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Shannon Phillips, MD, MPH - Cleveland Clinic. Cleveland, OH, US

Shannon Phillips, MD, MPH

Quality and Patient Safety Officer | Cleveland Clinic


Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization





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Cleveland Clinic Quality & Safety Shannon Phillips, MD, MPH: Patient Outcomes & Quality of Care




Dr. Shannon Phillips serves as the Quality Officer and as Cleveland Clinic’s first Patient Safety Officer, a role she’s had since 2007. As such, she is responsible for building an organizational culture of patient safety and implementing strategies to reduce medical error and harm in order to improve the quality of care at Cleveland Clinic. She also chairs the Cleveland Clinic health system Patient Safety Committee.

Additionally, Dr. Phillips sits on the National Quality Forum Expert Panel on Common Formats, a group dedicated to allowing healthcare providers to collect and submit standardized information regarding patient safety events.

Dr. Phillips speaks nationally and internationally on leadership, safety, quality improvement and culture in healthcare.

Clinically, Dr. Phillips is a general pediatrician and pediatric hospitalist with particular interest in the inpatient care of medically complex children and the family-centered approach to patient care. She was the first center director for Pediatric Hospital Medicine. From 2006 to 2008, she led Children’s Hospital patient safety initiatives.

Prior to joining Cleveland Clinic, Dr. Phillips held appointments in pediatrics at Indiana University School of Medicine (James Whitcomb Riley Children’s Hospital) and University of Pennsylvania School of Medicine (Children’s Hospital of Philadelphia). She developed the first pediatric hospitalist program at Methodist Hospital/Riley Children’s Hospital in Indianapolis. She joined Cleveland Clinic Children’s Hospital in 2004 to develop and lead a pediatric hospitalist medicine program.

Dr. Phillips earned her medical degree from Columbia University College of Physicians & Surgeons, New York, and her undergraduate degree from Emory College, Atlanta. She serves on the faculty of Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.

Industry Expertise (3)

Health Care - Services

Health Care - Providers

Health Care - Facilities

Areas of Expertise (10)

Quality and Patient Safety

Culture of Safety

Leadership: Role of A Leader to Develop Culture

Leading By Influence

Performance Improvement & Safety/Quality

Emr & Safety/Quality

Physician Behaviors & the Impact to Quality


Our Quality Organizational Structure

The Alignment of Finance & Quality

Accomplishments (1)

Quality and Patient Safety Officer – Cleveland Clinic Main Campus (professional)


Dr. Shannon Phillips currently serves as the Quality Officer for Cleveland Clinic Main Campus in Northeast Ohio. She leads a team of Quality Directors partnered clinical Institutes who facilitate high reliability, safety culture and quality improvement activities.

Education (2)

Columbia University College of Physicians & Surgeons: M.D., Medicine 1990

Johns Hopkins University: M.P.H., Masters of Public Health

Affiliations (3)

  • American Academy of Pediatrics
  • Academic Pediatric Association
  • Society for Hospital Medicine

Testimonials (1)

Fergus Clancy, Chief Executive Officer | Mater Private Hospital

“The Mater Private Hospital recently organized a 2 day Leadership Education Programme for its Management Team which was facilitated by Cleveland Clinic. During the course of this programme, Dr Shannon Phillips presented to the group on Quality and Patient Safety. We were very impressed with her professional approach and her evident leadership in this area. Her knowledge of global initiatives and her overall delivery style was greatly appreciated by our management team and combined with the expertise of the Cleveland Clinic professionals, helped us settle on our strategy for the future.”

Event Appearances (9)

The Evolving Role of Midlevel Providers: Where are We Headed? Is this a Quality or Cost-saving Trend?

Cleveland Clinic Health Care Quality Innovation Summit  Cleveland, Ohio


Cleveland Clinic: Aligning Quality and Finance in a Hospital

Pay for Performance Summit 2012  Los Angeles, California


Quality and Patient Safety Public Reporting: Realizing Sustained Improvement Through D.E.R.T.

Continuous Improvement in Healthcare: A Roadmap for Transformation  Cleveland, Ohio


A Culture of Quality and Safety - 2012

Samson Academy Healthcare Leadership Consultation  Dublin, Ireland

Healthcare Safety - 2012

Ohio Hospital Association Annual Meeting  Columbus, Ohio

Patient Centered Care: Ingredients for Success - 2012

Heritage Valley Health System  Pennsylvania

Cleveland Clinic: Aligning Quality and Finance in a Hospital - 2012

Integrated Healthcare Association's 7th National Pay for Performance Summit  Los Angeles, California

The Pediatric Hospital: Creating a Culture of Safety - 2011

American Academy of Pediatrics Annual Meeting  Boston, Massachussetts

Culture: aligning engaged employees, patient safety and the patient experience, and Case study in PI with an emphasis of the keys to success in safety improvement initiatives

Patient Safety and Quality Congress Middle East 2013  Abu Dhabi, UAE

Sample Talks (4)

Patient Outcomes and Quality of Care: Tools and Analysis

Healthcare is changing. There are growing pressures to cut costs and improve quality. The value proposition in healthcare has never been more relevant. Join Dr. Phillips as she provides a critical overview of the tools used to measure outcomes and quality of care, development and use of practical guidelines, advantages and disadvantages of various methods, and the use of such analysis in administrative decision making.

The Power of Stories

Dr. Shannon Phillips, Patient Safety Officer of the Cleveland Clinic, discusses how collecting and sharing stories is critical in getting board and C-suite engagement on patient safety.

Quality and Patient Safety Public Reporting: Realizing Sustained Improvement Through D.E.R.T.

Administrative data is a critical source for billing and for measurement of quality and safety. Hospitals must find a cross-functional collaboration among many stakeholders to drive success. This session details an initiative designed to bridge the gap between high quality clinical care and the Documentation, Extraction, and data Reporting Transformation (D.E.R.T.).

Quality and Patient Safety: A Leadership Perspective

Dr. Phillips helps audiences identify the key attributes of leadership and its role in changing the culture of an organization. She also shares how Cleveland Clinic has integrated safety/quality metrics, performance improvement and outcomes reporting into its culture and what it can mean to the success of an organization.


  • Keynote
  • Moderator
  • Panelist
  • Workshop Leader


1500 to 5500