Featured Post from ChristianaCare

ChristianaCare’s Center for Virtual Health Earns NCQA Accreditation, Setting a National Standard in Virtual Care

Sep 23, 2025

2 min

ChristianaCare’s Virtual Primary Care practice at the Center for Virtual Health has earned full accreditation from the National Committee for Quality Assurance (NCQA), placing it among the first health systems in the nation to achieve this distinction.


ChristianaCare was one of only 18 organizations invited to participate in NCQA’s inaugural pilot program in 2023 to develop the Virtual Care Accreditation. The recognition affirms ChristianaCare’s leadership role in shaping the future of health care and its commitment to delivering accessible, equitable and patient-centered care through innovative digital platforms.


“This accreditation is a powerful validation of our vision to reimagine health care,” said Sarah Schenck, M.D., FACP, executive director of ChristianaCare’s Center for Virtual Health. “We’ve built a model that meets people where they are—at home, at work or on the go—with care that is personal, proactive and powered by love and excellence.”


CaptionResizeWrap TextRemove


What Accreditation Means for Patients

NCQA accreditation underscores that ChristianaCare’s Center for Virtual Health meets rigorous standards for:


  • Clinical quality and safety: clear care protocols, escalation pathways and outcome monitoring.
  • Access and equity: technology, language and disability-inclusive design that extends care to more people.
  • Data privacy and security: strong safeguards to protect personal health information.


ChristianaCare’s participation in NCQA’s pilot helped shape the benchmarks now used nationwide. The center delivers comprehensive virtual primary care through a multidisciplinary team that includes physicians, nurses, nurse practitioners, behavioral health specialists, pharmacists and patient digital ambassadors.


CaptionResizeWrap TextRemove


Virtual Care by the Numbers

In 2024, ChristianaCare’s Center for Virtual Health provided more than 7,500 patient visits, reflecting both rapid growth and strong demand for its virtual-first model. Services are offered at no copay to ChristianaCare caregivers and their dependents, while availability continues to expand across Delaware and the region


“At ChristianaCare, we believe virtual care isn’t just a convenience, it’s a catalyst for better health outcomes,” said Brad Sandella, D.O., MBA, medical director, Ambulatory Care for the Center for Virtual Health. “This accreditation affirms our commitment to innovation and excellence. We’re proud to be among the pioneers defining what high-quality virtual care looks like in America.”


Beginning in 2026, ChristianaCare will expand its Virtual Primary Care practice, giving a broader consumer audience convenient access to primary care. At that time, the service will be covered by most insurance carriers and continue to feature dedicated providers in areas such as behavioral health and neurology. ChristianaCare will also continue working with NCQA and other partners to advance best practices nationwide.

You might also like...

Check out some other posts from ChristianaCare

4 min

First in Delaware to Offer Breakthrough Tricuspid Valve Disease Treatments

For the first time in Delaware, patients with tricuspid valve disease have access to two new FDA-approved, minimally invasive procedures that can repair or replace a failing heart valve without the need for open-heart surgery. The tricuspid valve helps keep blood moving in the right direction through the heart. When it doesn’t close properly — a condition known as tricuspid valve regurgitation — blood leaks backward, forcing the heart to work harder. Over time, patients can experience fatigue, shortness of breath and swelling in the legs and ankles. ChristianaCare’s Center for Heart & Vascular Health is among the first in the nation and the first in the state to offer these advanced procedures, which can restore valve function and improve quality of life. “ChristianaCare continues to innovate in the area of non-surgical valve procedures,” said Kirk Garratt, M.D., MSc, medical director of the Center for Heart & Vascular Health. “We now offer every FDA-approved therapy for tricuspid valve disease, which means we can tailor treatment to each patient and choose the option that best fits their condition.” New Procedures Offer Hope for Patients ChristianaCare offers these minimally invasive procedures to treat tricuspid valve regurgitation: TriClip, which repairs a leaky tricuspid valve. A staple-like clip is attached to the flaps of the valve that don’t close properly, which stops the valve from leaking. EVOQUE, which replaces a faulty tricuspid valve. When the new valve is placed, it uses the patient’s own tricuspid valve as an anchoring system. The new valve takes over for the leaky valve, correcting the problem. “Most of our patients with tricuspid valve disease are older adults, and they really do not desire to travel to Philadelphia for treatment,” said Erin Fender, M.D., an interventional cardiologist at the Center for Heart & Vascular Health. ChristianaCare’s tricuspid valve disease program enables patients to stay in Delaware for treatment and receive this leading-edge care. Fender and interventional cardiologist James Hopkins, M.D., performed ChristianaCare’s first TriClip procedure in August. In September, they performed ChristianaCare’s first EVOQUE procedure. Minimally Invasive, Maximum Impact During both procedures, an IV catheter is inserted into a vein at the top of the leg. A hollow tube is threaded through the IV and into the heart, allowing the clip or replacement valve to access the tricuspid valve. The entire procedure is guided by echocardiogram and generally takes one to two hours. “Patients are usually up and walking later that evening or the next morning, depending on what time of day the procedure was done,” Fender said. “They’re typically discharged the following day.” In the past, open-heart surgery was the only treatment for tricuspid valve disease, but patients with severe symptoms usually weren’t good surgical candidates. “When I was a fellow, I did research focused on tricuspid regurgitation at a time when patients really had no therapeutic options,” Fender said. “Now, being able to offer people therapy that’s so safe and effective, with minimal downtime afterwards, is absolutely transformative to our patients. It’s delightful to see the evolution.” Expanding the Toolbox of Innovation The TriClip and EVOQUE are two of the most recent minimally invasive procedures performed at the Center for Heart & Vascular Health. Other recent innovative, minimally invasive heart and vascular procedures include: Pulsed field ablation for atrial fibrillation. A-fib arises when abnormal heart tissue mistakenly prompts electrical impulses, causing heart palpitations, chest pain and shortness of breath. Pulsed field ablation safely destroys the abnormal tissue quicker and more consistently than other treatments, such as freezing (cryoablation) or heating (radiofrequency ablation). Genicular artery embolization for mild to moderate knee pain. Osteoarthritis can cause inflammation and pain within the knee, which can limit a patient’s mobility. Genicular artery embolization pinpoints areas of inflammation within the knee, and tiny bead-like particles are placed within the blood vessels to block blood flow to those areas. The procedure reduces pain and improves mobility. National Recognition for Excellence ChristianaCare’s Center for Heart & Vascular Health continues to earn national recognition as one of the nation’s premier destinations for cardiovascular care. Most recently, the Center received the HeartCare National Distinction of Excellence award from the American College of Cardiology for the 6th consecutive year. This award honors hospitals that consistently deliver superior medical, surgical and radiologic care aligned with the most rigorous standards of the American College of Cardiology. The award reflects ChristianaCare’s commitment to ensuring patients receive the best, evidence-based care for every cardiovascular need. That excellence is further affirmed by U.S. News & World Report, which named ChristianaCare a High Performing hospital in its 2025—2026 Best Hospitals rankings for aortic valve surgery, heart bypass surgery and heart failure. The Center for Heart & Vascular Health is among the largest and most advanced programs on the East Coast, uniquely integrating cardiac surgery, vascular surgery, vascular interventional radiology, cardiology and interventional nephrology in one location. In 2024, its expert clinical teams performed nearly 200,000 patient procedures, underscoring the depth of experience and patient-centered care that set ChristianaCare apart.

4 min

ChristianaCare Enhances Health Care Services for Seniors with My65+ Program and Swank Center for Memory Care in Sussex County

For many older adults in Sussex County, Delaware, navigating the health care system can feel overwhelming and difficulty accessing care can create gaps in care that ultimately lead to poor health. To help older adults more easily meet their health needs and be successful in navigating the system, ChristianaCare has brought a variety of services to Sussex County that are specially designed for this population. These include ChristianaCare’s expanding My65+ primary care program, the Swank Center for Memory Care and ChristianaCare HomeHealth—all services that work collaboratively with seniors to help them achieve their best health based on their individual needs. Download Photos. ChristianaCare My65+ ChristianaCare My65+ provides specialized primary care services for people 65 and older. ChristianaCare’s My65+ services include medication management, annual Medicare visits, chronic disease management, coordination with specialists and additional consultation time with health care providers. These services are tailored to meet the specific health needs of seniors. “I can’t express enough how wonderful the My65+ program at ChristianaCare has been for me,” said Linda Martin of Rehoboth, a patient of the My65+ Program. “When they opened the practice in Rehoboth, it made getting the care I need much more convenient. I truly appreciate how the professionals at ChristianaCare take the time to understand my health and offer support for my mother’s care. They have a memory specialist on-site who provides expert care for my mother. It feels like I’m part of a caring community.” ChristianaCare My65+ is available at locations in Rehoboth Beach and at a new primary care practice in Milford, which began accepting My65+ patients in May. “ChristianaCare recognizes the importance of addressing the unique health care needs of our senior community. Our focus is on delivering care that prevents diseases, manages chronic conditions and improves overall well-being, especially for older adults,” said Priya Dixit-Patel, M.D., physician executive for Core and Advanced Primary Care at ChristianaCare. Swank Center for Memory Care Recognizing the significant impact that memory-related conditions can have on individuals and their families, ChristianaCare’s Swank Center for Memory Care serves as a source of hope and support for those dealing with these challenges. A dedicated team of geriatricians, nurses, social workers and other professionals collaborates with patients and their families to offer support, education and guidance throughout the diagnosis and treatment process. “ChristianaCare has consistently been at the forefront of providing excellent patient care, and the Swank Center for Memory Care is another opportunity for us to enhance support for people 65 and older,” said Steven Huege, M.D., MSEd, The Swank Foundation Endowed Chair in Memory Care and Geriatrics at ChristianaCare. “By designing care that meets the specific needs of older adults, we can create a better experience and achieve improved outcomes for everyone involved. This initiative is an important part of our overarching vision to provide every older adult with the best care possible.” The Swank Center was selected by the Centers for Medicare & Medicaid Services (CMS) to participate in the new Guiding an Improved Dementia Experience (GUIDE) Model, aimed at enhancing care coordination and access to services for those living with dementia and their caregivers. Key support services will include comprehensive assessments, care coordination, respite care, a 24/7 support line and education. With locations in Wilmington, Smyrna and Rehoboth, the Swank Center for Memory Care serves patients throughout Delaware and the surrounding region. ChristianaCare HomeHealth ChristianaCare HomeHealth provides a variety of nursing care for all ages in managing chronic conditions, adapting to new diagnoses, and improving daily living activities. It is the leading provider of in-home nursing care and assistance in Delaware. “ChristianaCare HomeHealth designs a plan of care that is personalized for those we serve,” said Donna Antenucci, MHA, BSN, RN, interim president, ChristianaCare HomeHealth. “Treating older adults in their own home is a privilege and brings comfort physically and emotionally to those served and their family. “It is truly rewarding for us as providers of home health services to enhance people’s quality of life and improve their overall well-being. We are truly honored to be a part of their journey to wellness and healing while respecting the dignity of those we serve.” These services are available throughout the entire state and provide comprehensive care through skilled nursing, home health aides, rehabilitative services, and medical social workers. Specially trained professionals offer home care, including physical and speech therapy, to help individuals live independently and safely. ChristianaCare HomeHealth began as a Visiting Nurse Association (VNA) in 1922 and now has more than 350 caregivers who serve patients throughout the state. Currently, there is an active daily census of about 1,500 patients. The service admits approximately 10,000 patients each year across the state. Meeting the Needs of Sussex County’s Rapidly Growing Population Sussex County has been designated as a “Medically Underserved Area” by the federal government, with projections showing that the population will increase from 237,000 in 2022 to over 361,000 by 2050, further intensifying the demand for primary care services. The providers at ChristianaCare’s new Milford location will play a crucial role in addressing the growing health care needs of Sussex County. “My65+ and Swank Center for Memory Care Services are unique programs in Sussex County that are greatly needed because of the growing senior population,” said Anthony Paul Buonanno, M.D., MBA, primary care physician at My65+ at Rehoboth Beach. “The health care infrastructure has not been able to keep up with the demand, and it is essential to provide health care services close to home for Delawareans. I am proud to be part of a program that is innovative, necessary and useful to my community.” While ChristianaCare primary care is a relative newcomer to Sussex County, ChristianaCare already has a large primary care network in northern Delaware, southeastern Pennsylvania, southern New Jersey and Maryland.

1 min

ChristianaCare Appoints Ashley Panichelli, M.D., Vice Chair, Department of Family and Community Medicine

Ashley Panichelli, M.D., has been appointed vice chair of the Department of Family and Community Medicine at ChristianaCare. In this role, Panichelli will support the department’s clinical and academic missions. She will help guide quality and safety initiatives and promote a culture of accountability, learning and psychological safety. She will advance education and professional development across faculty and residency programs, assist with strategic planning, mentorship and peer review, and strengthen collaboration across department leadership, faculty and staff. A Delaware native, Panichelli earned her medical degree from Sidney Kimmel Medical College at Thomas Jefferson University and completed her residency and chief residency in Family Medicine at ChristianaCare in 2018. She joined the residency program’s core faculty that same year and has since held several leadership roles, including clinical lead and associate program director. In 2022, she was named clinical director of Academic and Complex Primary Care, a role she continues to support. Panichelli is a clinical assistant professor at Sidney Kimmel Medical College and has been recognized with several honors, including the Delaware Academy of Family Physicians’ Teacher of the Year award and the Department’s Rising Star award. She completed ChristianaCare’s ACT course, the LEED-R elective, and the Harvard Medical Director Leadership Institute. She was an Emerging Leaders Institute scholar with the American Academy of Family Physicians Foundation. She reports to Erin Kavanaugh, M.D., FAAFP, chair of the Department of Family and Community Medicine.

View all posts
Powered by