I teach and conduct research at the intersection of Data Analytics, Operations, and Healthcare. My research areas include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery.
My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management. I serve as Senior and Associate Editor at M&SOM and POMS. I am also the coordinator for the PhD program in Information Systems and Operations Management.
I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.
Areas of Expertise (7)
New Models of Care Delivery
Health Care Management
The Wharton School, University of Pennsylvania: PhD, Managerial Sciences and Applied Economics 2008
Stanford University: MS, Management Science and Engineering 2003
Brown University: BS, Electrical Engineering 1999
In the News (1)
Your Desire to Get Things Done Can Undermine Your Effectiveness
Harvard Business Review online
In unpublished research with Emory University’s Diwas KC and Northwestern University’s Maryam Kouchaki, we examined the completion bias of physicians in the emergency department (ED) of a busy hospital, where patients arrive unscheduled...
Are Patients Patient? The Role of Time to Appointment in Patient FlowProduction and Operations Management
2016 In this paper, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it...
Blinded by experience: Prior experience, negative news and belief updatingHarvard Business School Negotiation, Organizations and Markets Unit, Research Paper Series
2015 In this paper, we examine how an individual's prior experiences and the experiences of those around them alter the operational decisions that the individual makes...
Does multitasking improve performance? Evidence from the emergency departmentManufacturing & Service Operations Management
2013 This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using microlevel operational data from the field. Specifically, we study the multitasking behavior of physicians in a busy hospital emergency department (ED)...