Featured Post from CARF International

988: What is it and who will it help?

Jul 29, 2022

2 min

Michael W. Johnson, MA, CAP



Starting July 16, anyone experiencing substance use issues, a suicidal crisis, or mental health-related distress and seeking support can now simply dial “988” and connect directly with the National Suicide Prevention Lifeline.


988’s implementation will strengthen and expand the current lifeline call-center infrastructure and capacity to ensure that trained crisis counselors are available via call, text, and chat 24 hours a day.



CARF proudly joins the National Action Alliance for Suicide Prevention and more than 250 partner organizations collaborating as promoters of the 988 Messaging Framework.


About 988


  • 988 is confidential, free, and available 24/7/365, connecting those experiencing a crisis with a network of trained crisis counselors located throughout the U.S.


  • Access is available through every landline, cell phone, and voice-over-internet device in the nation.


  • 988 call services are available in Spanish, along with interpretation services in multiple languages. Text and chat are currently available in English only.


A long-term goal of 988 is building a robust nationwide crisis response system that links callers to community-based providers that can deliver a full range of crisis care services (e.g., mobile crisis teams or stabilization centers), if needed.



And if you're a reporter looking to know more about the new 988 call services, or the role CARF and other organizations are playing in this nationwide effort, let us help with your questions and coverage.


Michael Johnson is Senior Managing Director of Behavioral Health at CARF and is an expert in treatment strategies for mental health and substance use disorders. Michael is available to speak with media regarding this topic; simply click on his expert icon to arrange an interview today.


Connect with:
Michael W. Johnson, MA, CAP

Michael W. Johnson, MA, CAP

Senior Managing Director of Behavioral Health

A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.

ASAM Level of Care CertificationOffice Based Opioid Treatment (OBOT)Certified Community Behavioral Health ClinicsMental Health (Severe Mental Illness) Practice and PolicySuicide Prevention

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