generic speaker image
Joseph Patrnchak, MS - Cleveland Clinic. Cleveland, OH, US

Joseph Patrnchak, MS Joseph Patrnchak, MS

Chief Human Resources Officer | Cleveland Clinic


Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement





loading image loading image


Joseph M Patrnchak, MS: Employee Engagement




Joseph Patrnchak joined the Cleveland Clinic Health System in December 2007 as Chief Human Resources Officer. During Joe’s tenure the Clinic has implemented a new “people strategy,” with major initiatives in such areas as Serving Leadership, Talent Management, Total Rewards, and Caregiver Wellness & Wellbeing. Results have included a significant increase in employee engagement, with a corresponding improvement in patient satisfaction.

Prior to joining the Clinic, Joe served as Chief HR Officer and Senior Vice President for Blue Cross Blue Shield of Massachusetts. At BCBSMA, he played a central role in strategic planning; established a new HR value proposition, operating model and e-HR strategy; led implementation of the first company-wide performance management and leadership development system; and launched innovative work-life, career development and employee health programs.

Prior to joining Blue Cross Blue Shield, Joe served as Vice President of HR for Compaq Computer Corporation Global Customer Services Division and held a number of vice president positions at Digital Equipment Corporation. He has lived in Chicago, Minneapolis, Cincinnati, and was a resident of Boston, MA for over twenty years.

Joe holds an MS in Human Resources Management and Organizational Development from American University in Washington, DC, and a BA in Sociology from Northwestern University in Evanston, Ill. He is also a graduate of the Northwestern University Kellogg School, Advanced Executive Program and a graduate of the Insead University, Fontainebleau France, International Management Program.

While at Northwestern, Joe played linebacker on the football team with his identical twin brother. He also served as President of the Fellowship of Christian Athletes on campus, and was a member of the All Big Ten Academic Team.

Industry Expertise (4)

Health Care - Services

Health Care - Providers

Health Care - Facilities

Health and Wellness

Areas of Expertise (6)

Employee Engagement

Service Culture

Employee Health Plan and Wellness

Organizational Language as A Lever to Build Caregiver Culture

Serving Leadership

Total Rewards and Recognition

Education (4)

American University : MS, Human Resources Management and Organizational Development

Northwestern University: BA, Sociology

Northwestern University Kellogg School: Advanced Executive Program (AEP), Business Management

INSEAD University : International Management Program, Business Management

Affiliations (5)

  • Greenleaf Center for Servant-Leadership
  • Northeastern University
  • Tenacity Inc.
  • St. Clements Shrine
  • Inner City Tennis Clinics (ICTC)

Testimonials (2)

Jeff Durr, Senior Managing Consultant | The Gallop Organization

“Joe recently spoke at our Healthcare Leadership Summit and was extremely well received. His mix of insights, storytelling, and humor captivated the audience. Gallup originally selected Joe to speak, based on his impressive performance in leading the Cultural Transformation of Cleveland Clinic. The Gallup/Cleveland Clinic team would highly recommend Joe for speaking engagements in the future.”

Dr. Kent M. Keith, President Emeritus, CEO | Greenleaf Center for Servant Leadership

“Joe Patrnchak was an outstanding speaker at our healthcare conference. His message was both practical and inspirational. We were impressed with his authenticity, and his willingness to address difficult issues in thoughtful, respectful ways. He articulated personal values that touched our audience at a deep level. We are grateful to have had him as a speaker.”

Event Appearances (5)

Building an Engaged Workforce

Executive Visitors Program  Cleveland, OH


Changing the Employee Culture to Impact the Patient Experience

Patient Experience Summit  Cleveland, OH


Engagement at Cleveland Clinic

Gallup National Meeting  Cleveland, OH


Implementing Servant Leadership at Cleveland Clinic

Robert Greenleaf National Convention  Indianapolis, Indiana


Serving Leadership: an Organizational Imperative

American College Healthcare Executives Congress  Chicago, IL


Sample Talks (1)

Employee Engagement

Mr. Patrnchak shares specific initiatives toward engagement, from employee health plan and wellness benefits to caregiver recognition, and how employee engagement has helped drive patient satisfaction. He also shares the impact of organizational language as a lever to drive culture, using “caregiver” as an example. Mr. Patrnchak’s presentation provides a practical template for effective cultural development.


  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader
  • Corporate Training


1500 to 5000