Joseph Patrnchak, MS 
Chief Human Resources Officer | Cleveland Clinic
Cleveland, OH, UNITED STATES
Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement
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Biography
Joseph Patrnchak joined the Cleveland Clinic Health System in December 2007 as Chief Human Resources Officer. During Joe’s tenure the Clinic has implemented a new “people strategy,” with major initiatives in such areas as Serving Leadership, Talent Management, Total Rewards, and Caregiver Wellness & Wellbeing. Results have included a significant increase in employee engagement, with a corresponding improvement in patient satisfaction.
Prior to joining the Clinic, Joe served as Chief HR Officer and Senior Vice President for Blue Cross Blue Shield of Massachusetts. At BCBSMA, he played a central role in strategic planning; established a new HR value proposition, operating model and e-HR strategy; led implementation of the first company-wide performance management and leadership development system; and launched innovative work-life, career development and employee health programs.
Prior to joining Blue Cross Blue Shield, Joe served as Vice President of HR for Compaq Computer Corporation Global Customer Services Division and held a number of vice president positions at Digital Equipment Corporation. He has lived in Chicago, Minneapolis, Cincinnati, and was a resident of Boston, MA for over twenty years.
Joe holds an MS in Human Resources Management and Organizational Development from American University in Washington, DC, and a BA in Sociology from Northwestern University in Evanston, Ill. He is also a graduate of the Northwestern University Kellogg School, Advanced Executive Program and a graduate of the Insead University, Fontainebleau France, International Management Program.
While at Northwestern, Joe played linebacker on the football team with his identical twin brother. He also served as President of the Fellowship of Christian Athletes on campus, and was a member of the All Big Ten Academic Team.
Industry Expertise (4)
Health Care - Services
Health Care - Providers
Health Care - Facilities
Health and Wellness
Areas of Expertise (6)
Employee Engagement
Service Culture
Employee Health Plan and Wellness
Organizational Language as A Lever to Build Caregiver Culture
Serving Leadership
Total Rewards and Recognition
Education (4)
American University : MS, Human Resources Management and Organizational Development
Northwestern University: BA, Sociology
Northwestern University Kellogg School: Advanced Executive Program (AEP), Business Management
INSEAD University : International Management Program, Business Management
Affiliations (5)
- Greenleaf Center for Servant-Leadership
- Northeastern University
- Tenacity Inc.
- St. Clements Shrine
- Inner City Tennis Clinics (ICTC)
Links (1)
Testimonials (2)
Jeff Durr, Senior Managing Consultant | The Gallop Organization
“Joe recently spoke at our Healthcare Leadership Summit and was extremely well received. His mix of insights, storytelling, and humor captivated the audience. Gallup originally selected Joe to speak, based on his impressive performance in leading the Cultural Transformation of Cleveland Clinic. The Gallup/Cleveland Clinic team would highly recommend Joe for speaking engagements in the future.”
Dr. Kent M. Keith, President Emeritus, CEO | Greenleaf Center for Servant Leadership
“Joe Patrnchak was an outstanding speaker at our healthcare conference. His message was both practical and inspirational. We were impressed with his authenticity, and his willingness to address difficult issues in thoughtful, respectful ways. He articulated personal values that touched our audience at a deep level. We are grateful to have had him as a speaker.”
Event Appearances (5)
Building an Engaged Workforce
Executive Visitors Program Cleveland, OH
2013-03-14
Changing the Employee Culture to Impact the Patient Experience
Patient Experience Summit Cleveland, OH
2012-05-19
Engagement at Cleveland Clinic
Gallup National Meeting Cleveland, OH
2012-10-06
Implementing Servant Leadership at Cleveland Clinic
Robert Greenleaf National Convention Indianapolis, Indiana
2012-06-09
Serving Leadership: an Organizational Imperative
American College Healthcare Executives Congress Chicago, IL
2012-03-23
Sample Talks (1)
Employee Engagement
Mr. Patrnchak shares specific initiatives toward engagement, from employee health plan and wellness benefits to caregiver recognition, and how employee engagement has helped drive patient satisfaction. He also shares the impact of organizational language as a lever to drive culture, using “caregiver” as an example. Mr. Patrnchak’s presentation provides a practical template for effective cultural development.
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
- Corporate Training
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