Featured Post from Georgia Southern University

How to lead the pack when interacting ‘online’? Our expert spoke to the BBC about how leadership is changing in the new workplace.

Sep 30, 2020

2 min

Steven Charlier


Workplaces are changing – and with America adjusting and adapting to the new realities of COVID-19, how teams are managed and how leaders are portrayed is also in a state of evolution.


Georgia Southern’s Steven Charlier was recently interviewed by the BBC – and was featured in an article that focused on the differences between leadership skills and how they come across in-person and on-line.


“Fifteen years ago, Steven Charlier, chair of management at Georgia Southern University in the U.S., had a hunch that in-person charisma and leadership skills don’t translate virtually. “Before I became an academic, I worked for IBM for a number of years on a lot of virtual teams,” he says. “I had a boss who was a wonderful guy and great manager, and he drove me crazy trying to communicate. He was incredibly slow and unresponsive.”


This seed of professional vexation has borne fruit, with new data showing that the confidence, intelligence and extroversion that have long propelled ambitious workers into the executive suite are not enough online, because they simply don’t translate into virtual leadership. Instead, workers who are organised, dependable and productive take the reins of virtual teams. Finally, doers lead the pack – at least remotely.



Georgia Southern’s Charlier is not surprised to find a wide gulf between the behaviors of in-person and remote leaders. “In any leadership role, you’ve got to establish that trust. It’s trusting that the person is going to do things,and trusting that they’re telling the truth and being up front and honest. But how you go about doing that virtually is a little different – it’s a different skill set.”


This is a fascinating topic and one that will be top of mind as America begins a new era of remote working. And if you are a journalist looking to follow up on this topic – then let our experts help.


Steven Charlier is an expert in project management and virtual teams on project-based work and how technology influences how we work and lead within organizations. He’s available to speak with media about this very interesting topic – simply click on his icon to arrange an interview.


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Steven Charlier

Steven Charlier

Associate Professor

An expert in project management & virtual teams on project-based work & how technology influences how we work & lead within organizations

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