An all-new approach to understanding the (in)formal connections of an organizationFrom the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it. * Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors * Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police DepartmentLeading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Leading Outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results

Teams -- the key to top performanceMotorola relied heavily on teams to surpass its competition in building the lightest, smallest, and highest-quality cell phones. At 3M, teams are critical to meeting the company's goal of producing half of each year's revenues from the previous five years' innovations. Kodak's Zebra Team proved the worth of black-and-white film manufacturing in a world where color is king.But many companies overtook the potential of teams in turning around tagging profits, entering new markets, and making exciting innovations happen -- because they don't know how to utilize teams successfully. Authors Jon R. Katzenbach and Douglas K. Smith talked with hundreds of people in more than thirty companies to find out where and how teams work best and how to enhance their effectiveness. They reveal: The most important element in team success Who excels at team leadership ... and why they are rarely the most senior people  Why companywide change depends on teams ... and moreComprehensive and proven effective,  The Wisdom of Teams is the classic primer on making teams a powerful tool for success in today's global marketplace.

The Wisdom of Teams: Creating the High-Performance Organization (Collins Business Essentials)

In The Discipline of Teams, Jon Katzenbach and Douglas Smith explore the often counter-intuitive features that make up high-performing teams--such as selecting team members for skill, not compatibility--and explain how managers can set specific goals to foster team development. The result is improved productivity and teams that can be counted on to deliver more than just the sum of their parts.

The Discipline of Teams (Harvard Business Review Classics)

Peak Performance: Aligning the Hearts and Minds of Your Employees

This collection of cutting-edge articles will help organizations understand how to build customer loyalty through unique relationship-building strategies such as partnerships, branding, and superlative customer service. Contents include: Co-opting Customer Competence by C.K. Prahalad and Venkatram Ramaswamy; Get Inside the Lives of Your Customers by Patricia B. Seybold; The Old Pillars of New Retailing by Leonard L. Berry; Want to Perfect Your Company's Service?: Use Behavioral Science by Richard B. Chase and Sriram Dasu; Don't Homogenize, Synchronize by Mohanbir Sawhney; Firing Up the Front Line by Jon R. Katzenbach and Jason A. Santamaria; Preventing the Premature Death of Relationship Marketing by Susan Fournier, Susan Dobscha, and David Glen Mick; and See Your Brands Through Your Customers' Eyes by Chris Lederer and Sam Hill.

Harvard Business Review on Customer Relationship Management

Strategy& is a global team of practical strategists, committed to helping you seize essential advantage by working alongside you to solve your toughest problems, and capture your greatest opportunities. 

The Katzenbach Center is a center of excellence in the areas of organizational culture, leadership, informal organization and motivation. We develop leading-edge foresight in these areas by working across multiple industries, geographies and client situations, developing and deploying hands-on tools and methodologies to deliver the highest level of service to our clients.

Strategy& - The Katzenbach Center

View this one page infographic summarising the findings of our 2013 Australian Chief Executive Study.

Infographic: Trends in CEO succession in Australia’s biggest public companies

This report provides insight into the 2013 Australian Chief Executive Study findings, compares the results to the global market and identifies trends. Our analysis looks at trends relating to performance and tenure; reasons for CEO turnover; and the number of insider appointments versus outsider appointments.

The Diversity Imperative: 14th Annual Australian Chief Executive Study

For the 10th year, Strategy&amp; analyzed R&amp;D investment at the 1,000 biggest-spending public companies in the world. In addition, we interviewed and surveyed more than 500 innovation leaders to get their perspectives on changes in innovation at their companies over the last decade and what they expect in the 10 years to come.

2014 Global Innovation 1000: Proven paths to innovation success

The 2013 Chief Executive Study explores how the CEO role has evolved over the past 100 years and what it will be like in 2040.
In addition, we make a few predictions about how and with whom CEOs will work a quarter century from now.

2013 Chief Executive Study - CEOs from 100 years ago to 2040

For 14 years, Strategy&amp; has examined CEO turnover and the incoming class of CEOs at the world’s largest 2,500 public companies. This year we focused particularly on women CEOs over the last 10 years.

2013 Chief Executive Study - Women CEOs

This infographic draws on Strategy&amp;’s unique database about outgoing and incoming CEOs. We highlight two key differences in the career tracks of women and men CEOs at the world’s largest public companies between 2004 and 2013. The graphic also shows where women CEOs have been most and least prevalent in terms of geography and industry — and predicts how the share of women CEOs will grow. Learn more: http://www.strategyand.pwc.com/global/home/what-we-think/chief-executive-study

Infographic: Women CEOs of the last 10 years

Strategy& Senior Partner and Global Innovation 1000 study author Barry Jaruzelski discusses insights gained from 10 years of study data.

The 2014 Global Innovation 1000 Study: The last 10 years of R&D spending

Strategy& Senior Partner and Global Innovation 1000 study author Barry Jaruzelski discusses the 3 innovation models in terms of proven innovation success.

The 2014 Global Innovation 1000 Study: Proven paths to innovation success

Looking to give your company a digital edge? Focus on the top three digital trends shaping the future – mobile, personalization, and data analytics. Watch Christopher Vollmer, Managing Director of Strategy& Digital Services, explain his key insights on how to get ahead in the digital race.
To learn more, visit: http://www.strategyand.pwc.com/digital

SoundBite: 3 biggest digital trends shaping the future

"デジタルで優位を得るには何をすべきでしょうか？デジタルの未来の３大トレンド―モバイル、パーソナル化、データ解析に注目してみましょう。Strategy&のデジタルサービス分野のリーダー、マネージング・ディレクターのクリストファー・ヴォルマーがデジタル競争に打ち勝つための鍵となる洞察をご説明します。
詳しくはこちら：http://www.strategyand.pwc.com/digital

SoundBite: 3 biggest digital trends shaping the future JAPANESE

Companies are not getting enough value out of their investments in digital. Christopher Vollmer, Managing Director for Strategy&’s Digital Services, shares the top three digital mistakes that are holding companies back.
To learn more, visit: http://www.strategyand.pwc.com/digital

SoundBite: What are the biggest mistakes companies are making in digital right now?

Entwickle bei der Digital Business and Technology Academy in Berlin gemeinsam mit Strategy&-Beratern digitale Geschäftsmodelle für die Tourismusbranche: Wir fragen, wie Transformation möglich ist, welche digitalen Strategien und Technologien Marktführerschaft sichern – sprich: was digitale Touristik zukünftig können muss.
Mehr Informationen unter: www.strategyand.pwc.com/DBTacademy

DBT Academy 2014 – Transform Tourism

Companies hunting for a winning digital platform need to implement a strategy shaped by innovation and disruptive thinking. Strategy&'s Digital Services is helping companies achieve their digital goals; placing the user at the center, moving quickly and going beyond.
To learn more, visit: http://www.strategyand.pwc.com/digital

Think like a disruptor, act like a start-up

The study's authors discuss CEO turnover and the incoming class of CEOs at the world's largest 2,500 public companies.

2013 Chief Executive Study — Changes at the top in 2013

The study's authors discuss how the role of the CEO has evolved over the past 100 years and our predictions for what CEOs will be like in 2040.

2013 Chief Executive Study — CEOs past and future

A video on the successful stages of a strategic alliance and what to do at each stage to ensure your partnership performs well.

Strategic alliances: Game changers in business performance

Senior Executive Advisor

Leadership

Strategy

Corporate Development

Mergers & Acquisitions

Organizational Design

Strategic Planning

Private Equity

Strategic Partnerships

Entrepreneurship

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