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MEDIA RELEASE: As CAA launches annual Worst Roads campaign, new survey data reveals that 71 per cent of Ontarians are concerned with road conditions

Mar 28, 2019

3 min



        

A study conducted ahead of CAA’s Worst Roads campaign underscores how Ontarians feel about the state of their roads. Seventy-one per cent of those surveyed say they are concerned about the condition of roads, while 60 per cent of respondents don’t believe that roads are being repaired in a timely manner.

 

The data reinforces the campaign’s importance, says Raymond Chan, government relations specialist for CAA South Central Ontario (CAA SCO). “The simple act of participating in the CAA Worst Roads campaign can help various levels of government understand what roadway improvements are top of mind for road users, and where improvements could be prioritized.”  

 

The study also found that while most regularly see roads in need of repair, 67 per cent of respondents stated they took no action to get them repaired. The CAA Worst Roads campaign is designed to be an easy forum for Ontarians to engage and take action on issues that impact them.

 

“We want to know what roads are seen as pain points for Ontarians. Whether the issue is congestion, potholes, road signage or challenges around pedestrian and cycling safety, CAA wants to hear from you," says Chan.

 

Investing in infrastructure improvements, including the proper maintenance of roads and bridges, is important to the vitality of local communities. CAA continues to advocate for longer-term dedicated infrastructure funding to help municipalities prepare, plan, budget and execute on repair backlogs and capital projects. 

 

Repaving and repair work has been completed on many of the roads that have appeared on Ontario’s CAA Worst Roads list. Some examples include:

 

Burlington St. E., Hamilton

This Hamilton road has appeared on the annual list since 2008. It received the dubious honour of Ontario's Worst Road in both 2017 and 2018, thanks in part to potholes and crumbling pavement.  A total of $3.3 million has been allocated to resurface and replace the lower part of Burlington St. E. with fresh pavement in 2018/2019.

 

Duckworth St., Barrie

This Barrie roadway claimed the third spot in the 2018 campaign.

The first phase of a $10.3M reconstruction of Duckworth St. began last fall and the second phase will begin this spring. Improvements of Duckworth St. between Melrose Ave. and Bell Farm Rd. are planned for completion in 2020.


Dufferin St., Toronto

Topping the list from 2012 to 2014, Toronto’s Dufferin St. has continued to appear on the Top 10 list of Ontario’s Worst Roads. As part of the City of Toronto’s Capital Works Program, Dufferin St. from Dundas St. W. to Bloor St. W. was repaved and sections of damaged curb and sidewalk were replaced.

 

CAA SCO is calling on Ontarians to vote for their Worst Road today and join the community of drivers, cyclists and pedestrians committed to improving Ontario’s roads.

 

Nominations for CAA’s Worst Roads can be cast at caaworstroads.com until April 26. To encourage participants to act on their concerns, they will be entered into a grand prize draw to win free gas for a year, or one of 10 secondary prizes.

 

Once voting closes, CAA will compile a list of the 10 worst roads in Ontario, along with the worst roads in regions across the province. The regional top five lists will help shine further light on the state of local roads in municipalities across Ontario.

 

CAA will present the list of 2019 Worst Roads to local and provincial officials to help inform future funding and planning decisions.





About the Survey

This study was conducted online by Campaign Research between February 15-20, 2019 among a sample of 1,515 Ontario residents who were 18 years of age or older. A probability sample of this size would have a margin of error of +-2.5% 19 times out of 20.

 

About CAA South Central

As a leader and advocate for road safety and mobility, CAA South Central Ontario is a not-for-profit auto club which represents the interests of 2 million members. For over a century, CAA has collaborated with communities, police services and government to help keep drivers and their families safe while travelling on our roads.

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3 min

MEDIA RELEASE: Nominate now: the annual CAA Worst Roads campaign kicks off

The nomination portal for the annual CAA Worst Roads campaign is now open, and CAA South Central Ontario (CAA SCO) is giving Ontarians the opportunity to voice their concerns about the bad roads in their communities. “Our research shows that 85 per cent of Ontarians are concerned about the state of our roads,” says Teresa Di Felice, assistant vice president of government and community relations, CAA SCO. “The campaign has been a vital platform for Ontarians to nominate roads they believe need urgent attention. It allows Ontarians to drive positive change in their communities by amplifying their voices.” Survey Reveals High Cost of Vehicle Damage from Poor Roads According to a survey conducted by CAA SCO, nearly half of respondents have experienced vehicle damage because of poor roads. Eighty-one per cent pay out of pocket to repair their vehicle, only three per cent file a claim with their personal auto insurance, and nine per cent forego repairs altogether. Vehicle damage caused by potholes and poor road maintenance can range from $500 to over $2,000. The average repair by those surveyed cost $933, a significant $81 increase from 2024. “With the increasing cost of living, many people hold on to their cars for longer when damaged, the last thing they need is expensive repair bills on an already stretched household budget,” adds Di Felice. The survey also found that cracked pavement remains the most dominant road-related issue (88 per cent), followed by potholes (84 per cent) and congestion (81 per cent – up four per cent from 2024). One of the highest-climbing road-related issues Members reported is reduced or closed lanes, where 78 per cent of respondents agreed it is common in their region—up six per cent from last year. “The frustration from motorists is evident,” says Di Felice, “congestion continues to grow as one of the top road-related concerns for Ontarians, and the CAA Worst Roads campaign allows governments the insight into what repairs need to be prioritized for their communities.” More than half of respondents (64 per cent) also agreed that not enough is currently being done to maintain the roads in their area. Decision-Makers Respond to the Worst Roads Campaign “We know that the campaign works and that decision-makers are listening. Since the start of the campaign, we have seen budgets prioritized and road repairs moved up,” says Di Felice, “in the last four campaigns, we have seen ten roads receive attention because of their nomination in the CAA Worst Roads campaign.” Ontario’s top 10 list is verified by the Residential and Civil Construction Alliance of Ontario (RCCAO) and its members, including the Greater Toronto Sewer and Watermain Contractors Association (GTSWCA), Heavy Construction Association of Toronto (HCAT), and the Toronto and Area Road Builders Association (TARBA). Nominations for the Worst Roads campaign can be submitted online at www.caaworstroads.com from March 25 to April 18. Once the nominations are collected, CAA will reveal the top 10 worst roads in the province to the public. CAA conducted an online survey with 2,370 CAA SCO Members between January 6 to 14, 2025. Based on the sample size and the confidence level (95 per cent), the margin of error for this study was +/- 2 per cent.

3 min

MEDIA RELEASE: Nominate now: the annual CAA Worst Roads campaign kicks off

The 14th annual CAA Worst Roads Campaign is live and CAA Manitoba wants citizens to voice their concerns and nominate the roads they want to see fixed. “Our research shows that 96 per cent of Manitobans are concerned about the state of our roads,” says Ewald Friesen, manager government relations at CAA Manitoba, “the CAA Worst Roads campaign gives Manitobans a voice in highlighting the roads they believe are in need of repair which provides a valuable snapshot to decision-makers.” A recent survey conducted by CAA Manitoba found that more than half of respondents have experienced vehicle damage because of poor roads. Eighty per cent paying out of pocket to repair them – up ten per cent from last year, only five per cent filing a claim with MPI - down 11 per cent from 2024. Eight per cent of Manitobans forwent repairs altogether.  According to the survey, poor road conditions, especially potholes and sunken sewer grates, are causing significant vehicle damage and increasing out-of-pocket repair costs for drivers. “Many Manitobans are experiencing the effects of the rise in the cost of living, including having to delay vehicle repairs. This makes investing in our roads and infrastructure more crucial than ever,” says Friesen. “We understand that consumers are being cautious with their spending, and many choose to keep their cars longer instead of purchasing new ones and stretching an already strained family budget." The damage caused to a vehicle by hitting a pothole can cost anywhere from $300 to $6,000, depending on the make and model of the car. The survey found that almost half of respondents paid between $500 to $1,999 to repair their vehicle, with an average cost of $882. “CAA Worst Roads campaign is a platform that gives Manitobans an opportunity to speak up and helps the different levels of government understand what roads are pain points for their constituents,” says Friesen. “We know the campaign works because we see governments prioritize budgets and move up road repairs every year after appearing on the CAA Worst Roads list,” adds Friesen. “This includes last year’s winner, 18th Street in Brandon, where we saw a swift, coordinated response between the municipality and the province.” Manitobans can nominate any road for issues ranging from congestion, potholes, poor road signs and the timing of traffic lights to pedestrian and cycling safety.  “Nearly 60 per cent of those who have ever participated in the campaign believe that nominating a road could result in the repair of it,” shares Friesen, “CAA Manitoba is calling on all road users to nominate the roads they believe need attention to help make our roads safer and show decision-makers what roadway improvements are important to Manitobans.” Nominations for the Worst Roads campaign can be submitted online at www.caaworstroads.com starting March 18 until April 11. Once the nominations are collected, CAA Manitoba will compile a list of the top 10 worst roads in the province, which will be announced to the public. CAA conducted an online survey with 1,014 CAA Manitoba Members between January 6 to 14, 2025. Based on the sample size and the confidence level (95 per cent), the margin of error for this study was +/-3 per cent.

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