
Kelly Hancock, MSN, RN, NE-BC
Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus
20-year veteran in healthcare and prominent nursing leader at a Magnet Status hospital
Transformational LeadershipServant LeadershipMagnet and the Impact On WorkforceNursing Recruitment and RetentionNursing Quality
C. Martin Harris, MD, MBA
Chief Information Officer
Using IT strategically and effectively is the prescription for improving patient outcomes and reducing healthcare costs
Healthcare ManagementHealthcare TechnologyMedical InformaticsHealthcare Information and Management SystemsEhealth Trends and Innovations
J. Michael Henderson, MD
Chief Quality Officer
From this safety and quality expert, learn how a successful model of care can improve outcomes, reduce hospital-acquired infections and more
Patient SafetyQuality and Safety CollaborationsImplementing Systems to Manage Quality/Patient SafetyHealthcare Reform (Quality Portions)Value Based Purchasing
Joan Kavanagh, MSN, RN
Associate Chief Nursing Officer, CCHS
Joan Kavanagh ensures that the right nurses are matched to the right jobs and that professional development keeps them engaged
Nursing and Faculty ShortageCompetency AssessmentNursing as A CareerSimulation in Nursing EducationPreparation to Practice Gap
David Levin, MD
Chief Medical Information Officer
Challenging audiences to discover how analysis of “big data” can be used to transform healthcare, from practice redesign to new markets
Healthcare Information TechnologyClinical Decision Support: From Alerts to WatsonEmr and Related Clinical Systems-StrategySelection and Physician AdoptionAnalytics: Data Strategies
Paul Matsen
Chief Marketing Officer
Paul Matsen oversees one of the most recognizable healthcare brands in the world
Brand StrategyDigital and Social MediaBuilding Brand in HealthcareHealthy MetricsMarketing in A Digital World
James Merlino, MD
Chief Experience Officer
Under Dr. Merlino’s leadership, Cleveland Clinic is driving not only patient satisfaction, but also safety, quality and value
Patient Experience
Joseph Patrnchak, MS
Chief Human Resources Officer
Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement
Employee EngagementService CultureEmployee Health Plan and WellnessOrganizational Language as A Lever to Build Caregiver CultureServing Leadership
Bill Peacock, MS
Chief of Operations
Mr. Peacock oversees Cleveland Clinic's 46 buildings in Cleveland, as well as its buildings in Canada, Florida, Nevada and Abu Dhabi
International OperationsHealthcare Real Estate and DevelopmentSustainable HealthcareArchitectureCleveland Clinic Strategy for Growth
Shannon Phillips, MD, MPH
Quality and Patient Safety Officer
Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization
Quality and Patient SafetyCulture of SafetyLeadership: Role of A Leader to Develop CultureLeading By InfluencePerformance Improvement & Safety/Quality

