinking, ‘I don’t have to submit a test score,’ when that test score is secretly make-or-break.” Much more important in any academic assessment, Alexander says, is and always has been the four years of academic performance detailed in an applicant’s high school transcript. He says most colleges, including Rochester, take a deep dive into the transcript to not only consider the student’s grade point average, but also the rigor of the high school and its curriculum and why the student selected certain courses. “Some students are limited by the opportunities offered at their schools,” Alexander says. “In that case, colleges look for what they have done to utilize their resources and push beyond those limitations.” The University of Rochester has a test-optional policy. The average standardized test score of incoming students has been trending upward, in part because the students who are most likely to submit their scores on their applications are those with strong scores. Alexander says prospective students and their families can use the average test scores at the college or university they’re considering as a barometer, but not the arbiter of whether a student will gain acceptance. “I think admissions officers are being as transparent as possible in telling students what they require,” Alexander says. Alexander is an expert in undergraduate admissions and enrollment management who speaks on the subjects to national audiences and whose work has been published in national publications. Click his profile to reach him.

View all posts