Shannon Phillips, MD, MPH
Quality and Patient Safety Officer | Cleveland Clinic
Cleveland, OH, UNITED STATES
Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization
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Biography
Dr. Shannon Phillips serves as the Quality Officer and as Cleveland Clinic’s first Patient Safety Officer, a role she’s had since 2007. As such, she is responsible for building an organizational culture of patient safety and implementing strategies to reduce medical error and harm in order to improve the quality of care at Cleveland Clinic. She also chairs the Cleveland Clinic health system Patient Safety Committee.
Additionally, Dr. Phillips sits on the National Quality Forum Expert Panel on Common Formats, a group dedicated to allowing healthcare providers to collect and submit standardized information regarding patient safety events.
Dr. Phillips speaks nationally and internationally on leadership, safety, quality improvement and culture in healthcare.
Clinically, Dr. Phillips is a general pediatrician and pediatric hospitalist with particular interest in the inpatient care of medically complex children and the family-centered approach to patient care. She was the first center director for Pediatric Hospital Medicine. From 2006 to 2008, she led Children’s Hospital patient safety initiatives.
Prior to joining Cleveland Clinic, Dr. Phillips held appointments in pediatrics at Indiana University School of Medicine (James Whitcomb Riley Children’s Hospital) and University of Pennsylvania School of Medicine (Children’s Hospital of Philadelphia). She developed the first pediatric hospitalist program at Methodist Hospital/Riley Children’s Hospital in Indianapolis. She joined Cleveland Clinic Children’s Hospital in 2004 to develop and lead a pediatric hospitalist medicine program.
Dr. Phillips earned her medical degree from Columbia University College of Physicians & Surgeons, New York, and her undergraduate degree from Emory College, Atlanta. She serves on the faculty of Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.
Industry Expertise (3)
Health Care - Facilities
Health Care - Services
Health Care - Providers
Areas of Expertise (10)
Physician Behaviors & the Impact to Quality
Safety
Our Quality Organizational Structure
The Alignment of Finance & Quality
Quality and Patient Safety
Culture of Safety
Leadership: Role of A Leader to Develop Culture
Leading By Influence
Performance Improvement & Safety/Quality
Emr & Safety/Quality
Accomplishments (1)
Quality and Patient Safety Officer – Cleveland Clinic Main Campus (professional)
2007-01-01
Dr. Shannon Phillips currently serves as the Quality Officer for Cleveland Clinic Main Campus in Northeast Ohio. She leads a team of Quality Directors partnered clinical Institutes who facilitate high reliability, safety culture and quality improvement activities.
Education (2)
Columbia University College of Physicians & Surgeons: M.D., Medicine 1990
Johns Hopkins University: M.P.H., Masters of Public Health
Affiliations (3)
- American Academy of Pediatrics
- Academic Pediatric Association
- Society for Hospital Medicine
Links (2)
Testimonials (1)
Fergus Clancy, Chief Executive Officer | Mater Private Hospital
“The Mater Private Hospital recently organized a 2 day Leadership Education Programme for its Management Team which was facilitated by Cleveland Clinic. During the course of this programme, Dr Shannon Phillips presented to the group on Quality and Patient Safety. We were very impressed with her professional approach and her evident leadership in this area. Her knowledge of global initiatives and her overall delivery style was greatly appreciated by our management team and combined with the expertise of the Cleveland Clinic professionals, helped us settle on our strategy for the future.”
Event Appearances (9)
The Evolving Role of Midlevel Providers: Where are We Headed? Is this a Quality or Cost-saving Trend?
Cleveland Clinic Health Care Quality Innovation Summit Cleveland, Ohio
2011-05-12
Cleveland Clinic: Aligning Quality and Finance in a Hospital
Pay for Performance Summit 2012 Los Angeles, California
2012-03-20
Quality and Patient Safety Public Reporting: Realizing Sustained Improvement Through D.E.R.T.
Continuous Improvement in Healthcare: A Roadmap for Transformation Cleveland, Ohio
2012-11-12
A Culture of Quality and Safety - 2012
Samson Academy Healthcare Leadership Consultation Dublin, Ireland
Healthcare Safety - 2012
Ohio Hospital Association Annual Meeting Columbus, Ohio
Patient Centered Care: Ingredients for Success - 2012
Heritage Valley Health System Pennsylvania
Cleveland Clinic: Aligning Quality and Finance in a Hospital - 2012
Integrated Healthcare Association's 7th National Pay for Performance Summit Los Angeles, California
The Pediatric Hospital: Creating a Culture of Safety - 2011
American Academy of Pediatrics Annual Meeting Boston, Massachussetts
Culture: aligning engaged employees, patient safety and the patient experience, and Case study in PI with an emphasis of the keys to success in safety improvement initiatives
Patient Safety and Quality Congress Middle East 2013 Abu Dhabi, UAE
Sample Talks (4)
Patient Outcomes and Quality of Care: Tools and Analysis
Healthcare is changing. There are growing pressures to cut costs and improve quality. The value proposition in healthcare has never been more relevant. Join Dr. Phillips as she provides a critical overview of the tools used to measure outcomes and quality of care, development and use of practical guidelines, advantages and disadvantages of various methods, and the use of such analysis in administrative decision making.
The Power of Stories
Dr. Shannon Phillips, Patient Safety Officer of the Cleveland Clinic, discusses how collecting and sharing stories is critical in getting board and C-suite engagement on patient safety.
Quality and Patient Safety Public Reporting: Realizing Sustained Improvement Through D.E.R.T.
Administrative data is a critical source for billing and for measurement of quality and safety. Hospitals must find a cross-functional collaboration among many stakeholders to drive success. This session details an initiative designed to bridge the gap between high quality clinical care and the Documentation, Extraction, and data Reporting Transformation (D.E.R.T.).
Quality and Patient Safety: A Leadership Perspective
Dr. Phillips helps audiences identify the key attributes of leadership and its role in changing the culture of an organization. She also shares how Cleveland Clinic has integrated safety/quality metrics, performance improvement and outcomes reporting into its culture and what it can mean to the success of an organization.
Availability
- Keynote
- Moderator
- Panelist
- Workshop Leader
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