I manage a global team that delivers content management systems and solutions that transform 70% of the content for Cisco.com and that manage over 40 TB of data for over 70,000 monthly internal users. I manage development using agile methodologies.
Previously at Cisco, I have been a technical writer, documentation program manager, manager and sr. manager of documentation, business architect, and sr. IT manager for the development, deployment, and support of authoring and publishing tools for technical documentation for print, for the web, and for online help.
I have been in technical documentation authoring and tooling for over 20 years. I wrote documents and managed global technical documentation teams in the automated test equipment and networking technology sectors. At Cisco Systems, Inc., I has moved into documentation tooling roles, including Business Architect and IT Manager for content management services.
Industry Expertise (1)
Areas of Expertise (3)
University of California, Davis: MA, English 1991
Université catholique de l'Ouest: la langue Française 1989
California State University-Northridge: BA, Honors in English 1987
- CLMP (Council of Literary Magazines and Presses)
- NGS (Nat'l Gen'l Soc)
- NCAPG (North Carolina Chapter of the APG -- Webmaster)
- VGS (Virginia Gen'l Soc)
- WVGS (West Virginia Gen'l Soc)
- APG (Assn. of Professional Genealogists)
- NSGS (Nebraska State Gen'l Society)
- WCGS (Wake County [NC] Gen'l Soc)
- SNCA (Soc of North Carolina Archivists)