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ChristianaCare Named a Most Wired Health Care Technology Leader for 7th Consecutive Year

Jan 9, 2023

3 min

Randy Gaboriault, MS, MBA

For the seventh consecutive year, ChristianaCare has earned the “Most Wired” designation from the College of Healthcare Information Management Executives (CHIME), which assesses how effectively health care organizations apply core and advanced technologies to improve health and care in their communities.


Among the more than 38,000 organizations surveyed by CHIME, ChristianaCare ranked above peers in categories such as analytics and data management, population health, infrastructure and patient engagement. The survey assessed the adoption, integration and impact of technologies in health care organizations at all stages of development, from early development to industry leading.


“At ChristianaCare we are curious and continuously looking for ways to innovate,” said ChristianaCare President and CEO Janice E. Nevin, M.D., MPH. “Embedding that behavior in our organization has led to brilliant planning and extraordinary execution of new, technology-enabled models of care as our patients demand greater service and convenience, including greater access from home.”



ChristianaCare was recognized with a Performance Excellence Award for Most Wired’s acute and ambulatory categories. That level is reserved only for organizations that are considered leaders in health care technology who “actively push the industry forward” and are “realizing meaningful outcomes, including improved quality of care, improved patient experience, reduced costs, and broader patient access to healthcare services.”


“We are on the cutting edge of health care innovation, yet we have only scratched the surface of digital care,” said Randy Gaboriault, MS, MBA, chief digital and information officer at ChristianaCare. “We have embarked on building a digital distribution network of health care that strengthens every day. And we are guiding a digital thread that weaves together all the components in and outside the walls of the hospital and provider’s office to improve the health of every person we touch.”


The Most Wired recognition highlights ChristianaCare’s success in the launch of the Hospital Care at Home program, which is transforming the very nature of how acute care is delivered, as well as the creation of digital platforms that radically improve the patient experience.


Launched in December 2021, ChristianaCare’s Hospital Care at Home program offers the highest level of in-home acute care in Delaware. The program combines virtual and in-person care provided by a team of physicians, nurse practitioners, registered nurses and other providers, and has to date cared for more than 200 patients.


These in-person and virtual visits from the health care team mean that a patient doesn’t need to leave home to get better. Virtual technology and home health equipment brought into the patient’s home ensure around-the-clock monitoring and care that mirror a traditional hospital setting.


ChristianaCare’s digital patient engagement capabilities have streamlined nearly every aspect of the patient experience. Through these digital tools, the registration, check-in and intake of patients are becoming more streamlined, improving both patient experience and efficiency at ChristianaCare practices. The digital platform also enables patients to self-schedule appointments, easily complete their medical histories and check in to appointments by simply scanning a QR code with their digital device.



“These digital offerings have placed our patients in the driver’s seat,” said Lynne McCone, MBA, chief applications officer and vice president of IT at ChristianaCare. “The benefits of a conducive, consistent patient journey and experience in turn improves practice operations and efficiency and dismantles administrative burdens for both patients and caregivers. It’s a huge win for consumers, patients and providers.”


The Digital Health Most Wired survey and recognition program serves as a comprehensive “digital health check-up” for health care organizations across the world, according to CHIME. As success in digital health increasingly determines the quality of patient care, the scope of the CHIME Digital Health Most Wired survey reflects the progress of leading health systems, like ChristianaCare, as they reinvent health care for a new century.


“We are proud to honor your team’s exceptional dedication to excellence in digital health,” said CHIME President and CEO Russell P. Branzell of ChristianaCare. “Your pioneering performance in the industry inspires other organizations by example. Patients in communities around the world receive better care when you drive change through digital transformation, as you have proven through your success in this rigorous program.”



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Randy Gaboriault, MS, MBA

Randy Gaboriault, MS, MBA

Chief Digital and Information Officer; Senior Vice President

Randy Gaboriault has been dubbed “exceedingly rare, triple threat CIO” by the media and is highly sought after for interviews.

Medical technologyInnovationStrategic DevelopmentHealth Information ExchangeHealth Information Technology Power and Potential

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Its mission is to provide decent, safe, affordable housing solutions to people of modest means. • Ministry of Caring: Since Brother Ronald began the ministry in 1977 with the first shelter for homeless women on the Delmarva Peninsula, the Ministry has worked ceaselessly to ease the needs and struggles of our neighbors. • ONCOR Coalition: ONCOR’s vision is to build and promote spaces that connect people to the city and each other. It promotes positive relationships through community-based educational programs and recreational opportunities. • Our Daily Bread Dining Room of MOT: ODB is the only soup kitchen in the Middletown, Odessa and Townsend region. ODB is a volunteer run organization with over 300 volunteers. 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The nonprofit is dedicated to supporting individuals and families facing substance use disorder. Through compassion, education and community engagement, Voices of Hope strives to break the chains of addiction, promoting a healthier, brighter future for all. • West End Neighborhood House: At West End Neighborhood House, staff, clients, volunteers and donors work together to resolve complex social challenges throughout Delaware. Through outcomes-driven programming, the West End Neighborhood House provide support that meets community needs in finances, housing, education, employment and family services. • Westside Family Healthcare: Westside Family Healthcare is a community-minded, non-partisan health center located in Delaware. Westside opened its doors in 1988 and has maintained status as a Federally Qualified Health Center since 1994. • Wilmington HOPE Commission Inc.: The Hope Commission is a reentry program that helps formerly incarcerated men return to their community. 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