Church Mutual® Selects Guidewire Cloud to Accelerate Billing Innovation and Optimize Customer ExperienceMay 9, 20223 min read
Religious institutions insurer to leverage Guidewire BillingCenter to automate processes to improve speed, flexibility, and operational excellence
MERRILL, Wis., and SAN MATEO, Calif., May 3, 2022 – Church Mutual Insurance Company, S.I. (a stock insurer)1, a market leader providing insurance services for organizations that serve others, and Guidewire (NYSE: GWRE) announced that Church Mutual has selected BillingCenter on Guidewire Cloud as its new system for billing management among its four companies.
Church Mutual originally selected Guidewire ClaimCenter, DataHub, InfoCenter, CustomerEngage Account Management, and ProducerEngage in 2019 as self-managed installations to update its technology infrastructure and improve customer engagement to accelerate growth. In 2021, the company selected Guidewire Cloud to migrate ClaimCenter and accelerate its claims transformation.
“Moving the multiple billing systems within each of our companies to Guidewire Cloud will automate and standardize ongoing processes such as file management, system maintenance, and other time-consuming activities, and provide our agents and customers with a seamless digital experience,” said Dr. Dwayne Gantz, senior vice president and chief financial officer, Church Mutual. “Leveraging Guidewire Cloud will deliver flexibility and scalability so we can stay ahead of evolving customer needs by quickly implementing Guidewire’s latest updates and innovations to help drive our speed to market and further enable growth.”
Robert Sajdak, director, Financial Services, Church Mutual, commented, “Automated billing will make it simpler and easier for customers to interact with us at every turn, enhancing their overall experience. This cloud implementation will expand our self-service options and tools and provide other conveniences, as well as offer our staff a higher level of productivity through a suite of new automated reporting capabilities and functionality.”
“We thank Church Mutual for its continued confidence in our partnership and SaaS services to empower the transformation of their engagement with customers in today’s rapidly evolving marketplace,” said John Mullen, president and chief revenue officer, Guidewire. “We admire the company’s commitment to its mission of protecting those who serve and inspire others and look forward to helping it bring specialized insurance expertise and innovative solutions to purpose-driven organizations of all kinds.”