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Douglas Hanna - A Small Orange LLC. Durham, NC, US

Douglas Hanna Douglas Hanna

CEO | A Small Orange LLC

Durham, NC, UNITED STATES

Engaging Customer Service and Technology Expert

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Biography

Douglas Hanna is the CEO of A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting. As CEO, Douglas leads the company’s management team and is directly responsible for the company’s finance, business development, marketing, and M&A activities. He is also responsible for HostNine and SEO Web Hosting, two companies that A Small Orange acquired in November 2010.

Before joining A Small Orange in March 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, he was responsible for customer service and customer service operations, as well as corporate communications and public relations.

Douglas also founded and writes for Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell.

Industry Expertise (3)

Telecommunications Consumer Services Computer Software

Areas of Expertise (5)

Young Entrepreneurship Customer Service Telecommuting Web Hosting Customer Care

Education (1)

Duke University: BA, Sociology

Affiliations (2)

  • Entrepreneurs' Organization
  • Duke University

Event Appearances (3)

Challenging the Traditional Office

TEDxRaleigh 2011  Raleigh, NC

2011-12-10

Customer Service for Hosting Executives

HostingCon 2011  San Diego, CA

2011-08-10

Showcasing the Showcase

WordCamp San Francisco 2009  San Francisco

2009-08-10

Style

Availability

  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Corporate Training
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